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WCSC News Fall Season 2007

Newsletter for Warehouse Associates and Store Partners - Internal Communications and Recognition

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WCSC News Fall Season 2007

  1. 1. WCSC News Neiman Marcus West Coast Service Center Serving the West Coast stores since 1995 Craig Reynolds’ 10th Anniversary with A Message from the Director Neiman Marcus in November 2006 The West Coast Service Center (WCSC) ---a partner to the stores’ success… “WCSC always plays a It’s the end of the season and spring is upon us. As we start a new season, I’d significant role in the West like to share the many accomplishments Coast stores’ success. It’s WCSC has achieved last season. Stock also pulled and shipped over what we’re in business 255,000 units to the stores, an increase for.” Recently, WCSC was used as a test of 7% vs. last year. center to process direct receipts for five So. California contemporary vendors to Human Resources went live with Phase reduce merchandise turn around time to II of Genie, which introduced us to the the stores. The goal was to get Self Service and iRecruitment systems. merchandise to the sales floors quickly, WCSC has leased a 30,000 sq ft 2nd to increase sales. The test was building where store fixtures, supplies suspended in January with no impact on and no-cost, no-retail items are going the stores’ sell-through. It was however, a to be stored to make room for an worthwhile effort for WCSC in sales Alterations workroom expansion support, with every participant doing a project. This leaves the main building great job in making the test a success. with only live merchandise and daily The regional stores fitted over 45,000 supplies. garments with the WCSC alterations WCSC recently lend a helping hand to workroom processing over 21,000 of the two newest West Coast stores. garments. The new CUSP Store in Century City and Neiman Marcus Last Call at the LA Sends processed over 70,000 units the new Last Call store in Milpitas in No. Great Mall in Milpitas and increased their productivity by more California both held their grand than 22%. opening last season. WCSC stored both Stock went live with the Automated stores’ fixtures and aided in their Replenish system; making it possible for shipment to help make both grand the Beverly Hills store to replenish openings possible. merchandise sold, automatically WCSC always plays a significant role in (stocked in the WCSC). the West Coast stores’ success. It’s what we’re in business for. Fall Season End Edition ● February 2007 ● West Coast Service Center ● (562) 463-9333
  2. 2. Genie Phase II Training & Human Resources News HR Conclave The Genie Phase II training and HR Two days were dedicated to the conclave, held January 8 in Dallas, Genie phase II hands-on training, Texas, was participated by HR focusing on Line Manager and Managers from Service Centers, Employee Self Service and Clearance Stores, and the CUSP iRecruitment. Rose Jakab and Stores. This conclave was a Garfield Harrison of Corporate LP wonderful opportunity for HR presented the new background professionals from different locations screening system that included to put faces to names only seen on escreen for drug testing. E-mails and voices only heard by The Genie team did an excellent phone. Representing the WCSC is job in facilitating the classes. The Marilou Guerrero, Manager, who team was represented by Jen Hands on Training met her counterparts from five other Eiseman, Andi Jakab, Peggy Standing- Patty Odenbrett; Seated (front) Marilou service centers all over the United Cavalle, and Nan McVey. Guerrero; Seated (back) Amy Taylor States. Mr. Ken Day of the National Service Presentations were made by HR top Center took the time out of his busy executives: Marita O’Dea, Lee schedule to drive to Dallas from Roever, and Nina Fabian, while Longview to treat the Service Taylor Petersen and Katie Sweet did Center HR Managers to a wonderful an excellent presentation on dinner at the Newport Restaurant in Recruitment and Behavioral Downtown Dallas. What a treat it Interviewing and Susan Moye co- was! presented real-life case studies for Associate Relations. Dinner with Ken Day -Newport Restaurant, Dallas TX L (front-back): Amy Taylor, Patty Odenbrett, Pam Kidd, Susan Goldstein R (front-back): Marilou Guerrero, Ken Day, Denice Fuller Recruitment The HR/LP team hired a total of 14 seasonal / on-call workers to assist with the holiday rush. High productivity ratings were maintained as the more seasoned and regular associates were tasked to Lori Silver, HR Coordinator – provides a friendly face work on the more intricate corporate orders and and voice of HR at the front desk and the phones other holiday gift wraps, while the seasonal workers were given the straight sends to pack, with two of them assigned to help unload the morning trucks in Receiving. With the December 2005 Genie go-live, December 2006 recruitment went off without a hitch from the HR processing standpoint. Quality Assurance Audits Quality assurance has a lot to brag about these days. The WCSC increased the number of garments to be audited from 20% to 40%. For the first time in WCSC history, a record high of 57.99% of garments altered in the facility were audited. This success resonates to the regional stores, which impacts customer service positively as evident by the wonderful feedback Alma Coronado, Auditor, responsible for Audits in Alterations, Warehouse, and Loss Prevention recently received from Mr. Tom Lind, SVP/Director of Stores. Page 2 Fall Season End Edition ● February 2007 ● West Coast Service Center ● (562) 463-9333
  3. 3. Stock & Receiving News Auto Replenishment is a fabulous tool used Stock and Receiving –- by the WCSC to aid the Beverly Hills store to focus on sales without any need to reorder Exploring new business from Stock, the items just sold. opportunities In the future, WCSC will include more Fashion Island store merchandise to stock. The San Diego store will look into utilizing this service as their store continues to grow. In 2008, the Topanga Canyon store (Los Angeles Valley area) will open. This will open other business opportunities for the WCSC, particularly in Stock. Currently, Stock has been occupied with moving their location within the building in order to make room for Central Alteration’s physical expansion. Enabling this is the move of fixtures and no-cost items to a 2nd building recently leased by WCSC to make room for only live merchandise in the main building. Statistical Data Season-to-Date Stock and Receiving Orders Picked 7300 “offer and support Optimum Selling Units Shipped 255,542 services to every customer.” Current $2.9 Million Inventory Craig Reynolds presents the Star Award to Janet Fowler, Manager, for her contribution to the success of the CUSP Receiving News store grand opening in Century City team of dock men have been The Direct Receipt pilot project was instrumental in moving store fixtures, completed in six months for the supplies, and no-cost/no-retail Contemporary Division for regional stores. items to the new building, located Rose Haydel, receiving clerk, lead this just three miles from the WCSC. endeavor in order to test the viability of Everyone in the department is processing direct receipts from four feeling the crunch from RTVs, contemporary vendors, which was recently transfers, direct receipts, making ended in January. The result of the test Katie Botello and Thomas revealed little to no effect on sales. This is Escobedo, among the busiest and an example of how Neiman Marcus hard working team members along with Rose Haydel, Jose Robles, “explores new business opportunities,” one Cecilia Marujo and Manager Janet of our company values. Fowler. Alongside with this team is The Receiving dock has been extremely the Stock team who has been busy preparing for the construction project working diligently to move that will be completed in June of 2007. merchandise to prepare for the expansion. Thank you Lupe Doyle, Richard Velasco, dock master, with a Irene Coronado, and Rene Solano. Page 3 Fall Season End Edition ● February 2007 ● West Coast Service Center ● (562) 463-9333
  4. 4. LA Sends News A word from Craig Reynolds It is with regret that I announce the departure of Lisa Nakasone, Manager. For two and a half years she has managed to increase productivity for the department that consequently decreased the cost. She enjoyed working with her many store business partners and will surely miss everyone, including her department staff, who have all enjoyed working with her. We wish Lisa well in her new endeavor and thank her for being part of the team. Ken Day awards Lisa Nakasone for her “Bright Idea,” saving the company thousands In the absence of a manager, Elva of Dollars Gutierrez and Gloria Matheney take care of Sends and Customer service. We thank them for being such troopers! 12.1% increase in units produced Comparison Units Cost/ Unit/Hr Unit 22.7% increase in productivity Total Yr 70,561 $0.98 9.35 (Actual) 12.3% decrease in cost per unit Total Yr (Plan) 65,322 $1.15 7.71 Last Year 62,968 $1.12 7.62 (Actual) Performance Evaluation Program (PEP) Award for Highest Productivity: Eva Rodriguez – 154% rating for the 1st Quarter LA Sends completed the season with a whopping 12.1% increase in units produced with an increase in productivity of 22.7%. The powerful combination packed quite a punch that resulted in a reduction in the cost per unit charged to the stores. This is another WCSC success resonating to the regional stores; a win- win for all! The department associates continue to produce at a level above 100%, while maintaining the quality of the work. The average productivity rating for seasoned associates is between 120%-150%. Page 4 Fall Season End Edition ● February 2007 ● West Coast Service Center ● (562) 463-9333
  5. 5. Central Alterations News During the fall season, the regional stores fitted 45,584 garments, 47.6% of the total garments were processed through the WCSC. Store Garments Cost/Unit Units/Hour Actual Plan Actual Plan Beverly Hills 14,011 .52 .54 50.5 49.8 Fashion Island 8,392 .50 .54 54.3 50.3 San Francisco 15,585 .55 .60 53.2 52.0 San Diego 7,596 .48 .51 56.4 55.8 WCSC 21,707 .36 .32 59.9 63.9 Recently, we bid Charles Hubacka, manager of the San Francisco alterations, happy trails, as he road off in the sunset to bask in the glory of his retirement after 34 years with Neiman Marcus. In January, the Chicago and the New Jersey Service Centers have graciously reached out to rescue the WCSC from garment overload in order to maintain the integrity of customer promise dates. For that, the WCSC thanks them for your partnership! As the WCSC continues to grow and develop to Aynel Vechi, Pedro Guzman, & Dan Fabricant meet and exceed Neiman Marcus’ customers’ – Pedro’s retirement party expectations, a need for a remodel and expansion has come. February is the month when construction commences and Alterations thanks every staff and manager of the WCSC for accommodating this need and doing everything necessary to make the project as smooth as possible. The Alterations team is deeply grateful, without their help, the expansion will not be possible. The Alterations team also joins Human Resources in celebrating the recent success of Quality Assurance Partnership is the in auditing 57.99% of garments altered in the key to success workroom. This is a joint commitment to customer service excellence. Page 5 Fall Season End Edition ● February 2007 ● West Coast Service Center ● (562) 463-9333
  6. 6. Fur Services News The West Coast Fur Service Center (WCFSC) ended the season with combined sales of $190,656. Sales in fur services include repairs/restyles, cleaning, and storage. Welcome! Maria Mayorga, fur finisher, who is the newest addition to the WCFSC team. Joe Moreno and his team are gearing up for the busy spring restyle season. As a result, Joe has planned restyle clinics for all his stores. The spring plan will be aggressive, in order to make up for the sales from the fall season. With Joe and his very dedicated team, this plan will not be impossible to meet. WCFSC Team Joe Moreno, Manager Keny Ozuna, Coordinator Robert Fuentes, Fur Cleaner Vivian Martinez, Clerk George Sosa, Furrier Irma Munguia, Finisher Maria Mayorga, Finisher Keny Ozuna & Joe Moreno Page 6 Fall Season End Edition ● February 2007 ● West Coast Service Center ● (562) 463-9333

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Newsletter for Warehouse Associates and Store Partners - Internal Communications and Recognition

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