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Automating Document Information Extraction and Content Understanding
- 1. Automating Document Information Extraction and Content Understanding AIM North Symposium 2019
- 2. ©2019 Avanade Inc. All Rights Reserved Meet Avanade Intelligent Automation Talent Community Lead Simen V. Aakhus Software Engineering Consultant Aryan Naqid
- 3. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> Together we form a strategic alliance delivering AI, cloud and digital transformation • Most dedicated and invested SI on the Microsoft platform • Dedicated to being best AI, cloud and digital innovator with Microsoft technologies • Committed to partnering across Microsoft ecosystem • Expertise in leading clients’ AI, cloud and digital transformation • Deep industry knowledge and specialization • Capacity to scale to the largest enterprise needs, including the majority of the Fortune 100 • Comprehensive, enterprise- ready intelligent cloud platform • Reinventing productivity and business processes with AI • Pioneering personal computing technologies like HoloLens
- 4. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> Intelligent Automation enables “Triple-Win” Shareholder Value High first year ROIs Operational efficiencies Increased scalability Employee Value More interesting work Increased employee satisfaction Enhanced reputation as an innovator Customer Value Improved service quality & speed Round-the-clock availability Enhanced customer journeys Studies suggest that organizations experience not just one or two but multiple benefits from their automation investments. The value of automation is delivered to shareholders, customers, and employees.
- 5. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> The use of Artificial Intelligence (AI) will be narrow in near future Weak / Narrow AI Machines with the ability to perform a single task extremely well, even better than humans Strong / General AI Machines thinking like people and doing human-like things across domains Super AI Machines that greatly exceeds the cognitive performance of humans in virtually all domains of interest < = > Today
- 6. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> Recent breakthroughs in deep learning has provided AI with renewed optimism DEEP LEARNING MACHINE LEARNING ARTIFICIAL INTELLIGENCE ARTIFICIAL INTELLIGENCE Machines that think and act as humans MACHINE LEARNING Use advanced models to analyze large data sets to train systems to make better decisions DEEP LEARNING Models that self-correct and learn by simulating neural networks
- 7. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> *In preview mode as of November 2019
- 8. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> Most enterprises still manage analog information Public official documents Personal IDs Receipts Invoices Legal documents
- 9. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> Project Experience 1: Automatic case management Client Challenge • Debt collector within health services • Receive more than 50,000 documents annually • 200% headcount growth last year • Delays in case handling for which operations profitability is impacted • Decouple company growth from headcount growth
- 10. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> Project Experience 1: Automatic case management Solution Results • Implemented Robotic Process Automation (RPA) program • Redesigned business processes • Blue Prism on MS Azure • MS OCR and Text Extraction techniques • First automation deployed within 6 weeks • Case backlog reduced from 2,000 to 0 within 3 months • Automated 20 business processes within 9 months • Solution freed up manual efforts by 53%, completing more than 89% of the cases with no human involvement
- 11. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> Project Experience 2: Automatic search in documents Client Challenge • Global engineering firm • Huge dataset of scanned documents • Handwritten & scanned • Human analysts need information in these documents
- 12. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential>
- 13. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> Project Experience 2: Automatic search in engineering documents Solution Results • Search through scanned documents • Azure Cognitive Search • Pipeline of Cognitive Services • OCR, Language Detection, Entity Recognition • Early 2019; 10,000 documents, 80% searchable, in less than 2 months • Now, a platform product, 99% of documents indexed • 10,000 documents available over night
- 14. ©2019 Avanade Inc. All Rights Reserved Demo
- 15. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> Searching
- 16. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> Results
- 17. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> Discovery
- 18. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> 19
- 19. ©2019 Avanade Inc. All Rights Reserved Demo
- 20. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> The use of Artificial Intelligence (AI) will be narrow in near future Weak / Narrow AI Machines with the ability to perform a single task extremely well, even better than humans Strong / General AI Machines thinking like people and doing human-like things across domains Super AI Machines that greatly exceeds the cognitive performance of humans in virtually all domains of interest < = > Today
- 21. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> The use of Artificial Intelligence (AI) will be narrow in near future Weak / Narrow AI Machines with the ability to perform a single task extremely well, even better than humans Strong / General AI Machines thinking like people and doing human-like things across domains Super AI Machines that greatly exceeds the cognitive performance of humans in virtually all domains of interest < = > Today >+
- 22. ©2019 Avanade Inc. All Rights Reserved. <Highly Confidential>©2019 Avanade Inc. All Rights Reserved. Key take-aways from today’s session Weak AI is available Focus on triple-winAutomation potential The technology is available for production use through intelligent services Solutions that provide “triple-win” in terms of Shareholder Value, Customer Value, and Employee Value. Companies have great potential for organizational efficiency gains through document automation
- 23. ©2019 Avanade Inc. All Rights Reserved Questions or comments? Intelligent Automation Talent Community Lead Phone: +47 916 38 802 Email: simen.aakhus@avanade.com Simen V. Aakhus Software Engineering Consultant Phone: +47 995 13 892 Email: aryan.naqid@avanade.com Aryan Naqid
Editor's Notes
- Today we will present our experience
- By means of introduction
- Avanade is a joint venture We help cients realize results One of our core offerings is Intelligent Automation … where we provide business value By improving business processes and …with the use of
- Our implementation efforts The most important work we do is to evaluate As we will see through …when considering a value lead approach
- There is a lot of talk around AI To start with, we have Weak or Narrow AI Then we have Strong or General AI It is heavily debated when, if ever,
- When discussing AI, we are often … systems with the ability Then there is a subset It is for this subset of AI This breakthrough was enabled
- Over the following years Now, Weak AI service have emerged, which are … and we typically … APIs They will have some Compared to custom AI …minimal effort is required So for instance, Speech, Language Understanding, Vision, Decisions and Search And the ability With that background..
- The client: This company provides Challenge: They receive loads of semi-structured All documents are scanned The employee experience So the business challenge was to
- We partnered up with … deliver Blue Prism, This is a platform that allows for … by integrating applications through So RPA allows you to very cost-effectively In order, to handle scanned documents Because these documents Results: Within the first six weeks Within a year Having said that, the solution operates This is not a story of replacement, You are probably thinking, that this But, we came to the conclusion … simply because it requires less effort The client achieved great benefits … which demonstrates why In the next example of ours,
- Demo link: https://ias-site-kn23xb3imnrl4.azurewebsites.net/#/
- Demo link: https://ias-site-kn23xb3imnrl4.azurewebsites.net/#/
- If we go back to the overview, we are now However, we suggest to stop
- … and start thinking of it as supporting the work Before implementation Put your people first, and use … and that is what we call - AI augmented workforce
- Automation potential is high The technology of Weak AI is easily available … to get started with AI But, you have to focus on Business Case
- With that we will be happy take Demo at Stand