The Web Management Community: Beyond IWMW and JISCMail Lists (#A4)


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Slides for a workshop session on "The Web Management Community: Beyond IWMW and JISCMail Lists" facilitated by Brian Kelly, UKOLN at the IWMW 2011 event held at the University of Reading on 26-27 July 2011.


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The Web Management Community: Beyond IWMW and JISCMail Lists (#A4)

  1. 1. The Web Management Community: Beyond IWMW and JISCMail Lists Brian Kelly UKOLN University of Bath Bath, UK UKOLN is supported by: This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) Acceptable Use Policy Recording this talk, taking photos, discussing the talk using Twitter, blogs, etc. is permitted but please try to minimise distractions to others. Twitter: #iwmw11 #a4 Blog: Twitter: @briankelly Room Palmer G.04
  2. 2. Background <ul><li>Web management community: </li></ul><ul><ul><li>In existence ~15+ years (web-support & website-info-mgt JISCMail lists established in mid-1990s) </li></ul></ul><ul><ul><li>IWMW launched in 1997 </li></ul></ul><ul><ul><li>Opportunity for those involved in the provision of institutional Web service to meet face-to-face & discuss shared problems and solutions </li></ul></ul><ul><ul><li>“ Therapy for Webmasters who thought Web was cool till they discovered how political it was ” </li></ul></ul><ul><ul><li>Helping to support a community of practice enabling those working in the sector to tap into a wide community of practitioners who are willing to share best practices & provide help and advice </li></ul></ul>Introduction
  3. 3. Community of Practice <ul><li>According to Wikipedia a community of practice (CoP) is: </li></ul><ul><ul><li>“ a group of people who share an interest, a craft, and/or a profession. The group can evolve naturally because of the members' common interest in a particular domain or area, or it can be created specifically with the goal of gaining knowledge related to their field. It is through the process of sharing information and experiences with the group that the members learn from each other, and have an opportunity to develop themselves personally and professionally. </li></ul></ul><ul><ul><li>CoPs can exist online, such as within discussion boards and newsgroups, or in real life, such as in a lunch room at work, in a field setting, on a factory floor, or elsewhere in the environment.” </li></ul></ul>
  4. 4. Aims <ul><li>This session aims to provide participants with an opportunity to: </li></ul><ul><ul><li>Re-evaluate the various communications and collaboration channels which can help to support those working in the sector </li></ul></ul><ul><ul><li>Identify emerging patterns of usage and best practices </li></ul></ul><ul><ul><li>Identify possible new approaches for collaboration in a changing funding environment (“ when the axe-man cometh! ”) </li></ul></ul>Introduction
  5. 5. Draft Timetable Introduction Assumption : Being a part of an active Community of Practice brings benefits; we want the CoP to continue to thrive in order to address future uncertainties Time Topic 15.30 Introduction 14.40 Looking at the past 16.00 Where are we now? 16.20 Looking to the future 16.45 Conclusions and action plans 17.00 Finish
  6. 6. What Did We Have? <ul><li>Newcomers to Web management should have found and participated in: </li></ul><ul><ul><li>The web-support (techie queries) and website-info-mgt (policies issues) JISCMail lists </li></ul></ul><ul><ul><li>The IWMW annual event </li></ul></ul><ul><ul><li>What else? </li></ul></ul>Looking at the past Answers to be addressed in breakout groups
  7. 7. How Have They Changed? <ul><li>Evidence tells us: </li></ul><ul><ul><li>JISCMail usage has declined over past 7 years </li></ul></ul><ul><ul><li>We didn’t discuss strategy or policy issues </li></ul></ul><ul><ul><li>We see significant (?) nos. of cross-posts advertising events; job vacancies; etc. </li></ul></ul>Looking at the past <ul><li>IWMW events: </li></ul><ul><ul><li>Have grown in numbers with 199 in 2009 </li></ul></ul><ul><ul><li>Slight reduction in numbers this year to ~160 </li></ul></ul><ul><ul><li>Future uncertain? </li></ul></ul>
  8. 8. Breakout Group 1 <ul><li>Learning from the past </li></ul><ul><ul><li>What do we want from a community? </li></ul></ul><ul><ul><li>What did JISCMail provide and what were its weaknesses? </li></ul></ul><ul><ul><li>What has IWMW provided and what are its weakneses </li></ul></ul><ul><ul><li>What are the essential aspects which we want to preserve in the future? </li></ul></ul>Appoint a reporter who will report back. 15.50-16.00 Looking at the past
  9. 9. What Do We Have Today? <ul><li>Previously we had a small number of community tools. Today we have a wider selection – and new opportunities and challenges </li></ul><ul><ul><li>What communication and collaboration tools are we using today? </li></ul></ul><ul><ul><li>What new opportunities are available: </li></ul></ul><ul><ul><ul><li>To evaluate approaches for deployment within institution </li></ul></ul></ul><ul><ul><ul><li>To facilitate engagement with peers </li></ul></ul></ul>Reflecting on the present
  10. 10. Example of New Services <ul><li>Many communications and collaborative services are now available </li></ul>
  11. 11. Breakout Group 2 <ul><li>Reflecting on the Present </li></ul><ul><ul><li>What communication and collaboration tools are we using today? </li></ul></ul><ul><ul><li>What are their strengths? </li></ul></ul><ul><ul><li>What are their weaknesses? </li></ul></ul><ul><ul><li>How do we exploit the strengths and minimise the weaknesses? </li></ul></ul>Appoint a reporter who will report back. 16.10-16.20 Reflecting on the present
  12. 12. Aggregating Our Community <ul><li>Institutional Web Team: Blog aggregator </li></ul>Browsing content from Web team blogs UKOLN’s Web management team blog aggregator is being launched at IWMW 2011
  13. 13. Aggregating Our Community <ul><li>Institutional Web Team: blog aggregator </li></ul>Searching for content from Web team blogs
  14. 14. Aggregating Our Community <ul><li>Web management blog aggregator </li></ul><ul><li>Feedback on the service: </li></ul><ul><ul><li>Is it of use? </li></ul></ul><ul><ul><li>Is it usable? </li></ul></ul><ul><ul><li>How should it develop? </li></ul></ul>Looking to the Future
  15. 15. Potential for Google+ <ul><li>Could Google+ have a role in supporting the community </li></ul>Looking to the Future
  16. 16. Google+ <ul><li>Is there a demand for: </li></ul><ul><ul><li>Asynchronous discussions </li></ul></ul><ul><ul><li>Synchronous chat (Twitter?) </li></ul></ul><ul><ul><li>Video chat </li></ul></ul>Looking to the Future
  17. 17. Google+ <ul><li>Didn’t attend IWMW? Can we replay videos and discuss ideas? </li></ul>Looking to the Future
  18. 18. Collaborative Activities <ul><li>We have the technologies! What are the areas in which we have shared interests? </li></ul><ul><ul><li>Responding to cookie legislation </li></ul></ul><ul><ul><li>Implementing BS 8878 </li></ul></ul><ul><ul><li>Demonstrating the value of our Web services </li></ul></ul><ul><ul><li>Developing social media strategies </li></ul></ul><ul><ul><li>Developing Mobile Web strategies </li></ul></ul><ul><ul><li>Developing metrics for identifying value </li></ul></ul><ul><ul><li>… </li></ul></ul>Looking to the Future What else?
  19. 19. Breakout Group 3 <ul><li>Looking to the Future </li></ul><ul><ul><li>What areas of work can we do collectively? </li></ul></ul><ul><ul><li>Can we ensure that ad hoc activities are implemented? </li></ul></ul>Appoint a reporter who will report back. 16.35-16.45 Looking to the Future
  20. 20. Conclusions <ul><li>What can we conclude? </li></ul><ul><li>What action plans do you have for when you return to work? </li></ul>
  21. 21. Questions <ul><li>Any questions or comments? </li></ul>