3. Mission Statement
Our mission statement…
A spire to produce unique skincare products
A lways committed to our customers
K ind to the environment at all times
4. Strategic Vision
Our strategic vision…
1. Develop a high-quality range of products
2. Streamlined communication with customers
3. Provide products which fulfil customer needs
4. Effective use of AAK’s expertise
5. Be viable and profitable in the current climate
5. PEST
Political
• The UK is in a secure political
position in comparison to other
nations
• The Cosmetic Products
Regulations 2010 must be
adhered to
• Labelling requirements form a
part of these regulations
6. PEST
Economic
• Cosmetics accounted for 5.5% of
UK retail sales in 2007
• Consumer confidence growing
slowly
• Rising cost of VAT and oil poses
difficulties for consumers and
manufacturers
• Customers purchase small
luxuries as replacement for
larger ones
7. PEST
Social
• Consumers increasingly
concerned with safety
credentials of cosmetics
• Increase in demand for organic
and Fair Trade produce
• Generally long and hectic
working days
8. PEST
Technological
• Strong availability of automated
production technologies
• Potential national and
international coverage through
the internet
• Boom in social networking offers
opportunity for promotion
• Internet allows for effective
communication to customers
9. Customer Profile
• Female over 25
• Hard-working professional
• Treat herself after work
• Shops online as well as in
supermarkets
• Showers every day and bathes
occasionally
10. Competition Audit
• A highly diversified market
• Luxury brands priced upwards of
£11 per 100ml
• Middle-range brands priced at
£3.50-10 per 100ml
• Value or own brand from as little
as £0.50 per 100ml
12. Product Philosophy
• Luxury products at affordable
and value-for-money pricing
• Fulfilment of customer
requirements
• Reaction to customer feedback
• Promise of 100% natural
ingredients, free from animal
testing
13. Range
A range of vegetable oil-based bath and shower
products for various purposes and day-to-day uses…
14.
15. • Each available in three
sizes of 50ml, 100ml and
200ml
• 50ml retails at £6.95
• 100ml retails at £10.95
• 200ml retails at £16.95
16. Placement
• The ‘big four’ supermarkets
and Waitrose
• A Natura online shop and
direct telephone orders for
customer convenience
• Must maintain our brand’s
exclusivity
17. Promotion
• Full and half page advertising in
national glossy magazines
• Customer samples
• Provide samples for cosmetics
reviewers and bloggers
• An app for iPhone and iPad
• Trade fairs and exhibitions
• Introductory offers
Editor's Notes
Our target customer is a hard-working professional over the age of 25. She would like the chance to treat herself and enjoy the little spare time she has due to working commitments. Her ideal night would be to unwind with a bath, glass of wine and Sex and The City on DVD. She does a lot of her luxury shopping online due to the constraints of work, but does go into supermarkets for groceries and other necessities including soaps and shower items. For this reason we want to make our product accessible to the mass markets by using AAK’s key links to the large supermarkets such as Tesco and Sainsbury’s as well as the more upmarket Waitrose. The launch of a Natura online shop offering a full range of products and efficient delivery options would also be beneficial to our customers. We want the experience we are selling to be part of weekly life yet still feel like a treat.