Introduction to Zanibal and overview of our financial services solutions.

1. ZanibalOne Integrated Business Platform For Financial Services

2. Agenda Our company FSI Challenges & Opportunities Our Services & Solutions Capital Market Back Office Customer Service Sales Force Automation Document Management Data Management & Business Consulting Delivery Approach Case Study & Demo

3. About Zanibal Started with a mission to deliver cost effective and flexible on-demand solutions Headquartered in San Jose, California Started operations in Lagos – Jan 2008 Large and growing base in FSIs Award winning solutions. Technology Marketing Corporation's Best Software Service "Keep an Eye On" The CPA Technology Advisor

4. Zanibal - Some Customer Quotes “The ability to leverage the insight and understanding of every customer's value at all service points has enabled us to deliver outstanding business performance at unprecedented low costs” –HarunaJalo-Waziri (CEO) UBA Stockbrokers Ltd “Our improved visibility to business performance and better customer and sales management enabled by Zanibal continues to help our bank outperform its expectations.” - Edson Sossai (VP Sales) Banco Itau Europa International “The web services integration b/w our home grown systems and Zanibal is so seamless and flexible that we can now deliver new business capabilities in 20% of the time it used to take us” – Roland De’Veries (CTO) InterraNet Group

5. Unified SOA PlatformTo Run A Business Zanibal: 3 Core Capabilities

6. Reusable Platform for Multiple Solutions Collaborative Customer Engagement Compliance Global Knowledge Base ERP/CRM Solutions Process Optimization eDiscovery Financial Market Solutions Enterprise Collaboration

7. Unified SOA PlatformTo Run A Business Tailor & Extend To Leverage Competitive Differentiators Zanibal: 3 Core Capabilities

8. Customization Web Services AppBuilder Easily Extend & Customize Zanibal Web Services SOAP, standards-based web service APIs extend system of record – Zanibal – to subordinate systems Zanibal CustomizationPersonalization, configuration, and vertical tailoring all within Zanibal Zanibal AppBuilderAllows for entirely new applications to be built within Zanibal including custom database tables, forms, process validation, and tabs Sales Marketing Service Zanibal Workflow

9. STP & Streamlined Business Processes Unified SOA PlatformTo Run A Business Tailor & Extend To Leverage Competitive Differentiators Zanibal: 3 Core Capabilities

10. Knowledge Base Tracking Web Store Orders Support Content MarketingCRM SALES MARKETING Back Office Processes SUPPORT BANKING INSURANCE CAPITAL MARKETS Zanibal Streamlined & Integrated Processes

11. Zanibal Professional Services Industry Best Practices Vertical domain expertise Streamlined process mapping and consulting Six-Stage Implementation Methodology From initial consulting, to data conversion to tailored end-user training “Train the Trainer” approach Self sufficient post implementation

12. Summary One complete front & back office system to deliver a single, real-time view of your transactions, customer and sales processes across all departments and all locations Applications designed for all businesses sizes Delivered as a hosted service or deployed on client’s site Designed for lowest cost of ownership and enterprise class scalability and performance. Easily extend functionality Via Built In Customization APIs & Web Services World class business consulting services Best practices implementation methodology

13. FSI Business Challenges & Opportunities

14. Our FSI Mantra “Help financial service institutions increase their revenue, streamline costs and drive organic growth through reengineering of their organizations and implementation of ourfront & back office management solutions”

15. Key Challenges for FSIs Lack of Support for Customer Activities Poor Sales Force Automation The tracking of sales activities and associated revenue pipeline is very rudimentary and there is poor visibility into the real time performance of the sales force. A lot of the activities required to supportcustomer business functions are manual. Most customer requests and cases cannot be initiated using self service web forms. Customer information from all channels is not integrated into a single view. Poor Analytical Capabilities Poor Document & Process Integration Disintegrated systems and platforms resulting in fragmented views of the customer, service issues and an inability to properly align the customers lifecycle with products at the right channels Most of the processes are manually tracked with no ability to monitor the real time execution of customer requests. KYC, AML and other regulatory compliance challenges due to poor document management capabilities.

17. Core functions in the business units must be reengineered and automated with technology to be at least on par with best practice benchmarks.

18. Organizational design must reflect consolidated back office functions Consolidation & Organizational Redesign - > Shared Services Back Office Processes Customer Service Custody, Clearing & Settlement Trading & Funds Management Sales, Marketing & Research Transaction Management Finance (accounting, financial planning, reporting, forecasting) Human Resources (Benefits, compensation, recruitment, payroll, HRIS, etc.) Legal & Other Services Information Technology

19. A Capital Market Platform A shared service for: Retail Banking Capital Markets & Merchant Banking Wealth Management Brokerage (Equity, Insurance etc) Registrar Services Asset Management Custody & Trustees Pensions

20. Key Platform Capabilities A front-to-back technology platform to support: client interaction (Web Enabled) aggressive growth plans (Scalable) process reengineering (Single Data Model) lead generation (CRM functionality) client agreements (Document Management) transaction lifecycle (Workflow Tools) asset servicing (Interface to Ledgers) teamwork (User Groups) delivering strong technology ROI

22. Reputational risk reduction

23. Friction cost avoidance

24. Supporting aggressive growth plans

26. CRM tools

27. Query management

28. e-Commerce portal

29. New business take-on

30. Lead generation

32. Streamlined paper handling

34. Dashboard-Centric Management Key Performance Indicators (KPI) & Comparatives Trend Analysis Point & click content Drag & drop layout Dashboards as a Workspace AJAX Productivity Role-Based Dashboards for Executives, Managers and line of business personnel

35. Key CRM & SFA Benefits Operational Excellence Responsive and accurate delivery of customer requests across all channels Analytical Insight Analyze, predict and drive customer behavior Identify the right time to make the right offer to the right market Process Optimization Improve visibility and performance across all involved business processes Know More Sell More

37. Request Tracking

38. View Order History

39. Manage Support Interactions

40. View Quotes

41. Repeat Orders

43. Solution Architecture Enterprise Service Bus (Real time Integration) CRM SFA DM TOMS AWM CUST SRM BNK LEG App DB App DB App DB App DB App DB App DB App DB App DB App DB Extract, Transform & Load (ETL) Legend CRM – Customer Relationship Mgmt. SFA – Sales Force Automation DM – Document Management TOMS – Trade Order Management System AWM – Asset & Wealth Management CUST – Custody Systems SRM – Share Registration & Management BNK– Core Banking Application LEG – Legacy Systems Operational Data Warehouse (ODS) Data Mining & Enterprise Reporting

44. Data Warehousing Consolidate information on customers from all systems Bio, Household, Address, Valuation data Normalize data and uniquely identify customers across the various systems Store all customer transactions Trades, Position, Deposits, Withdrawals etc. Store asset valuation history across all systems and asset classes Equity, Bonds, Currency Building block for analytics & research Consolidated Analysis & Reporting Customer relationship/account valuation & segmentation Customer Lifecycle & Product Analysis Cross-sell & Up-sell Management Marketing design Segmentation & Lead Identification Compliance Reporting

45. Multi-Tier Scalability

46. Delivery Approach

48. BI Analytics

50. Research

51. Customer Service

55. Conduct comparative assessment of current offerings position to the other players’ in the market

56. Identify current strengths and weakness in terms of key business processes, organization, skills, management and technology

57. Define team member, finalize roles and responsibilities

58. Define and agree on work plan

59. Agree on communication, reporting and escalation procedures

60. Prepare analysis templates and materials

61. Determine information required

62. Formalize the scope of the project, identifying what’s in and what’s out of scope

63. Clear identification of project objective and milestones

64. Assess the Nigerian/ regional industry to examine the long-term growth prospects, the range of products/services offered, barriers to entry/exit and competitors’ positioning

65. Identify competitors’ core competency in the respective products/services

66. Identify the opportunities and threats posed to business

67. Formulate a set of high-level strategic initiatives

69. Market landscape of securities businesses in Nigeria

70. SWOT analysis of current capabilities

72. Analyze industry trends

73. Compare existing environment to new requirements

74. Understand the extent of the transformation program required based on the gap

75. Highlight areas where target state can be achieved through transformation program

76. Define a set of objective parameters (e.g. ROI)

77. Build a business case by reviewing the current state and using a set of transformation principles to help achieve the future state

78. Define the high level target business service model, products/services, operating model, organization model, technical and application architecture

79. Derive the required core competence in key business processes, organization, skills, management and technology

81. Business plan outlining the core business services and value proposition, functional and technical architecture, strategic investment, sale and marketing plans

82. Operations and technology blueprint

83. Target core competency matrix of investment banking business

84. Report of critical gaps in market and services

86. Prioritize the tasks and map them onto a timescales

87. Identify key milestones and dependencies amongst the different work streams

88. Highlight any potential issues and foreseeable obstacles

91. Developed with PHP

92. Online Banking

93. Document Management

94. CRM Tools

95. Lead capture

96. Case management

97. Workflows

98. Real-time integration

99. Banking Application

100. Portal & Zanibal

101. Reporting Engine

103. Research

104. Real time feeds

105. Trade simulation

106. Online Trading

107. Document Management

108. CRM Tools

109. Lead capture

110. Case management

111. Workflows

112. Real-time integration

113. TOMS

114. Portal & Zanibal

115. Reporting Engine

117. Demo - Sales & Marketing Highlights Leads can be generated on the corporate sites and captured directly into Zanibal for analysis and marketing programs Advanced reporting/segmentation of leads and customers for marketing purposes. Combined with product/account data from the ODS for cross sell & up sell analysis. All marketing plans can be attached to the clients record for use by sales or service reps Marketing campaigns can be designed, targets identified and attached and performance measured within the platform

118. Paper documents can be captured directly into electronic workflows using workflow enabled MFC scanners. Key meta data such as customer numbers, notes etc are captured at scan time. Batch numbers used for retrieval from the offsite location is also captured Generated PDF files automatically attached to the relevant Zanibal document. Electronic documents in any format can be uploaded and archived into customer records Documents used in resolving complaints or other transaction types in Zanibal can also be archived. Demo – Documents & Records Management

119. Thank You