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Observation Lab
Observations and Insights
Walmart
● "Deals" just inside the doors put customers
  into a "deals" and "buying" frame of mind.
● Corridors lead to the back of the store (milk
  at the back)
● Large displays in the middle of the corridors
  control the flow. One side is an express lane
  to the back; The other is turnaround area for
  going from one aisle to the next.
● Customers flow to back of store then to front
  and toward the cash registers
● Impulse items on the endcaps
● Hundreds of impulse items near the registers
Promotional Display / Customer Flow
Control
GameStop
● New and Popular games and products line
  the walls.
● Promotional displays and racks of older
  games control flow through the store
● Games and accessories grouped by game
  system
● Collectibles located on walls above games
● Promotional advertorials play through
  speakers.
● Always something within reach and within
  multiple price ranges.
Standalone displays for High
Priced Items
High-Quality Signage
with Benefits of
Purchasing Certain
Items
Rows and Tiers of
Bicycles
Bickels Cycling and Fitness
● Prominently displayed prices on more
  expensive goods act as a demonstration of
  quality and value.
● Standalone displays tell customers that an
  item is special or unique.
General Insights
● Group less expensive merchandise
● Use color and sound to encourage impulse
  buying
● Separate more expensive merchandise
● Use displays and flooring to create pathways
  and to control flow through the store
● Give customers reasons to stay in the store
● Impulse buys always within reach?
● Give customers reasons to buy: show value
  prices, display benefits of buying
Possible Opportunities
● Take the bike shop idea of standalone
  displays to an extreme.
● Build displays of bikes and accessories
  according to prices-- one bike surrounded by
  accessories of a similar price scale.
● Set up the store in a way that looks more like
  an art gallery.
● Create some type of draw to bring in and
  keep cyclists in the store --> Be a place
  cyclists meet, refuel, and watch the TdF.

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Observation lab

  • 2.
  • 3.
  • 4. Walmart ● "Deals" just inside the doors put customers into a "deals" and "buying" frame of mind. ● Corridors lead to the back of the store (milk at the back) ● Large displays in the middle of the corridors control the flow. One side is an express lane to the back; The other is turnaround area for going from one aisle to the next. ● Customers flow to back of store then to front and toward the cash registers ● Impulse items on the endcaps ● Hundreds of impulse items near the registers
  • 5. Promotional Display / Customer Flow Control
  • 6. GameStop ● New and Popular games and products line the walls. ● Promotional displays and racks of older games control flow through the store ● Games and accessories grouped by game system ● Collectibles located on walls above games ● Promotional advertorials play through speakers. ● Always something within reach and within multiple price ranges.
  • 7. Standalone displays for High Priced Items
  • 8.
  • 9. High-Quality Signage with Benefits of Purchasing Certain Items
  • 10. Rows and Tiers of Bicycles
  • 11. Bickels Cycling and Fitness ● Prominently displayed prices on more expensive goods act as a demonstration of quality and value. ● Standalone displays tell customers that an item is special or unique.
  • 12. General Insights ● Group less expensive merchandise ● Use color and sound to encourage impulse buying ● Separate more expensive merchandise ● Use displays and flooring to create pathways and to control flow through the store ● Give customers reasons to stay in the store ● Impulse buys always within reach? ● Give customers reasons to buy: show value prices, display benefits of buying
  • 13. Possible Opportunities ● Take the bike shop idea of standalone displays to an extreme. ● Build displays of bikes and accessories according to prices-- one bike surrounded by accessories of a similar price scale. ● Set up the store in a way that looks more like an art gallery. ● Create some type of draw to bring in and keep cyclists in the store --> Be a place cyclists meet, refuel, and watch the TdF.