Last week I presented in collaboration with APQC the survey results of the Kelly Global Workforce Index-The Leadership Disconnect.This survey examines the issue of leadership in the contemporary workplace from the employee perspective. It explores the way that workers think about the quality, direction, and style of leadership, and the degree to which they share the goals of those who head their organizations. This research brings together the findings from almost 170,000 respondents from 30 countries and showcases the leadership issues across industry sectors, and globally, across the Americas, Europe and Asia Pacific.

1. May HCM Webinar: The Leadership
Disconnect
Michael
Kirsten,
Kelly
Services

2. 2
©2013
APQC.
ALL
RIGHTS
RESERVED.
Housekeeping
† Audio
is
available
through
computer
speakers
or
telephone.
† All
lines
are
muted.
QuesLons
may
be
submiMed
in
the
QuesLon
and
Chat
window
at
the
right
of
your
screen.
n Type
in
your
quesLon
and
click
send.
n All
quesLons
will
be
answered
during
the
Q&A
session
at
the
end.
† GoToMeeLng
technical
support:
(888)
259-­‐8414
or
1
(805)
690-­‐5751.
† A
copy
of
the
recording
and
slides
will
be
sent
to
registrants
following
today’s
presentaLon.

3. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent

4. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
Survey
• Almost 170,000 respondents
• 30 countries in the Americas, APAC
and EMEA
• Divided by Gen Y (age 19-30), Gen X
(age 31-48) and Baby Boomers (age
49-66).

5. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent

6. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
Key Results

7. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent

8. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent

9. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent

10. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent

11. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
Detailed Results

12. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
LEADERSHIP STYLE
(BY REGION)
How satisfied are you with your management’s leadership style? (Total satisfied %, by region)
AMERICAS EMEA
45% 34%
APAC ALL COUNTRIES
39% 38%

13. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
LEADERSHIP STYLE:
AMERICAS
How satisfied are you with your management’s leadership style? (Total satisfied %, by country)
42%43%55%58%
30
35
40
45
50
55
60
65
70
UnitedStates
Canada
Mexico
PuertoRico

14. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
LEADERSHIP STYLE:
EMEA
How satisfied are you with your management’s leadership style? (Total satisfied %, by country)
51% 45% 39% 38% 37% 35% 34% 33% 33% 32% 32% 32% 31% 30% 29% 25% 20%
10
20
30
40
50
60
Italy
Portugal
France
Netherlands
Germany
Sweden
Luxembourg
SouthAfrica
Denmark
Belgium
Poland
UnitedKingdom
Hungary
Switzerland
Ireland
Norway
Russia

15. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
LEADERSHIP STYLE:
APAC
How satisfied are you with your management’s leadership style? (Total satisfied %, by country)
47% 42% 41% 39% 39% 37% 36% 33% 30%
20
25
30
35
40
45
50
55
Leadership style - APAC
HongKong
Indonesia
Malaysia
Singapore
Australia
NewZealand
India
Thailand
China

16. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
LEADERSHIP STYLE
(BY GENERATION)
How satisfied are you with your management’s leadership style? (Total satisfied %, by generation)
40% 37% 37%
GEN Y GEN X BABY BOOMERS

17. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
LEADERSHIP STYLE (BY PROFESSIONAL/TECHNICAL
AND NON-PROFESSIONAL/TECHNICAL)
How satisfied are you with your management’s leadership style? (Total satisfied %)
41% 38%
PROFESSIONAL/
TECHNICAL
NON-
PROFESSIONAL/
TECHNICAL

18. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
LEADERSHIP STYLE
(BY INDUSTRY)
How satisfied are you with your management’s leadership style? (Total satisfied %)
45%
44%
43%
43%
43%
41%
41%
41%
41%
39%
39%
38%
37%
37%
30 35 40 45 50
Hospitality/Travel/Leisure
Transport/Distribution
Other
Retail
Life Sciences
Food and Beverage
Financial Services
Chemicals
Automotive
Utilities/Oil/Gas
Government
Information Technology
Education
Business Services

19. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
PREFERRED LEADERSHIP STYLE
Which of the following do you prefer as a leadership style in the workplace?
0%
5%
10%
15%
20%
25%
30%
OtherDon't KnowAuthoritativeHumble
Servitude
Moral/
Ethical
VisionaryEmpatheticEmpoweringDemocratic

20. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
LEADERSHIP STYLE:
PREFERRED VS. ACTUAL

21. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
LEADERSHIP STYLE:
PROFESSIONAL/TECHNICAL WORKERS
– PREFERRED VS. ACTUAL

22. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
MANAGERIAL INSPIRATION
(BY REGION)
Does your current manager inspire you to do your best work? (% Yes, by region)
AMERICAS EMEA
52% 44%
APAC ALL COUNTRIES
54% 48%

23. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
MANAGERIAL INSPIRATION:
AMERICAS
Does your current manager inspire you to do your best work? (% Yes, by country)
50%52%52%62%
35
40
45
50
55
60
65
70
Mexico
UnitedStates
Canada
PuertoRico

24. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
MANAGERIAL INSPIRATION:
EMEA
Does your current manager inspire you to do your best work? (% Yes, by country)
51% 50% 49% 48% 48% 47% 46% 46% 45% 45% 44% 43% 40% 37% 36% 34% 34%
25
32
39
46
53
60
Denmark
Poland
Portugal
Netherlands
Germany
Russia
UnitedKingdom
Sweden
Ireland
Italy
France
Hungary
Luxembourg
Norway
Belgium
SouthAfrica
Switzerland

25. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
MANAGERIAL INSPIRATION:
APAC
Does your current manager inspire you to do your best work? (% Yes, by country)
65% 58% 58% 52% 52% 51% 44% 40% 38%
30
75
HongKong
Indonesia
Malaysia
Singapore
Australia
NewZealand
India
Thailand
China

26. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
MANAGERIAL INSPIRATION
(BY GENERATION)
Does your current manager inspire you to do your best work? (% Yes, by generation)
51% 47% 47%
GEN Y GEN X BABY BOOMERS

27. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
FEEDBACK ON EMPLOYER
(BY REGION)
When speaking to others, do you speak highly of your employer? (% Yes, by region)
AMERICAS EMEA
67% 58%
APAC ALL COUNTRIES
55% 60%

28. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
FEEDBACK ON EMPLOYER:
AMERICAS
When speaking to others, do you speak highly of your employer? (% Yes, by country)
60%64%67%73%
50
60
70
80
Canada
PuertoRico
UnitedStates
Mexico

29. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
FEEDBACK ON EMPLOYER:
EMEA
When speaking to others, do you speak highly of your employer? (% Yes, by country)
74% 73% 69% 67% 65% 62% 58% 58% 58% 57% 56% 55% 54% 53% 50% 36% 32%
25
35
45
55
65
75
85
Germany
Denmark
Switzerland
UnitedKingdom
Luxembourg
SouthAfrica
Portugal
Ireland
Hungary
Poland
France
Belgium
Netherlands
Italy
Sweden
Russia
Norway

30. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
FEEDBACK ON EMPLOYER:
APAC
When speaking to others, do you speak highly of your employer? (% Yes, by country)
60% 58% 57% 57% 56% 52% 52% 50% 42%
30
65
HongKong
Indonesia
Malaysia
Singapore
Australia
NewZealand
India
Thailand
China

31. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
EMPLOYER VISION
(BY REGION)
Do you believe in what your employer is trying to accomplish (the company’s mission/purpose)? (% Yes, by region)
AMERICAS EMEA
68% 56%
APAC ALL COUNTRIES
67% 62%

32. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
EMPLOYER VISION
(BY INDUSTRY)
Do you believe in what your employer is trying to accomplish (the company’s mission/purpose)? (% Yes, by industry)
70%
68%
67%
67%
67%
66%
65%
65%
65%
65%
64%
64%
62%
62%
30 40 50 60 70 80 90
Hospitality/Travel/Leisure
Transport/Distribution
Retail
Other
Information Technology
Chemicals
Financial Services
Food and Beverage
Automotive
Life Sciences
Government
Business Services
Utilities/Oil/Gas
Education

33. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
Questions to ponder?

34. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
ABOUT KELLY SERVICES®
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.
Kelly®
offers a comprehensive array of outsourcing and consulting services as well as world-class
staffing on a temporary, temporary-to-hire and direct-hire basis. Serving clients around the globe,
Kelly provides employment to more than 550,000 employees annually. Revenue in 2011 was
$5.6 billion. Visit www.kellyservices.com and connect with us on Facebook, LinkedIn, and Twitter.
Download The Talent Project, a free iPad app by Kelly Services.
ABOUT THE KELLY GLOBAL WORKFORCE INDEX
The Kelly Global Workforce Index is an annual survey revealing opinions about work and the
workplace. More than 168,000 people across the Americas, EMEA and APAC regions responded
to the 2012 survey. This survey was conducted online by RDA Group on behalf of Kelly Services.
An Equal Opportunity Employer © 2012 Kelly Services, Inc. X0617
kellyservices.com

35. 35
©2012
APQC.
ALL
RIGHTS
RESERVED.
Final Q & A

36. 36
©2013
APQC.
ALL
RIGHTS
RESERVED.
Next Steps
Elissa
Tucker,
Research
Program
Manager,
APQC

37. 37
©2013
APQC.
ALL
RIGHTS
RESERVED.
Learn More About Leadership
Par/cipate
in
APQC’s
Latest
Study
† Sign
up
to
receive
our
survey
and
be
noLfied
as
results
are
released
† hMp://www2.apqc.org/leadershipskillsdeficit

38. 38
©2013
APQC.
ALL
RIGHTS
RESERVED.
Learn More About Leadership
Read
my
human
capital
insLtute
blog
post
† What’s
Behind
the
Leadership
Shortage?
Explore
APQC’s
Past
Leadership
Research
† Checklist
for
Developing
World-­‐Class
Leaders
† Succession
Planning
and
Leadership
Development
(CollecLon)
† Managing
ExecuLve
Performance
(CollecLon)

39. 39
©2013
APQC.
ALL
RIGHTS
RESERVED.
Beyond Leadership
Watch
for
Our
New
Releases
† Strategic
HR
Partnerships
–
qualitaLve
results
n 3
in-­‐depth
case
studies
n Key
findings
report
(QuanLtaLve
results
already
released:
Strategic
HR
Partners
are
Different:
Survey
Results
Analysis)
† Improving
Performance
Management
at
APQC
—Case
Study

40. 40
©2013
APQC.
ALL
RIGHTS
RESERVED.
Beyond Leadership
ParLcipate
in
APQCs
RecruiLng
Benchmarking
† BENCHMARK
YOUR
RECRUITING
PRACTICE
-­‐
A
Great
Offer
for
HR
Capitalist
Readers...
† Click
here
to
take
the
recruiLng
survey
In
exchange
for
parLcipaLon,
you’ll
receive
a
benchmarking
report
of
the
results.

41. 41
©2013
APQC.
ALL
RIGHTS
RESERVED.
Beyond Leadership
Learn
About
Upcoming
APQC
Studies
† What
Makes
HCM
Top
Performers
Different?
† HCM
Process
Improvement
† HCM
Measurement
and
AnalyLcs
in
PracLce
Sign
up
to
be
noLfied
about
APQC’s
research
on
these
and
other
topics.
And
follow
our
progress
on
hBp://www2.apqc.org/
allthingshcm

42. Contact Information
US:
1
(800)
776-­‐9676
INTL:
+1
(713)
681-­‐4020
FAX:
713-­‐681-­‐8578
apqcinfo@apqc.org
www.apqc.org

43. 43
©2013
APQC.
ALL
RIGHTS
RESERVED.