1. Notes: Slide 2: static Slide 3: Animated COLLABORATION C O N S E N S U S K N O W L E D G E ad hoc C O M M U N I C A T I O N structured needs ideas forecast plans information process rules

2. Security Identity Continuity Compliance S L A Performance Metrics Budgets Projects Contracts Vision Direction Guidance Policy Investment Profitability Leverage Risk E N T E R P R I S E O B J E C T I V E S & I N I T I A T I V E S E N T E R P R I S E D E L I V E R A B L E S E N T E R P R I S E S Y S T E M S Core Business Ancillary $ T C O $ Work Assignment Roles & Goals Work Performance Reviews COMPUTING NETWORKS STORAGE ERP CRM APPS COMM Stake-Holders Customers Sponsors Users Partners Governors Investors Providers Colleagues Vendors Competitors IT D E L I V E R Y Consult Inform Service Support Maintain Re-Work S Y S T E M S L I F E - C Y C L E M A N A G E M E N T Strategy Plan Design Build Transition Operation B U Y R E N T Non Value Add Business Value-Add Customer Value-Add

3. Security Identity Continuity Compliance S L A Performance Metrics Budgets Projects Contracts Vision Direction Guidance Policy Investment Profitability Leverage Risk E N T E R P R I S E O B J E C T I V E S & I N I T I A T I V E S E N T E R P R I S E D E L I V E R A B L E S E N T E R P R I S E S Y S T E M S Core Business Ancillary $ T C O $ Work Assignment Roles & Goals Work Performance Reviews COMPUTING NETWORKS STORAGE ERP CRM APPS COMM Stake-Holders Sponsors Customers Users Partners Governors Investors Providers Colleagues Vendors Competitors IT D E L I V E R Y Consult Inform Service Support Maintain Re-Work S Y S T E M S L I F E - C Y C L E M A N A G E M E N T Strategy Plan Design Build Transition Operation B U Y R E N T Non Value Add Business Value-Add Customer Value-Add