US Based HealthCare Products Provider - Product Internationalization

1. Case Study Healthcare & Life Sciences
US Based HealthCare Products Provider - Product Internationalization
Client Overview
The client is a leading provider of products, services and technologies supporting the Healthcare industry. They employ nearly 40,000 people in 5
continents and produce annual revenues of more than $88 billion.
The client develops, manufactures, packages and markets products for patient care; develops
drug-delivery technologies; distributes pharmaceuticals and medical, surgical and laboratory The Challenge
supplies; offers consulting and other services that improve quality and efficiency in health care Product was complex and gaining
They are ranked amongst the Top 25 on the Fortune 500 list product knowledge in a short span of
They provide technologies and services that help hospitals manage medications, store and time was difficult
track specialty supplies, identify and prevent hospital acquired infections Localization of some languages like
The segment for which Hexaware catered to, develops, manufactures, leases Turkish was difficult since code pages
and sells medical technology products like were different from standard European
code pages
Intravenous medication safety and infusion therapy delivery systems, software Report formatting was complex since
applications, needle-free disposables and related patient monitoring equipment localized versions required to have the
Dispensing systems that automate the distribution and management of medications same look and feel of the English
in hospitals and other healthcare facilities versions
Solution Framework Hexaware Approach
Internationalized Med 6.0 product to Spanish, German, Turkish, Finnish, Danish and Provide language specific translations
Norwegian to facilitate penetration into European markets and create the glossary
Internationalized reports of Supply 8.0 product to Spanish, German, Turkish, Finnish, Danish Resizing Resources
and Norwegian to facilitate penetration into European markets Perform resizing of UI components, e.g.,
Static Dialog Boxes, Dynamically
Technology Environment
created Dialog boxes, etc.
Console Localization
Software: MS Windows 2000, Sybase ASA 9.0.2, MS VC++ 6.0 Confine all localizable graphical
Medstation resources
Software: MS Windows XP, MS VC++ 6.0, Crystal Reports 8.5 Incorporate any special localization
Tools: Perforce, Merant Tracker instruction
Create language-specific DB if
Value Delivered necessary
Automation and R&D
Static hard coding of strings was moved to resource files resulting in code clean-up
Develop a tool to identify resources
With the addition of localization data, the same executable could run worldwide
which require resizing and change the
Support for new languages did not require recompilation hence it could be localized quickly
coordinates of resource accordingly
Reduced localization time from 3 months per language to 1 month for 3 languages
Develop a tool to compare the English
version of resource file with specific
language version of resource file
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