Siebel Product Menu Menu
Product Stack Siebel  eBusiness Products Siebel Industry Solutions Siebel  Tools Siebel System Software Siebel  Marketing ...
Siebel Front Office Siebel Web-based Architecture <ul><ul><li>Siebel Enterprise   Applications </li></ul></ul><ul><ul><li>...
Product Stack Siebel  eBusiness Products Siebel Industry Solutions Siebel  Tools Siebel  Marketing Enterprise Siebel Field...
Siebel System Software (Required) <ul><li>Siebel Administration Manager </li></ul><ul><li>Siebel Marketing Manager </li></...
Siebel System Software (Required) <ul><li>Siebel Administration Manager </li></ul><ul><ul><li>Siebel Administration Manage...
Siebel System Software (Required) <ul><li>Siebel Marketing Manager </li></ul><ul><ul><li>Siebel Marketing Manager defines ...
Siebel System Software (Required) <ul><li>Enterprise Integration Manager (EIM) </li></ul><ul><ul><li>Siebel Enterprise Int...
Siebel System Software (Required) <ul><li>Remote Server </li></ul><ul><ul><li>The server component of Siebel Remote manage...
Siebel System Software (Required) <ul><li>Server Manager </li></ul><ul><ul><li>Siebel Server Manager provides both a graph...
Siebel System Software (Required) <ul><li>Replication Manager </li></ul><ul><ul><li>Siebel Replication Manager allows orga...
Siebel Sales Enterprise -  Base Product <ul><li>Opportunity Management </li></ul><ul><li>Account Management </li></ul><ul>...
Siebel Sales Enterprise -  Options Menu
Siebel Service Enterprise -  Base Product <ul><li>Service Request Management </li></ul><ul><li>Account Management </li></u...
Siebel Service Enterprise -  Options Menu
Siebel Field Service -  Base Product <ul><li>Service Request Management </li></ul><ul><li>Account Management  </li></ul><u...
Siebel Field Service -  Options Menu
Siebel Call Center -  Base Product <ul><li>Opportunity Management </li></ul><ul><li>Service Request Management </li></ul><...
Siebel Marketing Enterprise -  Base Product <ul><li>The application extracts key customer information from Siebel Sales En...
Siebel Marketing Enterprise -  Options Menu
Recommended  Bundles Menu Menu
Siebel Recommended Solutions <ul><li>Telesales / </li></ul><ul><li>Telemarketing   </li></ul>Menu
Siebel Recommended Solutions <ul><li>Customer  </li></ul><ul><li>Service </li></ul>Menu
Siebel Recommended Solutions <ul><li>Field </li></ul><ul><li>Service </li></ul>Menu
Siebel Recommended Solutions <ul><li>Field  Sales </li></ul>Menu
Siebel Recommended Solutions <ul><li>Marketing </li></ul><ul><li>Enterprise </li></ul>Menu
Siebel Recommended Solutions <ul><li>Blended  </li></ul><ul><li>Call Centers </li></ul>Menu
Siebel a-la-carte Selections Menu
Siebel a-la-carte Selections Menu
eBusiness Applications Menu
Siebel eBusiness Solutions <ul><li>e Sales </li></ul><ul><ul><li>e Shopping Basket </li></ul></ul><ul><ul><li>e Orders </l...
Siebel eBusiness Solutions <ul><li>e Service </li></ul><ul><li>e Marketing </li></ul><ul><ul><li>Siebel  e Mail Campaigns ...
Siebel  e Business Applications Menu
General Product  Descriptions Menu
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Siebel Product Menu

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La Evolución del CRM Siebel, que tiempos aquellos.

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Siebel Product Menu

  1. 1. Siebel Product Menu Menu
  2. 2. Product Stack Siebel eBusiness Products Siebel Industry Solutions Siebel Tools Siebel System Software Siebel Marketing Enterprise Siebel Field Service Siebel Service Enterprise Siebel Sales Enterprise Siebel Call Center
  3. 3. Siebel Front Office Siebel Web-based Architecture <ul><ul><li>Siebel Enterprise Applications </li></ul></ul><ul><ul><li>Siebel Sales Enterprise </li></ul></ul><ul><ul><li>Siebel Marketing Enterprise </li></ul></ul><ul><ul><li>Siebel Service Enterprise </li></ul></ul><ul><ul><li>Siebel Call Center </li></ul></ul><ul><ul><li>Siebel Field Service </li></ul></ul><ul><ul><li>Siebel Product Configurator </li></ul></ul><ul><ul><li>Siebel Finance </li></ul></ul><ul><ul><li>Siebel Insurance </li></ul></ul><ul><ul><li>Siebel Communications </li></ul></ul><ul><ul><li>Siebel e Business </li></ul></ul><ul><ul><li>Siebel e Sales </li></ul></ul><ul><ul><li>Siebel e Marketing </li></ul></ul><ul><ul><li>Siebel e Service </li></ul></ul><ul><ul><li>Siebel e Channel </li></ul></ul><ul><ul><li>Siebel InterActive </li></ul></ul><ul><ul><li>sales.com </li></ul></ul><ul><ul><li>Siebel Consumer Goods </li></ul></ul><ul><ul><li>Siebel Pharmaceuticals </li></ul></ul><ul><ul><li>Siebel Utilities </li></ul></ul><ul><ul><li>Siebel Automotive </li></ul></ul><ul><ul><li>Siebel High Technology </li></ul></ul><ul><ul><li>Siebel Public Sector </li></ul></ul><ul><ul><li>Siebel Industry Applications </li></ul></ul>
  4. 4. Product Stack Siebel eBusiness Products Siebel Industry Solutions Siebel Tools Siebel Marketing Enterprise Siebel Field Service Siebel Service Enterprise Siebel Sales Enterprise Siebel Call Center Siebel System Software Siebel Administration Manager Remote Server Enterprise Integration Manager Server Manager Siebel Marketing Manager Replication Manager Server Extensions for Solaris
  5. 5. Siebel System Software (Required) <ul><li>Siebel Administration Manager </li></ul><ul><li>Siebel Marketing Manager </li></ul><ul><li>Enterprise Integration Manager (EIM) </li></ul><ul><li>Remote Server </li></ul><ul><li>Server Manager </li></ul><ul><li>Replication Manager </li></ul><ul><li>Server Extensions for Solaris </li></ul>Menu
  6. 6. Siebel System Software (Required) <ul><li>Siebel Administration Manager </li></ul><ul><ul><li>Siebel Administration Manager helps administer key system information such as employees, available views, user responsibility profiles, system preferences, lists of values, and pre-defined queries using a suite of system administration screens. </li></ul></ul>Menu
  7. 7. Siebel System Software (Required) <ul><li>Siebel Marketing Manager </li></ul><ul><ul><li>Siebel Marketing Manager defines and manages marketing information such as detailed product information, competitive information, decision issues, and on-line literature using a suite of marketing administration screens. </li></ul></ul>Menu
  8. 8. Siebel System Software (Required) <ul><li>Enterprise Integration Manager (EIM) </li></ul><ul><ul><li>Siebel Enterprise Integration Manager allows users to exchange information with other enterprise applications such as manufacturing, accounting, and customer service applications. A broad range of standard Siebel Open Interface tables are provided as integration points with external systems. </li></ul></ul>Menu
  9. 9. Siebel System Software (Required) <ul><li>Remote Server </li></ul><ul><ul><li>The server component of Siebel Remote manages all information exchanges with all mobile users. Siebel Remote monitors this two-way exchange, and provides comprehensive conflict detection and resolution facilities to ensure the integrity and synchronization of both server and client databases. This product option is required for customers with mobile users. </li></ul></ul>Menu
  10. 10. Siebel System Software (Required) <ul><li>Server Manager </li></ul><ul><ul><li>Siebel Server Manager provides both a graphical user interface and a command line to provide remote management of all Siebel Application Servers across the enterprise. Siebel Administrators or external applications can administer and access comprehensive performance statistics for all server processes through the Siebel Server Manager. </li></ul></ul>Menu
  11. 11. Siebel System Software (Required) <ul><li>Replication Manager </li></ul><ul><ul><li>Siebel Replication Manager allows organizations to periodically synchronize multiple satellite database servers to a central database server. Both Central and Satellite database servers can support both mobile and connected users. By deploying Siebel Replication Manager, organizations can segment and partition sales, marketing and service information across multiple locations and database servers. </li></ul></ul>Menu
  12. 12. Siebel Sales Enterprise - Base Product <ul><li>Opportunity Management </li></ul><ul><li>Account Management </li></ul><ul><li>Contact Management </li></ul><ul><li>Activity Tracking </li></ul><ul><li>Message Broadcasting </li></ul><ul><li>Siebel Search </li></ul><ul><li>Quotas and Incentives </li></ul>Menu
  13. 13. Siebel Sales Enterprise - Options Menu
  14. 14. Siebel Service Enterprise - Base Product <ul><li>Service Request Management </li></ul><ul><li>Account Management </li></ul><ul><li>Asset Tracking </li></ul><ul><li>Contact Management </li></ul><ul><li>Activity Tracking </li></ul><ul><li>Message Broadcasting </li></ul><ul><li>Solution Management </li></ul><ul><li>Siebel Search </li></ul>Menu
  15. 15. Siebel Service Enterprise - Options Menu
  16. 16. Siebel Field Service - Base Product <ul><li>Service Request Management </li></ul><ul><li>Account Management </li></ul><ul><li>Asset and Configuration Tracking </li></ul><ul><li>Contact Management, Activity Tracking, </li></ul><ul><li>Field Engineers and Field Engineer Activities Management </li></ul><ul><li>Service Parts Definition </li></ul><ul><li>Message Broadcasting </li></ul><ul><li>Solution Management and Siebel Search </li></ul>Menu
  17. 17. Siebel Field Service - Options Menu
  18. 18. Siebel Call Center - Base Product <ul><li>Opportunity Management </li></ul><ul><li>Service Request Management </li></ul><ul><li>Account Management </li></ul><ul><li>Asset Tracking </li></ul><ul><li>Contact Management </li></ul><ul><li>Activity Tracking </li></ul><ul><li>Message Broadcasting </li></ul><ul><li>Solution Management </li></ul><ul><li>Quotas, Incentives and Siebel Search </li></ul>Menu
  19. 19. Siebel Marketing Enterprise - Base Product <ul><li>The application extracts key customer information from Siebel Sales Enterprise, Siebel Service Enterprise, Siebel Call Center, and other operational data stores. </li></ul><ul><li>The information is automatically compiled into a customer data mart designed for fast, ad-hoc analysis. </li></ul><ul><li>Siebel Marketing Enterprise includes a broad range of pre-built analyses about </li></ul><ul><ul><li>Customers, Resellers (Channel) </li></ul></ul><ul><ul><li>Products, Sales , Pipeline </li></ul></ul><ul><ul><li>Competitor, Service, Campaigns </li></ul></ul><ul><ul><li>Customer Management, Campaign Management </li></ul></ul>Menu
  20. 20. Siebel Marketing Enterprise - Options Menu
  21. 21. Recommended Bundles Menu Menu
  22. 22. Siebel Recommended Solutions <ul><li>Telesales / </li></ul><ul><li>Telemarketing </li></ul>Menu
  23. 23. Siebel Recommended Solutions <ul><li>Customer </li></ul><ul><li>Service </li></ul>Menu
  24. 24. Siebel Recommended Solutions <ul><li>Field </li></ul><ul><li>Service </li></ul>Menu
  25. 25. Siebel Recommended Solutions <ul><li>Field Sales </li></ul>Menu
  26. 26. Siebel Recommended Solutions <ul><li>Marketing </li></ul><ul><li>Enterprise </li></ul>Menu
  27. 27. Siebel Recommended Solutions <ul><li>Blended </li></ul><ul><li>Call Centers </li></ul>Menu
  28. 28. Siebel a-la-carte Selections Menu
  29. 29. Siebel a-la-carte Selections Menu
  30. 30. eBusiness Applications Menu
  31. 31. Siebel eBusiness Solutions <ul><li>e Sales </li></ul><ul><ul><li>e Shopping Basket </li></ul></ul><ul><ul><li>e Orders </li></ul></ul><ul><li>e Channel </li></ul><ul><ul><li>e Opportunities </li></ul></ul><ul><ul><li>e Contacts </li></ul></ul><ul><ul><li>e Support </li></ul></ul><ul><ul><li>e Configurator </li></ul></ul><ul><ul><li>e Catalog </li></ul></ul><ul><ul><li>e Accounts </li></ul></ul><ul><ul><li>e Activities </li></ul></ul>Menu
  32. 32. Siebel eBusiness Solutions <ul><li>e Service </li></ul><ul><li>e Marketing </li></ul><ul><ul><li>Siebel e Mail Campaigns </li></ul></ul>Menu
  33. 33. Siebel e Business Applications Menu
  34. 34. General Product Descriptions Menu
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