This document discusses the importance of listening skills in communication. It notes that while speaking and writing have long been emphasized, listening, watching and observing are also crucial to fully understand messages and connect with others on a deeper level. The document recommends preparing for conversations and focusing completely on the other person without distractions. Providing feedback at the end can help find conclusions. Developing active listening skills can foster real connections, prevent escalations, and create a dialogue where solutions flow freely.

1. Listening Skills
Developing that special sense…

3. Let’s talk…
• First, what do we understand about
communication?
• Communication is tricky nowadays due to our
very complex world.
– Never ever we have had a network to
communicate so fast and so accurate as we have
now.
– Still, never humans have complained more about
communication and some by-factors, like
loneliness and depression.
• What do we need to learn?

4. Why listening is important?
• During millennia the emphasis in
communication was on SPEAKING and
WRITING/READING.
• Due to that, we forgot about listening,
watching, observing...
• A small presentation looks for the new
meaning of communication…

5. The message and…
• As human beings, the message is not the
only thing we want to convey when we
talk.
• So, for listening, the same is truth: go
beyond the message.
• Understand. Love. Trust. Embrace the
other soul.
• How do we do that?

6. Steps for an Active Listening
1. Prepare yourself: environment, energy,
time, space.
– Remember: this time is assigned for that, so
no other appointment should clash with it.
2. During the conversation, listen to the
other person, interacting as much as
possible. Be present. Completely.
3. At the end of the conversation, exchange
feedback, look for conclusions.

7. By listening…
• You will get a real connection with the
other one, which will help you to find a
solution in relation to any situation.
• You will prevent normal conversations to
turn into crucial conversations or
dangerous conversations.
• You will create an environment of
DIALOGUE, instead of DISCUSSION,
enabling solutions to flow freely.