IT & Organisational KnowledgeManagement      Asia Pacific Economic Cooperation (APEC) IT/HRD Seminar 2005                 ...
Overview       Organisational concerns       Value in modern organisations       From Data to Value       Knowledge Manage...
Organisational Concerns Today           Globalisation & Open Markets           Rapid, discontinuous Technology Change     ...
Organisational Survival       Organisational Survival & Growth            Building/maintaining Market Share            C...
Historical perspective of VALUE    Value over the Ages           Hunter-Gatherer – Speed & Strength           Agricultural...
Information & Knowledge constitute VALUE  Information & Knowledge are the key to  organisational strength and indeed, its ...
What value data?      A    collection    of   data is not information      A    collection    of   information is not know...
From Data to Valuecontext independence                          Value $$$                                                 ...
Knowledge Management – A definition  "Knowledge Management refers to the critical issues of organizational  adaptation, su...
What is Organisational Knowledge?    Organisational Knowledge Sources:           Policies & Processes           Transactio...
Information & Knowledge ‘management’?    Policies & Processes           Policy Documents; Operating Manuals              ...
Information & Knowledge ‘management’?    Transactional Data           Accounting Systems; Data Warehouses                ...
Information & Knowledge ‘management’?    Market & Customer Knowledge           Sales Records; Salespeople’s personal knowl...
Information & Knowledge ‘management’?  Human Skills & Knowledge (Intellectual Capital)         Employees’ internalised kno...
Organisational Knowledge Requirements       Strategic Management           Analysis & Long-Term Planning            Requi...
Power of Information & Knowledge    Knowledge is Power (?)           The mere possession of knowledge is of no           p...
IT & Automation = Knowledge Management ?       Merely investing in IT and Systems does not      bring about successful org...
IT & Automation = Knowledge Management ?        What is usually available is Infrastructure             The nuts and bolts...
Islands of Information            Sales                                  Research                          Marketing      ...
IT & Organisational Activity                       People and Tasks                       Infostructure                   ...
Knowledge Access & e-learning    A definition of e-learning:"The use of technologies to create, distribute and  deliver va...
Knowledge Management & e-learning work together    Knowledge Management is about creating,    capturing, collecting, stori...
Its about people!       Organisational policy & will       Leveraging knowledge by empowerment       Positive attitude to ...
Its not about Technology!Manimohan 2005                            Slide 24 (of 25)
Thank you for your attention                      Q&A                       mani@apiit.edu.myManimohan 2005               ...
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IT & Organisational Knowledge Management

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IT & Organisational Knowledge Management

  1. 1. IT & Organisational KnowledgeManagement Asia Pacific Economic Cooperation (APEC) IT/HRD Seminar 2005 Organised by NTT MSC Sdn Bhd Manimohan, Manager, Academic Quality Asia Pacific University College of Technology & Innovation (formerly APIIT) email address: mani@apiit.edu.my
  2. 2. Overview Organisational concerns Value in modern organisations From Data to Value Knowledge Management Organisational Knowledge Information & Knowledge Management IT, Automation & Knowledge Management Infrastructure & Infostructure Knowledge Management & e-learningManimohan 2005 Slide 2 (of 25)
  3. 3. Organisational Concerns Today Globalisation & Open Markets Rapid, discontinuous Technology Change Little Brand Loyalty New marketing & distribution modelsManimohan 2005 Slide 3 (of 25)
  4. 4. Organisational Survival Organisational Survival & Growth  Building/maintaining Market Share  Coping with shrinking Margins  Product/Service Differentiation  Pressure to reduce Time to Market  Need for Flexibility & AgilityManimohan 2005 Slide 4 (of 25)
  5. 5. Historical perspective of VALUE Value over the Ages Hunter-Gatherer – Speed & Strength Agricultural Age – Land & Water Industrial Age – Labour & Automation Information Age – Data & Analysis Knowledge Age – Synthesis & CreationManimohan 2005 Slide 5 (of 25)
  6. 6. Information & Knowledge constitute VALUE Information & Knowledge are the key to organisational strength and indeed, its very survival today A primary concern of today therefore is: How can an organisation locate, create, collect, organise, store, analyse, enhance, increase and leverage knowledge?Manimohan 2005 Slide 6 (of 25)
  7. 7. What value data? A collection of data is not information A collection of information is not knowledge A collection of knowledge is not wisdom A collection of wisdom is not truth Fleming, Neil. Coping with a Revolution: Will the Internet Change Learning?, Lincoln University, Canterbury, New ZealandManimohan 2005 Slide 7 (of 25)
  8. 8. From Data to Valuecontext independence Value $$$ wisdom understanding principles knowledge understanding patterns information understanding relations data understanding From: Gene Bellinger (2004) Hence the interest in “Knowledge Management” Manimohan 2005 Slide 8 (of 25)
  9. 9. Knowledge Management – A definition "Knowledge Management refers to the critical issues of organizational adaptation, survival and competence against discontinuous environmental change. Essentially it embodies organizational processes that seek synergistic combination of data and information processing capacity of information technologies, and the creative and innovative capacity of human beings.“ Definition proposed by Dr. Yogesh Malhotra, the founding chairman and chief knowledge architect of the New York based research and advisory firm BRINT Institute, LLC (http://www.brint.com/press).Manimohan 2005 Slide 9 (of 25)
  10. 10. What is Organisational Knowledge? Organisational Knowledge Sources: Policies & Processes Transactional Data Market & Customer Knowledge Human Skills & KnowledgeManimohan 2005 Slide 10 (of 25)
  11. 11. Information & Knowledge ‘management’? Policies & Processes Policy Documents; Operating Manuals  Often created without user participation - compliance  Most often manually maintained  Control and Maintenance Issues  Access is always a problem for people who need it mostManimohan 2005 Slide 11 (of 25)
  12. 12. Information & Knowledge ‘management’? Transactional Data Accounting Systems; Data Warehouses  Mostly automated today  Not always consolidated  Often in different systems & formats  Consolidation & Analysis difficult  Data Warehousing & Mining expensive & time consuming  Analysis, if available is historical and exclusive to fewManimohan 2005 Slide 12 (of 25)
  13. 13. Information & Knowledge ‘management’? Market & Customer Knowledge Sales Records; Salespeople’s personal knowledge  Probably automated today  Consolidation & Trend Analysis may be available  Data Warehousing & Mining expensive & time consuming  Analysis, if available is historical and exclusive to fewManimohan 2005 Slide 13 (of 25)
  14. 14. Information & Knowledge ‘management’? Human Skills & Knowledge (Intellectual Capital) Employees’ internalised knowledge & skills  Most often not recorded in any formal manner  Training is just repeated for new employees  Exceptions/modifications/improvements not captured  Access across organisation is virtually non-existent  Tendency to ‘walk out of the door’Manimohan 2005 Slide 14 (of 25)
  15. 15. Organisational Knowledge Requirements Strategic Management Analysis & Long-Term Planning  Requires Strategic Knowledge & Wisdom Tactical Management Short-term planning & execution  Requires Information & Knowledge Operational Activities Day to Day execution  Requires Skills & Data at handManimohan 2005 Slide 15 (of 25)
  16. 16. Power of Information & Knowledge Knowledge is Power (?) The mere possession of knowledge is of no practical use Knowledge is Power only to the extent that it can be accessed and applied to a specific problem or situation Knowledge is of maximum use when it can be leveraged and brought to bear effectively for organisational purposesManimohan 2005 Slide 16 (of 25)
  17. 17. IT & Automation = Knowledge Management ? Merely investing in IT and Systems does not bring about successful organisational affects Fundamental understanding of the organisation’s people and their needs is paramount Integrated means of accessing knowledge for working, communication, coordination & collaborationManimohan 2005 Slide 17 (of 25)
  18. 18. IT & Automation = Knowledge Management ? What is usually available is Infrastructure The nuts and bolts – HW; SW; Systems; Networks What is not considered is Infostructure Who needs to know what, when , where and how?Manimohan 2005 Slide 18 (of 25)
  19. 19. Islands of Information Sales Research Marketing ? Design & Engineering Finance General Management Manufacturing Information & Knowledge Management InfostructureManimohan 2005 Slide 19 (of 25)
  20. 20. IT & Organisational Activity People and Tasks Infostructure Communication Analysis Access &Databases & Collaboration Tools ‘e-learning’ Tools Infrastructure Operating Network & Hardware Applications Systems CommunicationsManimohan 2005 Slide 20 (of 25)
  21. 21. Knowledge Access & e-learning A definition of e-learning:"The use of technologies to create, distribute and deliver valuable data, information, learning and knowledge to improve on-the-job and organisational performance and individual development.“ - Lance DublinManimohan 2005 Slide 21 (of 25)
  22. 22. Knowledge Management & e-learning work together Knowledge Management is about creating, capturing, collecting, storing, and making accessible organisational data, information, knowledge e-Learning is about creating both formal and informal learning solutions Providing learning:  just-in-time  on-demand  bite-sized piecesManimohan 2005 Slide 22 (of 25)
  23. 23. Its about people! Organisational policy & will Leveraging knowledge by empowerment Positive attitude to capturing, organising and making accessible organisational knowledge Culture of capturing & sharing Innovation & flexibility for usersManimohan 2005 Slide 23 (of 25)
  24. 24. Its not about Technology!Manimohan 2005 Slide 24 (of 25)
  25. 25. Thank you for your attention Q&A mani@apiit.edu.myManimohan 2005 Slide 25 (of 25)

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