1. CONTACT US:
USA:+1-6786933994,+1-6786933475
INDIA:+91-9052666559,040-69990056
Mail:info@magnifictraining.com

2. CRM Course Content
CRM 7.0 Overview
 SAP CRM - The complete solution
 CRM architecture & Component integration
 SAP CRM 7.0 CAREER
 SAP SD and CRM Integration

3. Master Data
 Organizational Mgmt in SAP CRM
 Territory Mangement
 Business Partners
 Products
 Product Catlogs
 Installed Base Mangement

4. Basic Functions
 Transactions
 Date Management
 Text Management
 Pricing
 Billing
 Free Goods
 Product Configuration

5. CRM Sales (Sales Force Automation…SFA)
 account Planiing
 Activity management
 Oppurtunity Management
 Pipeline Performance Management
 Quotation and order Management
 Outline ageements in CRM Sales

6. CRM Service
 Solution Overview of Service
 Service Contract Management
 Warranty Management
 Product Service Letters
 Service Orders and Quotation
 Web Requests
 Complaints and Returns

7. CRM Interaction Center
 IC in Marketing
 IC in Sales
 IC in Service

8. CRM Field(Mobile)
CRM Webchannel
 CRM Webchannel B2B
 CRM Webchannle B2C
 Internet customer Self Service(ICSS)

9. Scenarios in CRM
Marketing Scenarios
 Campaign Management
 Segmentation
 Sales Scenarios
 Lead to Cash

10. Service Scenarios
 Service Order Management
CRM General
 ACE
 Email
 Work List
 Template Designer
 Survey Tool

11. CRM Technical Topics
 Software Agent Framework
 Easy Enhancement Workbench
 Rule Builder, Rule Modeler

12. CRM Project management
 Solution Manager
 Project Management In CRM

13. Should you require any further
information please do not hesitate to
contact us
 http://www.oraclecourseonline.com
 -oracle apps technical training
contact us:
 info@magnifictraining.com or +919052666559
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 Bangalore
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