2. 5/5/2011 2 About Marcel Media Marcel Media is a full service, award-winning, interactive marketing agency specializing in Search Engine Marketing (SEM). We provide creative and customized marketing solutions such as Pay Per Click (PPC), Search Engine Optimization (SEO), Social Media, Interactive Facebook Applications, Conversion Optimization, Website Development and Web Analytics.@marcelmedia facebook.com/marcelmediawww.marcelmedia.com/blog 3 3
3. About Kelly Cutler Kelly Cutler is the CEO of Marcel Media, a Chicago-based, interactive, marketing firm specializing in Search Engine Marketing. Beginning her career in 1997 with companies including AOL and Classified Ventures, Kelly’s achievements include serving as the first woman president of the Chicago Entrepreneurs’ Organization, instructing at the University of Chicago and DePaul University, and speaking on industry topics across the country. 5/5/2011 3 @kfcutler /in/kellycutler
9. ALT Tags - Should be image specific keywords, filenames should be all lowercase, with hyphen delimiters
10. XML Site Map - Lays out the site architecture in an easy to process web document so all pages can be crawled and indexed by engines 7 Simple On Page SEO Tips 5/5/2011 8
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12. Keyword portion should be less than 65 characters and positioned with page-specific keywords (head terms)
13. Navigation -This should be top-level, and text-based HTML (don’t use flash, don’t place in footer)
14. Start a blog and syndicate content across the web
16. Benefits of Off Page SEO: Link Building What is a “link”? On page HTML element that allows the user to navigate to another page on the internet Why are links important? All links are important to SEO . The most important types of links for SEO are "backlinks“ or "inlinks". What are backlinks? Backlinksare from pages on an external site that link back to your site. 5/5/2011 10
19. Google’s “Spring Cleaning” In the beginning of March 2011, Google made changes to their algorithm, which affected websites and their search engine rankings. The update was part of ongoing effort to move better quality content to the top of Google’s search results page (SERPs). This update is designed to reduce high ranking, low quality articles, web pages and websites. 5/5/2011 13
20. Overstock provided incentives for colleges and universities to link to Overstock pages from their .edu sites .edu sites hold very high authority (next to .gov sites) In exchange for links the students and faculty received discounts on the shopping site Google perceived this as a black hat SEO practice After the Panda algorithm update, Overstock disappeared for searches they used to rank highly for, such as vacuum cleaners Case Study: How Overstock Upset Google 5/5/2011 14
39. You now receive notifications upon log in Facebook 5/5/2011 21
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41. Frito Lay’s Facebook Success 5/5/2011 23 Frito-Lay set the Guinness World Record for FacebookPage “Likes” within a 24-hour period. Frito-Lay’s final tally was 1,571,161 “Likes” April 12, 2011. Frito-Lay ran a few promotions at once, including a replica of the company’s Flavor Kitchen in New York City’s Times Square and live demonstrations on its Facebook Page. The company also tied in with Zynga’sFarmVilleand let players harvest sponsored in- game crops to earn virtual goods. Frito-Lay gave away a coupon for a free bag of chips to the first 24,000 consumers who “Liked” the Page and registered for the prize. (Source: Mashable.com)
47. STATS: 17% of US online consumers have created a Twitter account. IDEA: create a Twitter account dedicated to customer service Twitter Tip Sheet 5/5/2011 25
48. During the historic snowstorm of 2011, social media outlets were buzzing with news and updates about the weather. Rayovacand Circle PR quickly created a campaign that capitalized on the fact that millions of Americans would be home — and online. The central feature was a virtual snowball fight that had more than 1,000 consumers changing their profile picture to a Rayovac-branded widget. Brand also hosted a two-hour virtual snow day tweet-up, where followers could tweet about the weather in their area, their favorite snow day activities, and answer fun storm-prep and weather-related trivia for a chance to win great prizes. RESULTS Campaign generated 1,188 click-throughs to download the profile picture widget #rayovacmade its first-ever appearance as a top-ten trending topic worldwide Brand saw a 30% increase in followers on Twitter. Rayovac: Rapid-Response Twitter Campaign 5/5/2011 26
54. LinkedIn Polls App allows you to easily find answers to your business and market research questions.5/5/2011 28
55. How to Get Started Using Social Media for Business 5/5/2011 29 Policy Strategy Execution Monitoring
56. Considerations for a Social Media Policy Forbidden Content: Identify off-limit subjects and the process for handling those subjects Define the Rules of Engagement: Clearly communicate your organization’s comment policy Trust: Employees should be trusted to communicate and develop relationships with customers Training: Provide complete training about how to blog, and review legal issues with employees Transparency: Full disclosure is imperative. Always call out commercial or personal connections. Require employees to identify their relationship with the company. 5/5/2011 30
57. Considerations for a Social Media Policy Avoid Legal Jargon: Write the policy in terms your employees can understand Define What Social Media Means to Your Business: Define exactly what sites/tools/etc fall under the ‘social media’ umbrella for the purposes of your policy Make Sure Employees Understand the Chain of Command: If different groups/departments should handle responses based on content then clearly spell that out Create Addendums for Stand Alone Sites: Your corporate blogging policy will differ from your Facebook policy 5/5/2011 31
58. The Strategy: Getting Started LISTEN FIRST Suggestions: Transform the content in your company newsletter into an internal blog and give all employees the ability to contribute. Let employees vote on the best ideas suggested by other team members to brainstorm creative campaigns and workshop implementation and execution. Resolve to respond to customer service issues within three hours via social media. Create a Twitter handle and hashtag dedicated solely to customer service issues. 5/5/2011 32
60. Social Media Tool Kit Social Mention (free): Allows you to set up email alerts and real time mentions of your brand on social media Trackur(free – nominal fees): Trackur is a buzz monitoring tool that is ideal for small businesses and bloggers who are on a limited budget Klout(free): Determines the level of influence your brand has in the social media marketplace Cinch: This simple tool can record audio, either via the web or phone so you can share audio messages with your followers 5/5/2011 34
61. Social Media Tool Kit Continued PostRank– Tracks engagement and provides insight into what topics get the most engagement on a particular blog post HootSuite: Allows you to have multiple contributors to your social profiles without sharing passwords. Assign messages for follow-up and track responses, and monitor and post to multiple social networks TweetDeck: Customization options for columns, groups, saved searches and automatic updates. See what people are saying about you and tweet, sharing photos, videos or links directly from TweetDeck Ping.FM: Simple, free, web based app that allows you to post to multiple sites at once 5/5/2011 35
64. Cisco Router Product Launch Cisco, who has been involved with social media since 2008, launched a new router in the summer of 2010 using only social media. The results surprised even the social media enthusiasts. This project shaved six figures off its launch expenses and set a new precedent for future product launches. “It was classified as one of the top five launches in company history,” said LaSandra Brill, senior manager, global social media. 5/5/2011 38
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66. Nearly three times as many press articles as with traditional outreach methods
67. More than 1,000 blog posts and 40 million online impressions
69. One-sixth the cost of a traditional launch5/5/2011 39 Source: Socialmediaexaminer.com
70. Cisco’s Preferred Social Media Platforms YouTube –Cisco’s “Future of Shopping” is up to 3.3 million views. The company used video to educate customers and the media about the ASR Mobile – A video datasheet engaged engineers on their mobile devices Facebook – Hardcore network engineers could connect on the Cisco Support Group for Uber User Internet Addicts Social Media Widget – Cisco assembled videos, collateral and images in a widget format and embedded it into “social media” news releases and launch pages Cisco blogs – Videos and other content engaged bloggers and customers, encouraging viral pickup Online forum – Cisco seeded its Networking Professionals Technology Community Forum with launch-related discussion topics and gave customers an “Ask the Expert” function 5/5/2011 40
71. Kelly Cutler kelly@marcelmedia.com LinkedIn.com/kellycutler Twitter.com/kfcutler CONFIDENTIAL. All material and information herein is not to be reproduced, disseminated, or used in any other way without express consent of Marcel Media. 41 5/5/2011