One key trend in the market is the increased popularity of ITSM among small and medium enterprises. SMEs have smaller budgets and often opt for public cloud services to meet their business requirements. The pay-per-use model makes the solution feasible for SMEs as they pay only for their usage. According to the report, one of the major drivers is the demand to automate routine processes in enterprises. Automating routine processes establishes clear baselines to measure the company's performance and evaluate whether customer requirements and business goals are met. It helps to standardize processes and hence cuts costs and saves time, thus driving the need to implement ITSM in enterprises. Buy a copy of report @ http://www.reportsnreports.com/Purchase.aspx?name=311406.

1. Global ITSM Market 2014-2018
Published: October 2014
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2. Global ITSM Market 2014-2018
One key trend in the market is the increased popularity of ITSM among small and
medium enterprises. SMEs have smaller budgets and often opt for public cloud
services to meet their business requirements. The pay-per-use model makes the
solution feasible for SMEs as they pay only for their usage.
According to the report, one of the major drivers is the demand to automate
routine processes in enterprises. Automating routine processes establishes clear
baselines to measure the company's performance and evaluate whether
customer requirements and business goals are met. It helps to standardize
processes and hence cuts costs and saves time, thus driving the need to
implement ITSM in enterprises.
Buy a copy of report @
http://www.reportsnreports.com/Purchase.aspx?name=311406.
Order this report by calling +1 888 391 5441 or Send an email to
sales@reportsandreports.com with your contact details and questions if any.
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3. Global ITSM Market 2014-2018
IT Service Management (ITSM) is a process that intends to align the delivery of quality IT
services according to the needs of the company by adopting and implementing tools and
solutions provided by a service provider through people, process, and technology. ITSM
focuses on the delivery of end-to-end services using the best practice models, rather than
managing each IT component separately. The ITSM market has undergone a
transformation in recent years. IT management solutions have become increasingly
sophisticated in their approach. Customer expectations have also grown more complex
and can no longer be fulfilled by the traditional IT management practices. Resolving
issues is no longer sufficient today and IT management tools must ensure that they can
provide improved customer experience at a reduced cost.
Analysts forecast the Global ITSM market to grow at a CAGR of 6.80 percent over the
period 2013-2018.
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4. Global ITSM Market 2014-2018
Covered in this Report
The Global ITSM market can be segmented into eight categories on the basis of its application:
Configuration Management, IT Service Desk, IT Asset Management, Application Performance
Management, Availability and Performance Management, Network Management, Job Scheduling,
and Database Management System. The report also discusses in detail the market growth prospects
for each of these segments and also segments the market based on its end-users. It gives a detailed
analysis of the market landscape and its growth prospects in the coming years.
Global IT Service Management (ITSM) Market 2014-2018, has been prepared based on an in-depth
market analysis with inputs from industry experts. The report covers in detail the key leading vendors
in the market and a quick understanding of other prominent vendors operating in this market. It also
gives an understanding of the market segmentation based on geography.
Key Regions
Americas
APAC
EMEA
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5. Global ITSM Market 2014-2018
Analyst recognizes the following companies as the key players in the Global IT Service
Management (ITSM) Market: BMC Software Inc., CA Technologies Inc., Hewlett-Packard
Co. (HP), International Business Machines Corp. (IBM) and Microsoft Corp.
Other Prominent Vendors in the market are: Absolute Software, Axios Systems, Cherwell
Software LLC, Citrix Systems Inc., Compuware Corp., EasyVista, EMC Infra, Epicor
Software, FrontRange Solutions, Fujitsu Ltd., helpLine GmbH, Hitachi Ltd., Hornbill,
LANDesk Software, ManageEngine, Microsoft Corp., NetScoutSystems Inc., Oracle Corp.,
SAManage, Serena Software, ServiceNow Inc., Sunrise Software, SunView Software Ltd.,
Symantec Corp., SysAid Technologies Ltd., TOPdesk, Vivantio, Vmware Inc. and Zendesk.
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Market Driver
Demand to Automate Routine Processes
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6. Global ITSM Market 2014-2018
Market Challenge
Lack of Transparency in SLAs
Market Trend
Increasing Popularity of ITSM among SMEs
Key Questions Answered in this Report
What will the market size be in 2018 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
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7. Global ITSM Market 2014-2018
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