If you can’t explain it to your grandmother, forget it. - Luc Galoppin
PART The number one reason why complex organizational
change programs fail is not a lack of intelligence or
hard work. There is a structural flaw in their design:
the lack of social architecture. Here is what this looks
like from the strategic point of view
The Strategic Level
According to research by McKinsey & Company, about 70% of all changes in all organizations fail.
After almost two decades of intense change from corporate reorganizations, new software systems,
and quality-improvement projects, the failure rate remains at 70%.
But what can we do to prevent this from happening? What does it take to belong to the other 30%?
In this part I will treat this question at the strategic level of organizational change.
But before we start, let’s first make sure we have a shared understanding of the words ‘operations’,
‘project’ and ‘program’. Bear with me because the differences are important in order to see what
success looks like on the strategic level.
Social Architecture Page 27 of 53