Magnific Training is an online training institute that provides work-based training and certifications in SAP CRM and ECC according to students' needs. It offers both online and in-person classroom training programs that cover topics like account, product, and organization management in CRM, as well as marketing, sales, service, and customer interaction center modules. Magnific Training aims to provide quality training to students worldwide and also offers 24/7 technical support and job placement assistance.

1. Online | classroom| Corporate
Training | certifications | placements| support
Magnific training
India +91-9052666559
USA : +1-678-693-3475
Info@magnifictraining.com
www.magnifictraining.com

2.  Magnific technology is a leading training institute in the online world
 We provide work based training, according to your specific educational
and technical needs
 We have one excellent centre fully operational training
 We provide 24/7 access server to help our trainees practice exercises
 Magnific name : SAP CRM 24*7 technical support
 Faculty : real time experience
 Magnific trainings : it is a brand and providing quality online and offline
trainings to students in world wide
 We are providing best online training for SAP CRM
 We offer investment options to our students, if necessary

3. Base Customization/Master Data (SAP CRM7.0 & SAP
ECC 6.0):-
 Overview of CRM Server Technology
 Account Management (Business Partner master)
 Product master
 Organization management
 Territory management
 Transactions processing
 Items Categories
 Activity management
 Partner processing

4. Course Content for SAP CRM Online Training and
Class room Training:-
 Solution Overview(Introduction)
 Getting to know mySAP CRM
 mySAP CRM - The complete solution
 CRM architecture & Component integration
 Key capabilities of mySAP CRM
 Channels of interaction
 Careers @ mySAP CRM 2007

5. CRM 7.0 Web UI Configuration:-
 Interface Overview
 IC Business Role
 Navigation bar Profile
 Logical Links
 Layout Profile
 Technical Profile
 Component Workbench

6. Marketing:-
 Introduction
 Marketing planning & Campaign management
 Marketing Calendar
 Marketing Analytics
 Segmentation of business partners
 Segment builder tool
 Personalized mail forms
 External list management
 Product Proposal
 Lead Management

7. Service:-
 Overview of CRM Service
 Installed Base Management and Individual
Objects
 Service Agreements and Service Contracts
 Service Plans
 Service Order Management
 Product Service Letters
 Complaints and Returns Management
 Warranty
 Case Management

8. Sales:-
 The Sales cycle
 Opportunity Management
 Copying control
 Process in Quotation and Order Management
 Quotation Management
 Order Management
 Special Functions in Quotation and Order Management
 Visit Planning
 Contract Management
 Status Management
 Transactions processing
 Partner processing

9. Customer Interaction Center (Web Client):-
 Interaction center overview
 Framework and components
 IC Web functions
 Communication Architecture
 Creating IC Business Role
 Configuring profiles of IC Business Role
 Account Identification Profile
 Agent Inbox settings
 Alert Modeling
 Scripting
 Category Modeler

10. E-commerce (Internet Sales):-
 Introduction
 B2B and B2c scenarios
 Product catalog
 Product proposals
 Top n products
 Cross selling
 Up selling
 Down selling

11. Mobile Sales:-
 Introduction
 Architecture and setup
 Administration console
 Client console
 Mobile application studio
 Mobile repository server
 Middleware

12. CRM Middleware Overview:-
 Concepts of Middleware
 Administration Console
 Adapter Objects
 Initial Load, Delta Load
 BDocs and types of BDocs
 BDoc Modeler
 Data exchange between R/3 backend
 Monitoring and Error handling

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