A Citizen's Portal for the City of Bergen

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The document discusses a project to create an online citizen's portal for the city of Bergen, Norway. Key points include: - The portal provides citizens access to many city administration services and aims to move services online. - Topic Maps were chosen to organize portal content by subject rather than organization structure and enable data integration from multiple sources. - The multi-year project has involved several companies and phases of development to build the framework, add more services and content, and continue improving the portal.

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A Citizen’s Portal for the city of Bergen Lars Marius Garshol <larsga@bouvet.no> TMRA 2007 2007-10-11

The City of Bergen ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The project ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Decision to use Topic Maps User perspective Technical considerations Summary

Timeline 2005 2006 2007 2008 Preparatory work Phase 1 Create framework Phase 2 Add services + Personalization + Add more content Phase 3 Further development Ontopia involved Ontopia acquired by Bouvet Decision to use Topic Maps LIVE!

Phase 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Phase 1, product development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Phase 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Simplified original ontology External resource Category Subject Department Service Employee Borough Form Article nearly everything LOS Service catalog Payroll++ Escenic (CMS)

LOS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Data flow OKS Escenic LOS Fellesdata Payroll (Agresso) Dexter/Extens Service Catalog DB2TM TMSync Ontopoly Integration

Conceptual architecture OKS Escenic Application Oracle Portal Oracle Database Data sources

Search for “school” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Filtered by “Laksevåg” borough ,[object Object],[object Object],[object Object],[object Object]

Portal organization In addition, ~45 editors and authors in the various units are responsible for content in various parts of the portal.

The Escenic CMS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Good parts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Not so good parts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Lessons learned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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A Citizen's Portal for the City of Bergen

1. A Citizen’s Portal for the city of Bergen Lars Marius Garshol <larsga@bouvet.no> TMRA 2007 2007-10-11

5. Decision to use Topic Maps User perspective Technical considerations Summary

6. Timeline 2005 2006 2007 2008 Preparatory work Phase 1 Create framework Phase 2 Add services + Personalization + Add more content Phase 3 Further development Ontopia involved Ontopia acquired by Bouvet Decision to use Topic Maps LIVE!

10. Simplified original ontology External resource Category Subject Department Service Employee Borough Form Article nearly everything LOS Service catalog Payroll++ Escenic (CMS)

11.

12. Data flow OKS Escenic LOS Fellesdata Payroll (Agresso) Dexter/Extens Service Catalog DB2TM TMSync Ontopoly Integration

13. Conceptual architecture OKS Escenic Application Oracle Portal Oracle Database Data sources

14. The portal

15.

16.

17. Portal organization In addition, ~45 editors and authors in the various units are responsible for content in various parts of the portal.

18.

19.

20. Technical architecture

21.

22.

23.

A Citizen's Portal for the City of Bergen

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