1. IT Service Management On The Cloud
No downtime. Accessible 24/7. Issue
resolution is fast with easy access around
the clock
The service is hosted on the cloud and
accessible over the internet
Pay only for what you need. Reduce
overhead costs of installing and
maintaining infrastructure
Highly secure. The physical infrastructure is
hosted and managed within secure data
centers
www.bossdesk.io
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Benefits
Embarking on an ITIL journey takes a strategy and roadmap. BOSSDesk simplifies the process and makes it cost effective. BOSSDesk
integrated ITIL V3 solution offers the best value for your enterprise with IT Asset Management and IT Blueprinting.
Complete visibility and control over
any given contract from its inception
to its renewal.
Vendor Management
Software Management
Reduce the risk, cost and
complexity associated with software
assets and licensing
Deployment
Distribute, install, update and
uninstall software applications
remotely as well as automatically
Powerful, customizable dashboard
that offers real time visibility and
business intelligence
Dashboards
Track and manage contracts and
licenses. Attach relevant documents
and set alerts for contract expiration
Track and manage purchases and
assets by automating your purchase
workflow
Agentless and non intrusive
discovery tools provide immediate
and detailed inventory. Quick and
accurate IT inventories at any time
Contract Management
Purchase Management
Automatic Discovery
Asset Management
Track and manage assets across the
whole service lifecycle
BOSSDesk
BOSSDesk

2. 350 Research Ct, Norcross, GA 30092
Email : sales@boss-solutions.com
Call : 678.684.1223
www.bossdesk.io
Email2Ticket
Self Service Portal
Reporting
Scheduler
FeaturesBenefitsFeatures
Get access to standard reports or
easily customize them to suit your
needs
Easy to use, state of the art portal that
helps users manage incidents, service
requests and access vital info
Automatically send emails to users
and technicians related to ticket
activities
Schedule routine maintenance and
tasks to automatically create and
issue tickets
BOSSDesk - ITIL
Incident Management
Problem Management
Change Management
Release Management
SLA Management
Native Mobile Apps
Knowledge Base
Service Catalog
Identify, analyze, and correct issues to
prevent a future re-occurrence
Diagnose the root cause of
incidents and determine the
resolution
Understand and work to minimize
risks of changes to the IT
environment
Manage, plan, schedule and control
your software build through different
stages and environments
Create and manage SLAs. Optimize
performance by defining routing and
escalation rules
Mobile apps for iOS and android
help you take your service desk
with you wherever you go
Gather, analyze, store and share
knowledge and information
Store and report on information
relating to deliverables, prices,
contact points and processes