1. Masira Khanam
The Gardens, Jebel Ali, Dubai, UAE
+971 50 66604190
email: maseeragemstone@gmail.com
PERSONAL SKILLS AND
ACHIEVEMENTS
 Goodvisualizingand
concept development
abilities
 Buildgood relationship
with team and other
peers.
 Hardworking, honestand
punctual
 Goodcommunication
skills
 Presentable
TARGET MARKET
 Airport Ground
Operations
 CustomerService
 Administration
 Hospitality
QUALIFICATION
 Bachelor of Commerce
VillaMarie College for
womenaffiliatedto
Osmania University
Hyderabad.
Courses and Training
 Advanced Diplomain
[GalileoGDS]Airticketing
and ground staff
management,Frank Finn,
Hyderabad
 Diploma in Account’s
Management[Tally]
COMPUTER PROFICIENCY
 M.s office [Excel, Access,
Power point,word]
Photo-shop,Paint-Brush
and other social-
networkingTwitter,
YouTube etc.….
Objective:
Seeking an opportunity as airport ground staff/ticketing staff/airport
operations/admin/secretary in a reputed organization which provides professional
growth and utilizes my analytical and team skills in order to develop and achieve
organizational goals. Also provides me a platform where I can constantly upgrade
my knowledge, skills and make a difference in whatever I do.
Work Experience:
 Worked and practiced for a year and half as a Ticket-booking Assistant at
Pacific Travels Agency in Hyderabad
Main Tasks and ResponsibilitiesI am looking forward to:
 Dealing with passenger enquiries about the departures and arrivals
efficiently.
 Checking passengers and allotting the respective seating area & providing
boarding passes and luggage labels briefing passengers about luggage
restrictions weighing baggage etc.
 Collecting any excess weight charges, taking care of people with special
needs, and unaccompanied children.
 Calming and reassuring nervous passengers on board.
 Excellent customer service skills strong written and spoken communication
skills a polite and professional approach the ability to solve problems the
ability to deal tactfully with upset or angry passengers/customers.
 Greet them with a welcoming smile when they arrive or depart from one
destination to another.
 Help them with their seating area and stowing the hand-carry baggage and
pay special attention to the passengers with special needs UM, Mothers with
infants, Elderly passengers, Passengers with special cases such as Physically-
Challenged VIP’S, CIP’S, Skyward members, etc.…
 Display a well-rehearsed and decent conduct and behaviour whilst in uniform
and when not in uniform either at base or outstations.
Core Competencies:
 Excellent interpersonal & communication skills.
 Specialization in customer care and Public Relations.
 Dependable and hard-working, cooperative, flexible enough to get along
with all the colleagues efficiently.
 Effective trouble-shooter can be counted upon to get any job done anytime.
 Detailed-oriented, crisp and concise personality
 Quality work assurance.
 Ability to deal tactfully with demanding or upset customers in a graceful
manner

2. LANGUGES
 English
 Hindi
 Urdu
PERSONAL DETAILS
 D.O.B: 11TH March
 Citizenship:Indian
 Gender:Female
 Marital Status: Single
 Religion:Islam
 Visa status: Visitvalid till
4th January 2017
 Ability to remain calm in critical situations and handle everything safely,
instantly.
 Flexible scheduling, Time Management, Corrective/Preventive action.
 A keen observer, ability to grasp on to any knowledge immediately.
Hobbies & Leisure:
 A good swimmer and trekker.
 Enjoy reading myth and fiction based novels such as Indian mythology, Harry
Potter and Twilight series etc.…
 Love to travel and explore new places and I have got a hobby for
photography of rare landscapes and museums.
 Surfing the web…online movies etc.….
 Gardening, Dancing & listening to music since school days, Aerobics-Cardio-
fusion, Badminton, Creativity in Makeup, Fashion and Styling, getting
involved in culinary activities and having BBQ parties among family and
friends etc.… are some of my hobbies and interests.
https://ae.linkedin.com/in/masira-khan-516921112