SWOT Analysis HCS/499 Version 4 2 University of Phoenix Material SWOT Analysis Based on review of the performance analysis of Stevens District Hospital, consider what you perceive to be the strengths, weaknesses, opportunities and threats for this hospital. · Strengths and weaknesses are traits internal to the hospital, i.e. strong physician loyalty to hospital, aging building, and availability of financial resources. · Opportunities and threats are external to the hospital, such as a mall facility available for lease or a competitor hospital opening two physician practices in your market. SWOT Analysis Review the SWOT Analysis PowerPoint® prior to completing this assignment. Based on the review of the Stevens District Hospital strategic planning scenario, conduct a SWOT analysis to generate a list of perceived strengths, weaknesses, opportunities, and threats for the hospital. · Strengths and weaknesses are traits internal to the hospital (i.e., strong physician loyalty to hospital, aging building, and availability of financial resources). · Opportunities and threats are external to the hospital, such as a mall facility available for lease or a competitor hospital opening two physician practices in your market. Write a 700- to 1,050-word analysis that incorporates the key components of a SWOT analysis for the scenario described in Week One to generate a list of perceived strengths, weaknesses, opportunities, and threats. The analysis will include the following: · Analyze the purpose of conducting the analysis in the context of the scenario. · Analyze the limitations and advantages of conducting a SWOT analysis on your own (vs. with a group of stakeholders). · Use the table provided to record your analysis of the information from the strategic planning scenario and generate two factors for each of the SWOT categories (strengths, weaknesses, opportunities, and threats). Cite at least 1 peer-reviewed, scholarly, or similar references to support your assignment. Click the Assignment Files tab to submit your assignment. Table 1: SWOT Analysis Analysis of existing information from Stevens District Hospital strategic planning scenario Perceived strength (internal) Analysis of existing information from Stevens District Hospital strategic planning scenario Perceived strength (internal) Analysis of existing information from Stevens District Hospital strategic planning scenario Perceived weakness (internal) Analysis of existing information from Stevens District Hospital strategic planning scenario Perceived weakness (internal) Analysis of existing information from Stevens District Hospital strategic planning scenario Perceived opportunity (external) Analysis of existing information from Stevens District Hospital strategic planning scenario Perceived opportunity (external) Analysis of existing information from Stevens District Hospital strategic planning scenario Perceived threat (external) Analysis of existing informa.

1. SWOT Analysis
HCS/499 Version 4
2
University of Phoenix Material
SWOT Analysis
Based on review of the performance analysis of Stevens District
Hospital, consider what you perceive to be the strengths,
weaknesses, opportunities and threats for this hospital.
· Strengths and weaknesses are traits internal to the hospital,
i.e. strong physician loyalty to hospital, aging building, and
availability of financial resources.
· Opportunities and threats are external to the hospital, such as
a mall facility available for lease or a competitor hospital
opening two physician practices in your market.
SWOT Analysis
Review the SWOT Analysis PowerPoint® prior to completing
this assignment.
Based on the review of the Stevens District Hospital strategic
planning scenario, conduct a SWOT analysis to generate a list
of perceived strengths, weaknesses, opportunities, and threats
for the hospital.
· Strengths and weaknesses are traits internal to the hospital
(i.e., strong physician loyalty to hospital, aging building, and
availability of financial resources).
· Opportunities and threats are external to the hospital, such as
a mall facility available for lease or a competitor hospital

2. opening two physician practices in your market.
Write a 700- to 1,050-word analysis that incorporates the key
components of a SWOT analysis for the scenario described in
Week One to generate a list of perceived strengths, weaknesses,
opportunities, and threats. The analysis will include the
following:
· Analyze the purpose of conducting the analysis in the context
of the scenario.
· Analyze the limitations and advantages of conducting a SWOT
analysis on your own (vs. with a group of stakeholders).
· Use the table provided to record your analysis of the
information from the strategic planning scenario and generate
two factors for each of the SWOT categories (strengths,
weaknesses, opportunities, and threats).
Cite at least 1 peer-reviewed, scholarly, or similar references to
support your assignment.
Click the Assignment Files tab to submit your assignment.
Table 1: SWOT Analysis
Analysis of existing information from Stevens District Hospital
strategic planning scenario
Perceived strength (internal)
Analysis of existing information from Stevens District Hospital
strategic planning scenario
Perceived strength (internal)
Analysis of existing information from Stevens District Hospital
strategic planning scenario
Perceived weakness (internal)

3. Analysis of existing information from Stevens District Hospital
strategic planning scenario
Perceived weakness (internal)
Analysis of existing information from Stevens District Hospital
strategic planning scenario
Perceived opportunity (external)
Analysis of existing information from Stevens District Hospital
strategic planning scenario
Perceived opportunity (external)
Analysis of existing information from Stevens District Hospital
strategic planning scenario
Perceived threat (external)
Analysis of existing information from Stevens District Hospital
strategic planning scenario
Perceived threat (external)
Copyright © 2017 by University of Phoenix. All rights reserved.
SWOT Analysis

4. Click on the speaker symbol on each slide
To hear the presentation
Welcome to this session on SWOT analysis.
As part of this week’s discussion on strategic planning we will
review the purpose, process and application of SWOT analysis.
1
What is SWOT Analysis
Stands for Strengths, Weaknesses, Opportunities and Threats
A tool to identify and summarize strengths, weaknesses,
opportunities and threats of a strategic environment
Tool credited to Albert Humphrey, who led a research project at
Stanford University in the 1960’s
Divides factors into internal and external factors and positive
and negative influences
( Morrison, 2012)
The acronym SWOT stands for strengths, weaknesses,
opportunities and threats and is used to identify and summarize
these traits of a business environment. In our specific
application you will be evaluating these traits in relation to a
hospital and it’s community environment.
This tool is credited originally to Albert Humphrey who was a
researcher in the 1960’s at Stanford University. His team used
this tool to focus their thinking on the most important factors
that affected their environment.

5. These four characteristics of strengths, weaknesses,
opportunities and threats and divided in to internal/external
factors and positive and negative influences.
2
Both strengths and weaknesses are considered factors internal to
the organization. Internal factors can be controlled by the
business. For example, what do we do well or where do we
excel, and where could we improve?
Opportunities and threats are external to the organization and
are factors outside of the control of the organization. For
example, a prime location to expand business has now become
available in the community, or a competitor has added a new
service line of business to their organization. While we can
react to the opportunity and threat, we cannot control it.
From a different perspective, strengths and opportunities are
both positive factors to be considered, while weaknesses and
threats are negative factors to address.
To summarize:
Strengths are internal attributes and resources that support a
successful outcome.
Weaknesses are internal attributes and resources that work
against a successful outcome.
Opportunities are external factors the project can capitalize on
or use to its advantage.
Threats are external factors that could jeopardize success

6. 3
Strengths
Positive tangible and intangible attributes, internal to the
organization
Includes capabilities of the organization, staff competencies,
financial resources, products and services, goodwill and brand
loyalty
Characteristics of the business that give it an advantage over
others in the industry
Examples: brand name, high quality scores, employee loyalty,
strong physician network
Now let us look in detail at each facet of this analysis.
Strengths are positive tangible and intangible attributes, internal
to the organization
Strengths could includes capabilities of the organization, staff
competencies, financial resources, products and services,
goodwill and brand loyalty. Goodwill of an organization is the
reputation and perception about the organization within the
community.
Strengths are characteristics of the business that give it an
advantage over others in the industry.
Examples of these strengths might include: brand name, high
quality scores, employee loyalty, or a strong physician network
4
Weaknesses

7. Any characteristic that is a disadvantage compared to others in
the industry
Characteristic or factor that does not meet the standard they
should meet
Detract from the ability to reach goals and influence growth
Examples: Limited financial resources, lower quality scores,
lower patient perception of care, narrow physician network,
aging equipment, weak market image
Weaknesses of an organization are any characteristic that is a
disadvantage compared to others in the industry.
Weaknesses could include factors that do not meet the standard
they should meet or detract from the ability to reach goals and
influence growth
Examples of weaknesses could include limited financial
resources, lower quality scores, lower patient perception of
care, narrow physician network, aging equipment, or a weak
market image.
A strategic plan should create goals and actions that address
these weaknesses and work to correct them.
5
Opportunities
External attractive factors
Market, competition, technology or industry factors that could
be leveraged as a positive growth factor for the organization
Examples: Financial boom for area, growth in market, new
industries in region that would supplement business, specialized
physician group opening in region

8. Opportunities are external attractive factors in the competitive
market.
These are market, competition, technology or industry factors
that could be leveraged as a positive growth factor for the
organization
Examples of opportunities could include financial boom for the
area, growth in the market, new industries in the region that
would supplement business, or a specialized physician group
opening in the region
6
Threats
External factors that would cause a problem for the business
and place the operation at risk
Any factor that puts the profitability of the organization at risk
Examples: New competitors in the market, changes in
governmental regulations, regional economic downturn
!
Threats are external factors that would cause a problem for the
business and place the operation at risk
Any factor that puts the profitability of the organization at risk
must be addressed in the strategic plan.

9. Examples of threats might include new competitors in the
market, changes in governmental regulations, or regional
economic downturn.
Note that threats cannot always be eliminated in a strategic plan
but must at least be identified so all stakeholders are aware that
the threat exists.
7
How do we conduct a SWOT analysis?
Determine the why – what is the purpose of the analysis
Determine the who – who are the stakeholders that should be
involved
Determine the how – Research and information gathering
Determine the where – a non-threatening environment
Compile your list, refine and carry forward in to the strategic
planning process
Given these four factors, how do we conduct a SWOT analysis?
First we must have a clear vision of why we are performing the
analysis. This vision will guide us in determining who will be
involved and how information will be gathered.
The next step is to determine who will be involved. If this plan
is for one smaller unit of an organization, such as a department,
staff and management of that department would be included,
and possibly some stakeholders from other areas. If the plan is
for an entire organization such as a hospital, stakeholders from
each group, such as the governing board, administration,
medical staff and department managers might be included.
Information will need to be gathered to provide the stakeholders

10. background on the organization and current level of
performance. This might include financial statements, quality
measures, competitive market data and current levels of
technology.
You as the facilitator of this process would want to determine a
comfortable, non-threatening environment where stakeholders
could feel relaxed and engaged.
8
After you have your list
A free form listing of thoughts of strengths, weaknesses,
opportunities and threats will be compiled based on
brainstorming
This listing must be sorted and items given some priority
Each section should be prioritized and limited to the top four or
five factors
The factors in each section can then be used to determine your
goals and objectives and the action steps to reach those goals
There are many brainstorming models and tools available to use
in this process. Once a brainstormed listing of factors is
identified, the team will need to narrow and refine the listing
and then use that listing of factors in the remaining steps of the
strategic planning process.
The list would be sorted and prioritized to limit the listing to
the top four or five factors in each category.
The factors in each section can then be used to determine your
goals and objectives and the action steps to reach those goals

11. 9
Thank you
I hope you have found this discussion of SWOT analysis
beneficial.
To apply this information, review the material provided about
your organization and begin brainstorming factors based on that
information that would fit in a list of strengths, weaknesses,
opportunities and threats. After you have completed your list,
narrow your focus to the top four or five factors in each
category and use this information to help develop your goals for
the coming year in the strategic plan.
Do not hesitate to contact your course facilitator if you have
any questions. Thank you for your participation.
10
Reference
Morrison, M. (2012). History of the SWOT analysis. Retrieved
from https://rapidbi.com/history-of-the-swot-analysis/
HCS 499 Capstone
Strategic Planning Scenario
Background
Stevens District Hospital is a 162-bed acute care hospital that is
qualified as a not for profit facility. The hospital was originally
a county-owned facility and its status was transferred to an
independent facility three years ago. The hospital receives no
external funding from government agencies for operations. The

12. hospital is accredited by The Joint Commission and received
reaccreditation during their triannual survey last year. The
hospital has an aggressive quality management program and a
low volume of medical malpractice claims. The hospital is
located in Jefferson City, which is a city of 50,000 with 80,000
in the regional market. The hospital provides a general range of
acute care services, including medical/surgical, rehab, and
emergency care. Current Performance Analysis
Mission and Vision
Our mission: To improve health by providing high-quality care,
a comprehensive range of services, and exceptional service.
Our vision: Stevens District Hospital and its affiliates will be
the health care provider of choice for physicians and patients.
Our five year vision is to create a large, multispecialty
physician practice system that would include at least six family
practice physicians and specialists in cardiology, oncology, and
women’s services. Currently, the hospital employs three family
practice physicians, one obstetrician, one medical oncologist,
and one non-invasive cardiologist. Previous Strategic Plan
Review
Goal
Accomplishments
Increase market share by recruiting three family practice
physicians.
The hospital was able to recruit only one family practice
physician to increase primary care market this past year. The
limited number of state medical school graduates makes local
recruitment difficult.
Improve quality HCAHPS scores in all six criteria to a baseline
of the 85th percentile.

13. The hospital improved HCAHPS scores in four of six criteria.
Lagging elements in HCAHPS scores are inpatient patient
satisfaction and primary care patient satisfaction.Market Forces
Affecting the HospitalVolumes
44582093040563655147262924727284050001000015000200002
500030000AdmissionER visitsDeliveriesSurgeriesVolume
changes last year versus this yearLast yearThis year
Patients
The continued growth of chronic disease will require changes to
the care management model.
Percent of Population by Age
Five Years Ago
Five Years From Now
Under 18
24
18
18 to 44
46
32
45 to 65
26
30
Over 65
4
20
More than 53 percent of residents have at least some college
education, with just over 29 percent having an associate,
bachelor’s, or graduate degree. More than 90 percent of
residents have at least a high school diploma.
The average unemployment rate in the county is 9.9 percent:
Market share distribution percentage with a major competitor.

14. Five Years Ago
Last Year
Stevens District Hospital
48
35
Competitor
30
43
Out of County Hospitals
22
22
Patient Origin by Zip Code
Increases in the percent of population with chronic disease and
contributing factors will change significantly over the coming
five years.
Payment
There will be continued focus on pay for performance and
increased wellness programs. The Affordable Care Act is
creating more covered lives; however, there are often high
deductibles.
The median household income for county residents is $59,548.
On average, households in the county earn more than the state
median household income of $44,446 and more than the national
average of $53,650. The addition of a new automotive
manufacturing plant to the local market this coming year is
projected to add 1,500 production line jobs and 300
administrative jobs by year end. Median income for the
production positions is estimated at $45,000 and will provide
health, vision, and dental insurance benefits.

15. Medicaid, 35%Medicare, 30%Commercial, 24%Uninsured,
9%Other, 2%
As part of your review of this data, consider that a portion of
the population will become Medicare eligible, the addition of
manufacturing positions that include benefits will increase
commercial insurance coverage, and changes from the
Affordable Care Act will increase the number of patients in the
market with insurance coverage.Employers
There is expected growth in large employers with the addition
of the automotive factory in the northwest sector of the
county.Physicians
The continued shortage of medical staff, especially in
orthopedics, oncology, and primary care, will require increased
recruitment efforts.Competitors
Hanover County Hospital, which is the other hospital in the
county, has an updated facility that has drawn more market
share to its facility.
Competitor
Key Areas of Competition
New Programs and Facilities
Risk to Market Share
Primary Competitors
Hanover County Hospital
Facility upgrade
Quality scores
Significant renovation of core hospital to update aesthetics
Added new wide-bore MRI machine last year
Reaches the 95th percentile in five of six HCAHPS categories
Drawing patients to newer facility
Accommodates heavier patients

16. Patient perception of higher quality and patient satisfaction
Medical Center in County South of Stevens
Physician clinics
Financial stability
E-visits with specialists
Low debt and high cash on hand
Drawing patients out of primary and specialty care at Stevens
Ability to cash flow projects
Secondary Competitors
Retail Pharmacy Instant Clinic
Low acuity office visits
Pharmacy added instant clinic in north end of county 6 months
ago
Loss of patients from primary care physicians’
practicesTechnology
A competing hospital has added e-visits for physician practices,
which is causing a shift of patients to the competitor hospital's
physician practices.Regulatory Changes
Health care reform through the Affordable Care Act has
increased the number of patients with some form of insurance
payment. These patients are now seeking care in greater
numbers from a primary care physician. Stevens District
Hospital struggles with accommodating patient scheduling
requests to establish care with a primary care
physician.PlanPlanning Components Explanation
Goal
Objective
Actions
Definition
Organization goals that cover broad strategic issues, such as
quality, finances, growth
Broad action items that address organizational goals, such as
increasing market share, increased use of technology, increased

17. physician satisfaction
Action item that meets an objective, such as implementing
EMR, renovating physician lounge, increasing marketing for
specific products
Examples
- Improve HCAHPS scores by 5%
- Improve operating margin by 3%
- Increase market share in 96103 zip code by 5%
- Improve emergency department patient satisfaction survey by
5%
- Grow urgent care visits by 10%
- Implement urgent care center in north zip code
- Purchase tablets for physicians for EMR rounding
Measurement
- % increase in operating margin
- % change in market share
- % change in ED satisfaction survey
- % change in urgent care visits
- Number of patient visits at new urgent care center
- % increased use of EMRFinancial Summary
This year
Last year
Operating Revenues
Net revenues from services to patients
343,737,280
344,726,245
Other operating revenues
16,846,309

18. 20,311,534
Total operating revenues
360,583,589
365,037,779
Operating Expenses
Salaries and benefits
192,053,379
182,853,245
Supplies and other expenses
130,173,477
135,560,131
Depreciation
18,969,799
20,644,157
Interest
2,695,623
2,226,437
Foundation
628,184
1,182,308
Total operating expenses
344,520,462
342,466,278
Income from operations
16,063,127
22,571,501
96101 is Stevens District Hospital zip code

19. 94963 is major competitor hospital zip code
Projected Payer Mix 5-years
Current Payer Mix
Percentage of Population by Insurance
Copyright © 2017 by University of Phoenix. All rights reserved.
_1521445885.xls
Chart19610196101939219392192106921069496394963
Column2
Column2
[], 52%
0.42
0.42
0.12
0.12
0.16
0.16
0.2
0.2
Sheet1Column1Column29610142%9392112%9210616%9496320
%
_1521446193.xls

20. Chart1AdmissionAdmissionER visitsER
visitsDeliveriesDeliveriesSurgeriesSurgeries
Last year
This year
Volume changes last year versus this year
4458
5147
20930
26292
405
472
6365
7284
Sheet1Last yearThis yearAdmission44585147ER
visits2093026292Deliveries405472Surgeries63657284
_1521447893.xls
Chart1MedicaidMedicareCommercialUninsuredOther
US Age Distribution 2010
0.35
0.3
0.24
0.09
0.02
Sheet1US Age Distribution
2010Medicaid35%Medicare30%Commercial24%Uninsured9%Ot
her2%To resize chart data range, drag lower right corner of
range.
_1521445882.xls
Chart1ObesityObesityDiabetesDiabetesHeart DiseaseHeart
Disease
5 yrs ago
5 yrs ahead
Chronic Disease Predictions
0.15
0.26
0.05

21. 0.12
0.12
0.22
Sheet15 yrs ago5 yrs
aheadObesity15%26%Diabetes5%12%Heart Disease12%22%