SlideShare a Scribd company logo

Common Cold Call Objections and How to Respond

Common Cold Call Objections and How to Respond

1 of 26
Download to read offline
Cold Call Objections
1. What is this in regards to?
2. Is this a sales call?
3. I am not interested.
4. We do not have budget/money right now.
5. We already use somebody for that.
6. We are not looking to make any changes right now.
7. Just send me your information.
1. What is this in regards to?
2. Is this a sales call?
3. I am not interested.
4. We do not have budget/money right now.
5. We already use somebody for that.
6. We are not looking to make any changes right now.
7. Just send me your information.
What is this in regards to?
Introduce yourself and your company
Schedule an appointment or meeting
Learn about the prospect’s needs
Share details about what I sell
Is this a salesperson that is trying to sell something?
The reason for my call is that we help businesses to:
• Get their reps generating more leads
• Improve the performance for every rep on the team
• Decrease sales staff turnover
What is this in regards to?
VALUE
POINTS
PAIN POINTS
PAIN
QUESTIONS
CURRENT
STATE
QUESTIONS
CUSTOMER
EXAMPLE
PRODUCT
OPEN
CLOSE
The reason for my call is that we help businesses to:
• Get their reps generating more leads
• Improve the performance for every rep on the team
• Decrease sales staff turnover
What is this in regards to?
Is this a sales call?
VALUE
POINTS
PAIN POINTS
PAIN
QUESTIONS
CURRENT
STATE
QUESTIONS
CUSTOMER
EXAMPLE
PRODUCT
OPEN
CLOSE
What is this in regards to?
Is this a sales call?

Recommended

How to Get Around Sales Objection | The SMART Sales Systems
How to Get Around Sales Objection | The SMART Sales SystemsHow to Get Around Sales Objection | The SMART Sales Systems
How to Get Around Sales Objection | The SMART Sales SystemsSalesScripter
 
How to Cold Call Businesses
How to Cold Call BusinessesHow to Cold Call Businesses
How to Cold Call BusinessesSalesScripter
 
Cold Call Script for Leads From Events
Cold Call Script for Leads From EventsCold Call Script for Leads From Events
Cold Call Script for Leads From EventsSalesScripter
 
How to Respond to Objections in Emails
How to Respond to Objections in EmailsHow to Respond to Objections in Emails
How to Respond to Objections in EmailsSalesScripter
 
How to Sales Takeaway on Cold Calls
How to Sales Takeaway on Cold CallsHow to Sales Takeaway on Cold Calls
How to Sales Takeaway on Cold CallsSalesScripter
 
The Key to a Great Cold Call Script
The Key to a Great Cold Call ScriptThe Key to a Great Cold Call Script
The Key to a Great Cold Call ScriptSalesScripter
 
How to Respond to the We Already Use Someone Sales Objection
How to Respond to the We Already Use Someone Sales ObjectionHow to Respond to the We Already Use Someone Sales Objection
How to Respond to the We Already Use Someone Sales ObjectionSalesScripter
 
How to Use Pain Points When Cold Calling
How to Use Pain Points When Cold Calling How to Use Pain Points When Cold Calling
How to Use Pain Points When Cold Calling SalesScripter
 

More Related Content

Similar to Common Cold Call Objections and How to Respond

How to Use Customer Examples When Cold Calling
How to Use Customer Examples When Cold Calling How to Use Customer Examples When Cold Calling
How to Use Customer Examples When Cold Calling SalesScripter
 
Cold Call Example We Are Not Interested
Cold Call Example We Are Not InterestedCold Call Example We Are Not Interested
Cold Call Example We Are Not InterestedSalesScripter
 
How to Sell a Franchise Business
How to Sell a Franchise BusinessHow to Sell a Franchise Business
How to Sell a Franchise BusinessSalesScripter
 
Writing emails that sell
Writing emails that sellWriting emails that sell
Writing emails that sellDave Wakeman
 
Sell Without Selling - Tips to Rock Sales and Proposals
Sell Without Selling - Tips to Rock Sales and ProposalsSell Without Selling - Tips to Rock Sales and Proposals
Sell Without Selling - Tips to Rock Sales and ProposalsBrent Bice
 
SMART Sales System - Module 10: Objections
SMART Sales System - Module 10: ObjectionsSMART Sales System - Module 10: Objections
SMART Sales System - Module 10: ObjectionsSalesScripter
 
How to Use a Value Prop on a Cold Call
How to Use a Value Prop on a Cold CallHow to Use a Value Prop on a Cold Call
How to Use a Value Prop on a Cold CallSalesScripter
 
How to Open and Establish Cold Calls
How to Open and Establish Cold CallsHow to Open and Establish Cold Calls
How to Open and Establish Cold CallsSalesScripter
 
How to Make Setting B2B Appointments Easy
How to Make Setting B2B Appointments EasyHow to Make Setting B2B Appointments Easy
How to Make Setting B2B Appointments EasySalesScripter
 
Cold Call for Investment Bankers
Cold Call for Investment BankersCold Call for Investment Bankers
Cold Call for Investment BankersSalesScripter
 
How to teach salespeople to always ask the right questions
How to teach salespeople to always ask the right questionsHow to teach salespeople to always ask the right questions
How to teach salespeople to always ask the right questionsSalesScripter
 
How to Respond to What Is This In Regards To
How to Respond to What Is This In Regards ToHow to Respond to What Is This In Regards To
How to Respond to What Is This In Regards ToSalesScripter
 
LinkedIn Connection Invitation Examples
LinkedIn Connection Invitation ExamplesLinkedIn Connection Invitation Examples
LinkedIn Connection Invitation ExamplesSalesScripter
 
How to Keep Sales Momentum Going
How to Keep Sales Momentum GoingHow to Keep Sales Momentum Going
How to Keep Sales Momentum GoingReadyTalk
 
How to Build Interest on a Cold Call
How to Build Interest on a Cold CallHow to Build Interest on a Cold Call
How to Build Interest on a Cold CallSalesScripter
 
[PC-P] Using The Exploratory Call To Excite & Qualify.pdf
[PC-P] Using The Exploratory Call To Excite & Qualify.pdf[PC-P] Using The Exploratory Call To Excite & Qualify.pdf
[PC-P] Using The Exploratory Call To Excite & Qualify.pdfDon Arceri | AspireDigital.org
 
How to Role Play Objections
How to Role Play ObjectionsHow to Role Play Objections
How to Role Play ObjectionsSalesScripter
 

Similar to Common Cold Call Objections and How to Respond (20)

How to Use Customer Examples When Cold Calling
How to Use Customer Examples When Cold Calling How to Use Customer Examples When Cold Calling
How to Use Customer Examples When Cold Calling
 
Cold Call Example We Are Not Interested
Cold Call Example We Are Not InterestedCold Call Example We Are Not Interested
Cold Call Example We Are Not Interested
 
How to Sell a Franchise Business
How to Sell a Franchise BusinessHow to Sell a Franchise Business
How to Sell a Franchise Business
 
Writing emails that sell
Writing emails that sellWriting emails that sell
Writing emails that sell
 
Sell Without Selling - Tips to Rock Sales and Proposals
Sell Without Selling - Tips to Rock Sales and ProposalsSell Without Selling - Tips to Rock Sales and Proposals
Sell Without Selling - Tips to Rock Sales and Proposals
 
SMART Sales System - Module 10: Objections
SMART Sales System - Module 10: ObjectionsSMART Sales System - Module 10: Objections
SMART Sales System - Module 10: Objections
 
How to Use a Value Prop on a Cold Call
How to Use a Value Prop on a Cold CallHow to Use a Value Prop on a Cold Call
How to Use a Value Prop on a Cold Call
 
How to Open and Establish Cold Calls
How to Open and Establish Cold CallsHow to Open and Establish Cold Calls
How to Open and Establish Cold Calls
 
How to Make Setting B2B Appointments Easy
How to Make Setting B2B Appointments EasyHow to Make Setting B2B Appointments Easy
How to Make Setting B2B Appointments Easy
 
Prospecting 101
Prospecting 101Prospecting 101
Prospecting 101
 
IPenable OEP
IPenable OEPIPenable OEP
IPenable OEP
 
Qestioning Tech's
Qestioning Tech'sQestioning Tech's
Qestioning Tech's
 
Cold Call for Investment Bankers
Cold Call for Investment BankersCold Call for Investment Bankers
Cold Call for Investment Bankers
 
How to teach salespeople to always ask the right questions
How to teach salespeople to always ask the right questionsHow to teach salespeople to always ask the right questions
How to teach salespeople to always ask the right questions
 
How to Respond to What Is This In Regards To
How to Respond to What Is This In Regards ToHow to Respond to What Is This In Regards To
How to Respond to What Is This In Regards To
 
LinkedIn Connection Invitation Examples
LinkedIn Connection Invitation ExamplesLinkedIn Connection Invitation Examples
LinkedIn Connection Invitation Examples
 
How to Keep Sales Momentum Going
How to Keep Sales Momentum GoingHow to Keep Sales Momentum Going
How to Keep Sales Momentum Going
 
How to Build Interest on a Cold Call
How to Build Interest on a Cold CallHow to Build Interest on a Cold Call
How to Build Interest on a Cold Call
 
[PC-P] Using The Exploratory Call To Excite & Qualify.pdf
[PC-P] Using The Exploratory Call To Excite & Qualify.pdf[PC-P] Using The Exploratory Call To Excite & Qualify.pdf
[PC-P] Using The Exploratory Call To Excite & Qualify.pdf
 
How to Role Play Objections
How to Role Play ObjectionsHow to Role Play Objections
How to Role Play Objections
 

More from SalesScripter

How to Create a Sales Message
How to Create a Sales MessageHow to Create a Sales Message
How to Create a Sales MessageSalesScripter
 
Cold Call for Wireless Services
Cold Call for Wireless ServicesCold Call for Wireless Services
Cold Call for Wireless ServicesSalesScripter
 
Worst Email Drip Campaign I Have Ever Seen
Worst Email Drip Campaign I Have Ever SeenWorst Email Drip Campaign I Have Ever Seen
Worst Email Drip Campaign I Have Ever SeenSalesScripter
 
Example of a Recruiter Cold Calling
Example of a Recruiter Cold Calling Example of a Recruiter Cold Calling
Example of a Recruiter Cold Calling SalesScripter
 
Sales Script for Business Process Outsourcing
Sales Script for Business Process OutsourcingSales Script for Business Process Outsourcing
Sales Script for Business Process OutsourcingSalesScripter
 
Example of Cold Calling Small Business Owners
Example of Cold Calling Small Business OwnersExample of Cold Calling Small Business Owners
Example of Cold Calling Small Business OwnersSalesScripter
 
How to Sell Software to Businesses - Part VII: Closing
How to Sell Software to Businesses - Part VII: ClosingHow to Sell Software to Businesses - Part VII: Closing
How to Sell Software to Businesses - Part VII: ClosingSalesScripter
 
How to Sell Software to Businesses - Part VI: Demonstrations
How to Sell Software to Businesses - Part VI: DemonstrationsHow to Sell Software to Businesses - Part VI: Demonstrations
How to Sell Software to Businesses - Part VI: DemonstrationsSalesScripter
 
How to Sell Software to Businesses - Part V: Generating Leads
How to Sell Software to Businesses - Part V: Generating LeadsHow to Sell Software to Businesses - Part V: Generating Leads
How to Sell Software to Businesses - Part V: Generating LeadsSalesScripter
 
How to Sell Software to Businesses - Part IV: Sales Process
How to Sell Software to Businesses - Part IV: Sales ProcessHow to Sell Software to Businesses - Part IV: Sales Process
How to Sell Software to Businesses - Part IV: Sales ProcessSalesScripter
 
How to Sell Software to Businesses - Gathering Information
How to Sell Software to Businesses - Gathering InformationHow to Sell Software to Businesses - Gathering Information
How to Sell Software to Businesses - Gathering InformationSalesScripter
 
How to Sell Software to Businesses - Reaching Out
How to Sell Software to Businesses - Reaching OutHow to Sell Software to Businesses - Reaching Out
How to Sell Software to Businesses - Reaching OutSalesScripter
 
How to Sell Software to Businesses (Part I) - Strategy
How to Sell Software to Businesses (Part I) - StrategyHow to Sell Software to Businesses (Part I) - Strategy
How to Sell Software to Businesses (Part I) - StrategySalesScripter
 
A Good LinkedIn Outreach Example
A Good LinkedIn Outreach ExampleA Good LinkedIn Outreach Example
A Good LinkedIn Outreach ExampleSalesScripter
 
Cold Calling for Merchant Services
Cold Calling for Merchant ServicesCold Calling for Merchant Services
Cold Calling for Merchant ServicesSalesScripter
 
A Good LinkedIn Voice Message Example
A Good LinkedIn Voice Message ExampleA Good LinkedIn Voice Message Example
A Good LinkedIn Voice Message ExampleSalesScripter
 
How to Create an Office Supplies Sales Script
How to Create an Office Supplies Sales ScriptHow to Create an Office Supplies Sales Script
How to Create an Office Supplies Sales ScriptSalesScripter
 
Cold Call for Software Sales
Cold Call for Software SalesCold Call for Software Sales
Cold Call for Software SalesSalesScripter
 
The Keep Me In Mind Cold Email
The Keep Me In Mind Cold EmailThe Keep Me In Mind Cold Email
The Keep Me In Mind Cold EmailSalesScripter
 
How to Create a Sales Script for IT Consulting
How to Create a Sales Script for IT ConsultingHow to Create a Sales Script for IT Consulting
How to Create a Sales Script for IT ConsultingSalesScripter
 

More from SalesScripter (20)

How to Create a Sales Message
How to Create a Sales MessageHow to Create a Sales Message
How to Create a Sales Message
 
Cold Call for Wireless Services
Cold Call for Wireless ServicesCold Call for Wireless Services
Cold Call for Wireless Services
 
Worst Email Drip Campaign I Have Ever Seen
Worst Email Drip Campaign I Have Ever SeenWorst Email Drip Campaign I Have Ever Seen
Worst Email Drip Campaign I Have Ever Seen
 
Example of a Recruiter Cold Calling
Example of a Recruiter Cold Calling Example of a Recruiter Cold Calling
Example of a Recruiter Cold Calling
 
Sales Script for Business Process Outsourcing
Sales Script for Business Process OutsourcingSales Script for Business Process Outsourcing
Sales Script for Business Process Outsourcing
 
Example of Cold Calling Small Business Owners
Example of Cold Calling Small Business OwnersExample of Cold Calling Small Business Owners
Example of Cold Calling Small Business Owners
 
How to Sell Software to Businesses - Part VII: Closing
How to Sell Software to Businesses - Part VII: ClosingHow to Sell Software to Businesses - Part VII: Closing
How to Sell Software to Businesses - Part VII: Closing
 
How to Sell Software to Businesses - Part VI: Demonstrations
How to Sell Software to Businesses - Part VI: DemonstrationsHow to Sell Software to Businesses - Part VI: Demonstrations
How to Sell Software to Businesses - Part VI: Demonstrations
 
How to Sell Software to Businesses - Part V: Generating Leads
How to Sell Software to Businesses - Part V: Generating LeadsHow to Sell Software to Businesses - Part V: Generating Leads
How to Sell Software to Businesses - Part V: Generating Leads
 
How to Sell Software to Businesses - Part IV: Sales Process
How to Sell Software to Businesses - Part IV: Sales ProcessHow to Sell Software to Businesses - Part IV: Sales Process
How to Sell Software to Businesses - Part IV: Sales Process
 
How to Sell Software to Businesses - Gathering Information
How to Sell Software to Businesses - Gathering InformationHow to Sell Software to Businesses - Gathering Information
How to Sell Software to Businesses - Gathering Information
 
How to Sell Software to Businesses - Reaching Out
How to Sell Software to Businesses - Reaching OutHow to Sell Software to Businesses - Reaching Out
How to Sell Software to Businesses - Reaching Out
 
How to Sell Software to Businesses (Part I) - Strategy
How to Sell Software to Businesses (Part I) - StrategyHow to Sell Software to Businesses (Part I) - Strategy
How to Sell Software to Businesses (Part I) - Strategy
 
A Good LinkedIn Outreach Example
A Good LinkedIn Outreach ExampleA Good LinkedIn Outreach Example
A Good LinkedIn Outreach Example
 
Cold Calling for Merchant Services
Cold Calling for Merchant ServicesCold Calling for Merchant Services
Cold Calling for Merchant Services
 
A Good LinkedIn Voice Message Example
A Good LinkedIn Voice Message ExampleA Good LinkedIn Voice Message Example
A Good LinkedIn Voice Message Example
 
How to Create an Office Supplies Sales Script
How to Create an Office Supplies Sales ScriptHow to Create an Office Supplies Sales Script
How to Create an Office Supplies Sales Script
 
Cold Call for Software Sales
Cold Call for Software SalesCold Call for Software Sales
Cold Call for Software Sales
 
The Keep Me In Mind Cold Email
The Keep Me In Mind Cold EmailThe Keep Me In Mind Cold Email
The Keep Me In Mind Cold Email
 
How to Create a Sales Script for IT Consulting
How to Create a Sales Script for IT ConsultingHow to Create a Sales Script for IT Consulting
How to Create a Sales Script for IT Consulting
 

Recently uploaded

FICCI Monthly Bulletin February 2024.pdf
FICCI  Monthly Bulletin February 2024.pdfFICCI  Monthly Bulletin February 2024.pdf
FICCI Monthly Bulletin February 2024.pdfsubarnamostafa1
 
PUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdf
PUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdfPUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdf
PUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdfUniversity of Exeter MA Publishing
 
Digital Demo Day : Mastering High Volume Recruitment: Leveraging Language Ass...
Digital Demo Day : Mastering High Volume Recruitment: Leveraging Language Ass...Digital Demo Day : Mastering High Volume Recruitment: Leveraging Language Ass...
Digital Demo Day : Mastering High Volume Recruitment: Leveraging Language Ass...TalentView
 
SARomics Biostructures 2024 Company Presentation
SARomics Biostructures 2024 Company PresentationSARomics Biostructures 2024 Company Presentation
SARomics Biostructures 2024 Company PresentationSalam Al-Karadaghi
 
More Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream Team
More Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream TeamMore Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream Team
More Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream TeamAnga Jubase
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024Neil Kimberley
 
Industry Atom Marketing Trends for 2024 (B2B Version) (2).pdf
Industry Atom Marketing Trends for 2024 (B2B Version) (2).pdfIndustry Atom Marketing Trends for 2024 (B2B Version) (2).pdf
Industry Atom Marketing Trends for 2024 (B2B Version) (2).pdfIndustry Atom
 
02.20 Webinar - Online Giving Trends.pdf
02.20 Webinar - Online Giving Trends.pdf02.20 Webinar - Online Giving Trends.pdf
02.20 Webinar - Online Giving Trends.pdfBloomerang
 
Ivan Verkalets: The Relevance of ISO 9001 & 27001 for Outsourcing Excellence ...
Ivan Verkalets: The Relevance of ISO 9001 & 27001 for Outsourcing Excellence ...Ivan Verkalets: The Relevance of ISO 9001 & 27001 for Outsourcing Excellence ...
Ivan Verkalets: The Relevance of ISO 9001 & 27001 for Outsourcing Excellence ...Lviv Startup Club
 
Truths and Myths of Innovation and Entrepreneurship
Truths and Myths of Innovation and EntrepreneurshipTruths and Myths of Innovation and Entrepreneurship
Truths and Myths of Innovation and EntrepreneurshipYannis Charalabidis
 
Serhii Herasymov: Boost sales through Accelerators (UA)
Serhii Herasymov: Boost sales through Accelerators (UA)Serhii Herasymov: Boost sales through Accelerators (UA)
Serhii Herasymov: Boost sales through Accelerators (UA)Lviv Startup Club
 
ZEOTAR EV Prince Team English Presentation
ZEOTAR EV Prince Team English PresentationZEOTAR EV Prince Team English Presentation
ZEOTAR EV Prince Team English PresentationKings Reddys
 
D2 meeting agenda 02.12.24.hehehheeebebepdf
D2 meeting agenda 02.12.24.hehehheeebebepdfD2 meeting agenda 02.12.24.hehehheeebebepdf
D2 meeting agenda 02.12.24.hehehheeebebepdfsundaysantos13
 
Get properties to match the dreams of Residents and Investors
Get properties to match the dreams of Residents and InvestorsGet properties to match the dreams of Residents and Investors
Get properties to match the dreams of Residents and Investorspricehalf96
 
Diageo Strategy Presentation made in February 2024 CAGNY
Diageo Strategy Presentation made in February 2024 CAGNYDiageo Strategy Presentation made in February 2024 CAGNY
Diageo Strategy Presentation made in February 2024 CAGNYNeil Kimberley
 
The Coca-Cola Company Presentation at CAGNY 2024.pdf
The Coca-Cola Company Presentation at  CAGNY 2024.pdfThe Coca-Cola Company Presentation at  CAGNY 2024.pdf
The Coca-Cola Company Presentation at CAGNY 2024.pdfNeil Kimberley
 
Presentation_bagus tentang glaucoma gitu.pptx
Presentation_bagus tentang glaucoma gitu.pptxPresentation_bagus tentang glaucoma gitu.pptx
Presentation_bagus tentang glaucoma gitu.pptxkamismisteri
 
Questions to Answer to Prepare for Zero Budget Marketing .docx
Questions to Answer to Prepare for Zero Budget Marketing .docxQuestions to Answer to Prepare for Zero Budget Marketing .docx
Questions to Answer to Prepare for Zero Budget Marketing .docxPrecious Mvulane CA (SA),RA
 

Recently uploaded (20)

FICCI Monthly Bulletin February 2024.pdf
FICCI  Monthly Bulletin February 2024.pdfFICCI  Monthly Bulletin February 2024.pdf
FICCI Monthly Bulletin February 2024.pdf
 
PUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdf
PUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdfPUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdf
PUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdf
 
Digital Demo Day : Mastering High Volume Recruitment: Leveraging Language Ass...
Digital Demo Day : Mastering High Volume Recruitment: Leveraging Language Ass...Digital Demo Day : Mastering High Volume Recruitment: Leveraging Language Ass...
Digital Demo Day : Mastering High Volume Recruitment: Leveraging Language Ass...
 
SARomics Biostructures 2024 Company Presentation
SARomics Biostructures 2024 Company PresentationSARomics Biostructures 2024 Company Presentation
SARomics Biostructures 2024 Company Presentation
 
More Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream Team
More Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream TeamMore Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream Team
More Info: AJTechnicalDr.com Ways to Earn_AVBOB Dream Team
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
 
Industry Atom Marketing Trends for 2024 (B2B Version) (2).pdf
Industry Atom Marketing Trends for 2024 (B2B Version) (2).pdfIndustry Atom Marketing Trends for 2024 (B2B Version) (2).pdf
Industry Atom Marketing Trends for 2024 (B2B Version) (2).pdf
 
Stand Out on the Road with a Creative Box Truck Wrap
Stand Out on the Road with a Creative Box Truck WrapStand Out on the Road with a Creative Box Truck Wrap
Stand Out on the Road with a Creative Box Truck Wrap
 
02.20 Webinar - Online Giving Trends.pdf
02.20 Webinar - Online Giving Trends.pdf02.20 Webinar - Online Giving Trends.pdf
02.20 Webinar - Online Giving Trends.pdf
 
Digital Transformation & Improvement Pocketbook
Digital Transformation & Improvement PocketbookDigital Transformation & Improvement Pocketbook
Digital Transformation & Improvement Pocketbook
 
Ivan Verkalets: The Relevance of ISO 9001 & 27001 for Outsourcing Excellence ...
Ivan Verkalets: The Relevance of ISO 9001 & 27001 for Outsourcing Excellence ...Ivan Verkalets: The Relevance of ISO 9001 & 27001 for Outsourcing Excellence ...
Ivan Verkalets: The Relevance of ISO 9001 & 27001 for Outsourcing Excellence ...
 
Truths and Myths of Innovation and Entrepreneurship
Truths and Myths of Innovation and EntrepreneurshipTruths and Myths of Innovation and Entrepreneurship
Truths and Myths of Innovation and Entrepreneurship
 
Serhii Herasymov: Boost sales through Accelerators (UA)
Serhii Herasymov: Boost sales through Accelerators (UA)Serhii Herasymov: Boost sales through Accelerators (UA)
Serhii Herasymov: Boost sales through Accelerators (UA)
 
ZEOTAR EV Prince Team English Presentation
ZEOTAR EV Prince Team English PresentationZEOTAR EV Prince Team English Presentation
ZEOTAR EV Prince Team English Presentation
 
D2 meeting agenda 02.12.24.hehehheeebebepdf
D2 meeting agenda 02.12.24.hehehheeebebepdfD2 meeting agenda 02.12.24.hehehheeebebepdf
D2 meeting agenda 02.12.24.hehehheeebebepdf
 
Get properties to match the dreams of Residents and Investors
Get properties to match the dreams of Residents and InvestorsGet properties to match the dreams of Residents and Investors
Get properties to match the dreams of Residents and Investors
 
Diageo Strategy Presentation made in February 2024 CAGNY
Diageo Strategy Presentation made in February 2024 CAGNYDiageo Strategy Presentation made in February 2024 CAGNY
Diageo Strategy Presentation made in February 2024 CAGNY
 
The Coca-Cola Company Presentation at CAGNY 2024.pdf
The Coca-Cola Company Presentation at  CAGNY 2024.pdfThe Coca-Cola Company Presentation at  CAGNY 2024.pdf
The Coca-Cola Company Presentation at CAGNY 2024.pdf
 
Presentation_bagus tentang glaucoma gitu.pptx
Presentation_bagus tentang glaucoma gitu.pptxPresentation_bagus tentang glaucoma gitu.pptx
Presentation_bagus tentang glaucoma gitu.pptx
 
Questions to Answer to Prepare for Zero Budget Marketing .docx
Questions to Answer to Prepare for Zero Budget Marketing .docxQuestions to Answer to Prepare for Zero Budget Marketing .docx
Questions to Answer to Prepare for Zero Budget Marketing .docx
 

Common Cold Call Objections and How to Respond

  • 2. 1. What is this in regards to? 2. Is this a sales call? 3. I am not interested. 4. We do not have budget/money right now. 5. We already use somebody for that. 6. We are not looking to make any changes right now. 7. Just send me your information. 1. What is this in regards to? 2. Is this a sales call? 3. I am not interested. 4. We do not have budget/money right now. 5. We already use somebody for that. 6. We are not looking to make any changes right now. 7. Just send me your information.
  • 3. What is this in regards to? Introduce yourself and your company Schedule an appointment or meeting Learn about the prospect’s needs Share details about what I sell Is this a salesperson that is trying to sell something?
  • 4. The reason for my call is that we help businesses to: • Get their reps generating more leads • Improve the performance for every rep on the team • Decrease sales staff turnover What is this in regards to? VALUE POINTS PAIN POINTS PAIN QUESTIONS CURRENT STATE QUESTIONS CUSTOMER EXAMPLE PRODUCT OPEN CLOSE
  • 5. The reason for my call is that we help businesses to: • Get their reps generating more leads • Improve the performance for every rep on the team • Decrease sales staff turnover What is this in regards to? Is this a sales call? VALUE POINTS PAIN POINTS PAIN QUESTIONS CURRENT STATE QUESTIONS CUSTOMER EXAMPLE PRODUCT OPEN CLOSE
  • 6. What is this in regards to? Is this a sales call?
  • 7. You don’t need to overcome the objection. You don’t need to change their mind. I am not interested.
  • 8. Ultimate Goal: Close the sale Immediate Goal: Close on the next step TWO GOALS I am not interested. VALID REASON TO NOT CONTINUE Sell the Product – Overcome the Objection I am not interested. NOT A VALID REASON TO NOT TALK Sell the Next Step – Establish the Conversation
  • 9. I am not interested. We are not making any changes. We do not have budget right now. We already use someone right now. VALUE POINTS PAIN POINTS PAIN QUESTIONS CURRENT STATE QUESTIONS CUSTOMER EXAMPLE PRODUCT INTRO CLOSE I understand. If I could ask you real quick: • How do you feel about the amount of leads your reps are generating? • How much pressure is there to get reps performing better? • How important is it to find ways to decrease having to let reps go due to poor sales performance?
  • 10. I understand. If I could ask you real quick: • Are you all using any type of sales script or sales playbook? • Do you use any type of sales methodology? • Do you provide sales training to your sales staff? • Do you have a new hire onboarding training program? • How many sales reps do you have? • How long does it take to get reps ramped up and performing? • Are you doing any type of cold outreach? • What is your sales staff turnover rate? • When was the last time you looked at improving your sales training? • Are you the right person to discuss this area with? VALUE POINTS PAIN POINTS PAIN QUESTIONS CURRENT STATE QUESTIONS CUSTOMER EXAMPLE PRODUCT INTRO CLOSE I am not interested. We are not making any changes. We do not have budget right now. We already use someone right now.
  • 11. I understand. Some businesses we work with have challenges with: • Difficult to get reps to generate new business • Too many underperforming reps • Sales staff turnover is costly to the organization Are you concerned about any of those areas? VALUE POINTS PAIN POINTS PAIN QUESTIONS CURRENT STATE QUESTIONS CUSTOMER EXAMPLE PRODUCT OPEN CLOSE I am not interested. We are not making any changes. We do not have budget right now. We already use someone right now.
  • 12. I understand. I am not reaching out to you to try to sell you anything. We are just looking to open the dialogue between our two companies and have an initial conversation. We would like to learn about you and share some information about us. That way, when you are ready to make a change, you can know who we are and how we can help. Are you open to putting a brief conversation on the calendar? VALUE POINTS PAIN POINTS PAIN QUESTIONS CURRENT STATE QUESTIONS CUSTOMER EXAMPLE PRODUCT INTRO CLOSE I am not interested. We are not making any changes. We do not have budget right now. We already use someone right now.
  • 13. Just send me your information. They do not plan to do anything with your information.
  • 14. Just send me your information. VALUE POINTS PAIN POINTS PAIN QUESTIONS CURRENT STATE QUESTIONS CUSTOMER EXAMPLE PRODUCT INTRO CLOSE I can certainly do that. So that I know what to send you, can I ask you real quick: • How do you feel about the amount of leads your reps are generating? • How much pressure is there to get reps performing better? • How important is it to find ways to decrease having to let reps go due to poor sales performance?
  • 15. I can certainly do that. So that I know what to send you, can I ask you real quick: • Are you all using any type of sales script or sales playbook? • Do you use any type of sales methodology? • Do you provide sales training to your sales staff? • Do you have a new hire onboarding training program? • How many sales reps do you have? • How long does it take to get reps ramped up and performing? • Are you doing any type of cold outreach? • What is your sales staff turnover rate? • When was the last time you looked at improving your sales training? • Are you the right person to discuss this area with? VALUE POINTS PAIN POINTS PAIN QUESTIONS CURRENT STATE QUESTIONS CUSTOMER EXAMPLE PRODUCT INTRO CLOSE Just send me your information.
  • 16. I can certainly do that. Actually, there is a lot of information I can send over. Would it be easier to just have a brief call on another day to answer questions and share the information instead of me sending over a lot of documents? Can we put a brief call on the schedule? VALUE POINTS PAIN POINTS PAIN QUESTIONS CURRENT STATE QUESTIONS CUSTOMER EXAMPLE PRODUCT INTRO CLOSE Just send me your information.
  • 17. The SMART Sales System FEATURES • Web-based sales training system • Teaches what to say and ask • Sales playbook library • Sales role-play simulator • Sales gamification DIFFERENTIATION • Only sales tool that tells what to say and ask • Only sales simulation tool • Consultative selling approach • Makes learning how to sell easy For Businesses IMPROVEMENTS • Get their reps generating more leads • Improve the performance for every rep on the team • Decrease sales staff turnover CHALLENGES/CONCERNS • Difficult to get reps to generate new business • Too many underperforming reps • Sales staff turnover is costly to the organization PAIN QUESTIONS • How do you feel about the amount of leads your reps are generating? • How much pressure is there to get reps performing better? • How important is it to find ways to decrease having to let reps go due to poor sales performance? CUSTOMER EXAMPLE • We worked with a software business • They were having difficulty generating leads and new accounts • We solved that with our SMART Sales System • This helped to get reps generating more leads • Improved performance for every rep on the team PRODUCT TARGET VALUE PAIN QUESTIONS CUSTOMER EXAMPLE CURRENT STATE QUESTIONS • Are you all using any type of sales script or sales playbook? • Do you use any type of sales methodology? • Do you provide sales training to your
  • 23. 1. What is this in regards to? 2. Is this a sales call? 3. I am not interested. 4. We do not have budget/money right now. 5. We already use somebody for that. 6. We are not looking to make any changes right now. 7. Just send me your information. 1. What is this in regards to? 2. Is this a sales call? 3. I am not interested. 4. We do not have budget/money right now. 5. We already use somebody for that. 6. We are not looking to make any changes right now. 7. Just send me your information.

Editor's Notes

  1. Before we go any further, let’s clearly discuss what objections are. Objections are a prospect’s best weapon when they answer your cold call. They are statements or questions that the prospect will throw at you and they are like mini stops signs that the prospect will hold up. They use to try to take a control of the call and take it in a direction of their choosing. And if they begin to feel like you are selling something when they are not looking to buy, they will want try to end the call and will use objections to get there as soon as possible. Now let’s take a look at common objections and ones that you are just about guaranteed to run up against. I am busy right now. Who are you with? What is this in regards to? I am not interested. Just send me some information. We already use somebody. We are not looking to make a change right now. We do not have any budge to spend. Those are eight objections that consistently come up. You could maybe tweak those for your situation, and add a couple that are specific to your products, you would have a complete list of objections to be prepared for. As part of this training, we will explain these one at a time and show you how to get around them.
  2. Before we go any further, let’s clearly discuss what objections are. Objections are a prospect’s best weapon when they answer your cold call. They are statements or questions that the prospect will throw at you and they are like mini stops signs that the prospect will hold up. They use to try to take a control of the call and take it in a direction of their choosing. And if they begin to feel like you are selling something when they are not looking to buy, they will want try to end the call and will use objections to get there as soon as possible. Now let’s take a look at common objections and ones that you are just about guaranteed to run up against. I am busy right now. Who are you with? What is this in regards to? I am not interested. Just send me some information. We already use somebody. We are not looking to make a change right now. We do not have any budge to spend. Those are eight objections that consistently come up. You could maybe tweak those for your situation, and add a couple that are specific to your products, you would have a complete list of objections to be prepared for. As part of this training, we will explain these one at a time and show you how to get around them.