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Root cause analysis
Also known as fish-bone diagram
FICCI                                                                        CE




        Root cause analysis




          In any organization numerous problems exist in all facets of its
          activities. The efficiency and survival of the organization
          depends on how promptly these problems are recognized and
          their root causes are isolated and eliminated.
FICCI                                                                        CE



        Root cause analysis




        A systematic analysis of each potential problem area should be
        carried out to recognize the root causes which are responsible for
        creating the problem. Such analysis is called Root Cause
        Analysis.
Possible root causes for non
   conformance/ defects
FICCI                                                               CE




        Machine factors




    •   Inadequate process capability
    •   Incorrectly designed tooling
    •   Poor maintenance
    •   Equipment effected by environmental factors such as heat,
        humidity etc.
FICCI                                                                   CE




        Material factors




        • Use of untested materials
        • Mix-up of materials
        • Substandard material accepted on concession because of non-
          availability of correct material
        • Inconsistency in specifications on the part of vendors
FICCI                                                                       CE




          Men factors




        • Incorrect knowledge of setting up machines
        • Undue rush by the operator to achieve quality targets
        • Lack of understanding of drawing instructions relating to a
          process
        • Operator does not posses requisite skill for operating machines
FICCI                                                    CE




        Method factors




        •   Inadequate process controls
        •   Non availability of proper test equipments
        •   Test equipment out of calibration
        •   Vague inspection/ testing instructions
Cause and effect diagram




Cause and effect diagram (also known as ishikawa diagram or
fishbone diagram) is an analysis tool to analyze many potential or
actual causes of a problem in a systematic way. It is a very
effective way of improving the quality of the product or service.
Cause & Effect diagram - Major and subsidiary causes

   Material                            Methods                               Environment

                                                    Procedures                         Noise level
              Assemblies

                                                                    Temperature

Consumables                                                                                   Humidity
                      Components                                Accounting

       Suppliers                                                                  Lighting
                                                Policies
                                                                                                             Quality
                                                Variability
                                                                                Instruments
                           Training
     Experience                                                                                      Tests
                                                                Technology

                                      Tooling
 Attitude                                                                Gauging


              Skill                                  Fixtures                           Counting

      Men                          Machine                                   Measurement
Example of Cause & Effect diagram - Low operating
                                                   profit
    Material                            Methods                      Environment
                                                   Inadequate                     High Noise level
                High lead time                    process control


poor review                                                                Heat
  system
                       High inventory
                                                           Poor QC
      Poor quality
       of vendors                                                         Poor Lighting
                                          Poor MIS                                                     Low
                                                                                                     operating
                                                 High                                                  profit
                                                                             Inadequate
                                               variation                     Instruments
                             Inadequate
                              Training
        Lack
    of Experience
                                                           Old machines

                                    Poor                                                   No SPC
                                 Maintenance

                  Low                              Frequent                           Inadequate
                motivation                        breakdowns                         measurement
       Men                          Machine                          Measurement
Click on the boxes to enter your cause & effect
Material          Methods        Environment
                                          Click to enter




                                                           click




 Men             Machine          Measurement
FICCI   CE

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Root cause analysis tool

  • 2. Also known as fish-bone diagram
  • 3. FICCI CE Root cause analysis In any organization numerous problems exist in all facets of its activities. The efficiency and survival of the organization depends on how promptly these problems are recognized and their root causes are isolated and eliminated.
  • 4. FICCI CE Root cause analysis A systematic analysis of each potential problem area should be carried out to recognize the root causes which are responsible for creating the problem. Such analysis is called Root Cause Analysis.
  • 5. Possible root causes for non conformance/ defects
  • 6. FICCI CE Machine factors • Inadequate process capability • Incorrectly designed tooling • Poor maintenance • Equipment effected by environmental factors such as heat, humidity etc.
  • 7. FICCI CE Material factors • Use of untested materials • Mix-up of materials • Substandard material accepted on concession because of non- availability of correct material • Inconsistency in specifications on the part of vendors
  • 8. FICCI CE Men factors • Incorrect knowledge of setting up machines • Undue rush by the operator to achieve quality targets • Lack of understanding of drawing instructions relating to a process • Operator does not posses requisite skill for operating machines
  • 9. FICCI CE Method factors • Inadequate process controls • Non availability of proper test equipments • Test equipment out of calibration • Vague inspection/ testing instructions
  • 10. Cause and effect diagram Cause and effect diagram (also known as ishikawa diagram or fishbone diagram) is an analysis tool to analyze many potential or actual causes of a problem in a systematic way. It is a very effective way of improving the quality of the product or service.
  • 11. Cause & Effect diagram - Major and subsidiary causes Material Methods Environment Procedures Noise level Assemblies Temperature Consumables Humidity Components Accounting Suppliers Lighting Policies Quality Variability Instruments Training Experience Tests Technology Tooling Attitude Gauging Skill Fixtures Counting Men Machine Measurement
  • 12. Example of Cause & Effect diagram - Low operating profit Material Methods Environment Inadequate High Noise level High lead time process control poor review Heat system High inventory Poor QC Poor quality of vendors Poor Lighting Poor MIS Low operating High profit Inadequate variation Instruments Inadequate Training Lack of Experience Old machines Poor No SPC Maintenance Low Frequent Inadequate motivation breakdowns measurement Men Machine Measurement
  • 13. Click on the boxes to enter your cause & effect Material Methods Environment Click to enter click Men Machine Measurement
  • 14. FICCI CE