2. The Person is In
A: Hello, you’ve reached the marketing
department. How can I help you?
B: Yes, can I speak to Rosalind Wilson, please?
A: Who’s calling, please?
B: It’s Richard Davies here.
A: Certainly. Please hold and I’ll put you
through.
B: Thank you.
3. The Person is Out
A: Hello, finance department.
B: Hello, can I speak to Adrian Hopwood, please?
A: I’m afraid he’s in a meeting at the moment. Can I help you?
B: No, I need to talk to Mr. Hopwood, I think. What time will he be out
for the meeting?
A: In about an hour. Can you call back later?
B: Okay, I’ll do that.
A: Or can I take a message?
B: Actually, would you mind? Could you tell him that Jennifer
McAndrews called and that I’m in the office all day if he could call me
back.
A: Can I take your number, please?
B: Yes, it’s 5556872
A: 5556872. Okay, I’ll make sure he gets the message.
B: Thanks very much for your help.
A: Goodbye.
4. Wrong Numbers
A: Hello, press office, can I help you?
B: Hello, Can I speak to Paul Richard?
A: I’m sorry, you’ve got the wrong number, but he does
work here. I’ll try and put you through. In future his
direct number is 5558770.
B: Did I not dial that?
A: No, you rang 5558790.
B: Oh, sorry to have troubled you.
A: No problem. Hang on a moment and I’ll put you
through to Paul’s extension.
B: Thanks.
5. Making Appointments
A: Mr. Hibberd’s office.
B: Can I speak to Brian Hibberd, please?
A: I’m afraid he’s in a meeting until lunch time. Can I take a message?
B: Well, I’d like to arrange an appointment to see him, please. It’s Peter Jefferson
here.
A: Could you hold on for a minute, Mr. Jefferson? I’ll just look in the diary. So when’s
convenient for you?
B: Some time next week if possible. I gather he’s away the following week.
A: yes, that’s right. He’s on holiday for a fortnight.
B: Well, I need to see him before he goes away. So, would next Wednesday be okay?
A: Wednesday. Let me see. He’s out of the office all morning. But he’s free in the
afternoon, after about three.
B: Three o’clock is difficult. But I could make it after four.
A: So shall we say 4.15 next Wednesday, in Mr. Hibberd’s office?
B: Yes, that sounds fine. Thanks very much.
A: Okay, then, bye.
6. Booking Flight or Hotel
A: Hello, Dolores speaking.
B: Ah yes, hello. I’d like to enquire about flights to Hongkong from Kennedy
Airport in New York, please. I’m off to a conference at the end of the
month, Thursday 22 until Tuesday 27. Could you tell me about the flight
ability and prices?
A: Certainly. Do you want to go economy, business or first class?
B: Well, I’d like to go first class, but unfortunately I’ll have to go economy,
company rules, you see.
A: Yes, sure I understand. How many of you will be travelling?
B: Ah, it’s just me.
A: Okay, so that’s one seat…economy…New York, Kennedy to Hongkong
airport.
B: And how much will that be?
A: Let me see.. To qualify for the discount rate you need to stay over a
Saturday, which you are doing…Yes, that will be $830.
B: Right, and does that include airport tax?
7. A: No, tax is another $70 on top of that.
B: Okay. Can I book that then?
A: Certainly. Can I help you with anything else?
B: Yes, I’d like to book a hotel room, too for the full five
nights. Could you check if the Regency Hotel has any
rooms free?
A: Yes, they do.
B: And is there a discount rate for the conference
delegates?
A: Yes, there is. I think it’s ten percent but I can check
that for you.
B: Okay, do you mind if I book it provisionally for now
and I’ll call you back later to confirm? I just need to
check one or two details.
A: That’s fine, Sir. Can I help you with anything else?
B: No, that’s all for now. As I said, I’ll call you back.
