Organizational citizenship behavior (OCB) refers to contextual job performance that is beneficial to an organization's overall effectiveness. Employees who demonstrate OCB behaviors, such as being less likely to quit or miss work, are highly valued by organizations. While not required as part of core job duties, OCBs are voluntary behaviors that improve an organization. The document provides examples of different types of OCBs and asks the reader to research one in more detail.

1. One component of job performance is contextually-based and
known as organizational citizenship behavior (OCB). These type
of employees have behavior consistent with the overall
effectiveness of the organization and is highly desirable. In
fact, they have been found to be less likely to quit or be absent
from work! Interestingly, the behaviors associated with OCB's
are not required by core job functions, and in some cases are
considered voluntary. Take a look below different types of
OCB's. Select one and research and provide examples of this
behavior that you have witnessed or researched
1. Deal with the past
2. Involve cynics in change efforts.
3. As you plan a change initiative, don’t make future promises
you can’t keep
4. Over-communicate
5. Involve cynical “converts