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page:	
  1 Ardent	
  Scope	
  Marketing	
  	
  2013	
  	
  
Ardent	
  Scope	
  Marketing	
  Checklist	
  to	
  Create	
  Customer-­‐centric	
  Content
Persona	
  
Type
Team	
  
Member	
  
Assigned Key	
  Findings Date	
  Due	
   Status
How	
  do	
  my	
  customers	
  discover	
  information?
What	
  are	
  their	
  interests?
Do	
  these	
  change	
  during	
  the	
  year,	
  (e.g.	
  back	
  to	
  school,	
  holidays)?
What	
  needs	
  and	
  pain	
  points	
  are	
  specific	
  to	
  my	
  customers?
What	
  search	
  engine(s)	
  are	
  they	
  using	
  to	
  find	
  my	
  company?
What	
  means	
  are	
  used	
  to	
  consume	
  information?
What	
  are	
  my	
  customers	
  content	
  preferences?
What	
  media	
  sites	
  do	
  they	
  read	
  or	
  follow?
Which	
  social	
  sites	
  do	
  they	
  frequent?
What	
  sort	
  of	
  device	
  is	
  being	
  used	
  to	
  consume	
  this	
  information?
What	
  are	
  the	
  sharing	
  preferences	
  of	
  my	
  customers?
How	
  do	
  they	
  share	
  information?
What	
  is	
  their	
  referral	
  process?
What	
  steps	
  do	
  they	
  take	
  after	
  purchase?
Keyword	
  Search	
  Term	
  Suggestions?

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Customer centric content checklist sheet1

  • 1. page:  1 Ardent  Scope  Marketing    2013     Ardent  Scope  Marketing  Checklist  to  Create  Customer-­‐centric  Content Persona   Type Team   Member   Assigned Key  Findings Date  Due   Status How  do  my  customers  discover  information? What  are  their  interests? Do  these  change  during  the  year,  (e.g.  back  to  school,  holidays)? What  needs  and  pain  points  are  specific  to  my  customers? What  search  engine(s)  are  they  using  to  find  my  company? What  means  are  used  to  consume  information? What  are  my  customers  content  preferences? What  media  sites  do  they  read  or  follow? Which  social  sites  do  they  frequent? What  sort  of  device  is  being  used  to  consume  this  information? What  are  the  sharing  preferences  of  my  customers? How  do  they  share  information? What  is  their  referral  process? What  steps  do  they  take  after  purchase? Keyword  Search  Term  Suggestions?