QSO 321 Module Three Assignment Template Complete this template by replacing the bracketed text with the relevant information. Use the row in italics as an example. Internal Stakeholders External Stakeholders image1.png Process for Tea Workflow Production Picking, Processing, and Packaging TPicking, Processing, and Packaging Teaea FARM Start Workers pick tea leaves Leaves are put into 50 kg bags Bags are moved to a processing area PROCESSING Bags of tea are reweighed Leaves are spread across pans and troughs Leaves are withered on pans Leaves are cooled Leaves are removed from pans and reweighed Leaves are moved onto special trays and rolled Leaves go through a first drying Leaves are cooled Leaves are put into new trays for a second drying Leaves are removed from trays and reweighed; poor-quality leaves are thrown away Leaves are visually inspected Poor-quality leaves are thrown away Leaves are moved to an oxidizing area Leaves are oxidized Leaves get a final drying to complete the oxidation process Leaves are cooled Leaves are sent to packaging and shipping PACKAGING AND SHIPPING Leaves are weighed Leaves are sorted; small, misshaped, or discolored tea leaves are discarded Leaves are weighed Leaves get a second sorting Leaves are put into paper tea bags and sealed Tea bags are wrapped in paper packets Tea bags are sealed Wrapped tea bags are sorted into cardboard packs of 20 Cardboard packs are sealed and wrapped in plastic Boxes are sorted into shipping boxes Shipping boxes are wrapped and sealed, ready to be shipped End Process Workflow for Tea Production FARM Start PROCESSING PACKAGING AND SHIPPING End QSO 321 Process Workflow for Tea Production The flowchart covers the steps involved in picking, processing, and packaging and shipping tea. The outline below detasils these steps at each stage of the process. Farm Workers pick usable tea leaves from the field Picked tea leaves are weighed and grouped into 50 kg bags Bags of weighed tea are moved to a processing area Processing Bags of tea are reweighed at the processing facility Tea leaves are spread across pans and troughs Tea leaves are withered on pans Tea leaves are cooled Tea leaved are removed from pans and reweighed Tea leaves are moved onto special trays and put through a rolling machine Tea leaves go through their first drying Tea leaves are cooled Tea leaves are removed from special rolling trays and put into new trays to go through a second drying machine Tea leaves are removed from trays and reweighed; poor-quality leaves are thrown away Tea leaves are visually inspected Poor-quality leaves are thrown away Tea leaves are moved to an oxidizing area Tea leaves are oxidized Tea leaves go through their final drying to complete the oxidation process Tea leaves are cooled Tea leaves are sent to packaging and shipping Packaging and Shipping Tea leaves are weighed Tea leaves go through the first sorting machine; small, misshaped, or discolored tea leaves are discarded Tea leaves are .

1. QSO 321 Module Three Assignment Template
Complete this template by replacing the bracketed text with the relevant information. Use the
row in italics as an example.
Internal Stakeholders
Stakeholder Role Responsibilities Influence
CEO
Provides vision,
direction, and
high-level
strategic decisions
for an
organization
Responsible to employees,
customers, the board of
directors, and other
stakeholders for decisions
made about and for the
organization
Influences strategic initiatives,
goals, values, and investments of
the overall organization internally;
these include those that impact
revenue streams, costs, investment
into employees, the elimination of
waste, and the overall impact of the
organization
Can approve or create
organizational initiatives that
provide resources needed to
strengthen TBL alignment in the
organization
[Insert text] [Insert text] [Insert text] [Insert text]
[Insert text] [Insert text] [Insert text] [Insert text]
[Insert text] [Insert text] [Insert text] [Insert text]
[Insert text] [Insert text] [Insert text] [Insert text]
External Stakeholders
Stakeholder Role Responsibilities Influence
[Insert text] [Insert text] [Insert text] [Insert text]
[Insert text] [Insert text] [Insert text] [Insert text]
[Insert text] [Insert text] [Insert text] [Insert text]
[Insert text] [Insert text] [Insert text] [Insert text]
image1.png
Process for Tea Workflow Production Picking, Processing, and Packaging TPicking, Processing,
and Packaging Teaea

2. FARM Start
Workers pick tea leaves
Leaves are put into 50 kg bags
Bags are moved to a
processing area
PROCESSING Bags of tea are
reweighed
Leaves are spread across pans and
troughs
Leaves are withered on pans
Leaves are cooled
Leaves are removed from pans and
reweighed
Leaves are moved onto special trays
and rolled
Leaves go through a first
drying
Leaves are cooled
Leaves are put into new trays for a second drying
Leaves are removed from trays and reweighed; poor-quality
leaves are thrown away
Leaves are visually inspected
Poor-quality leaves are thrown away

3. Leaves are moved to an
oxidizing area
Leaves are oxidized
Leaves get a final drying to
complete the oxidation process
Leaves are cooled
Leaves are sent to packaging and
shipping
PACKAGING AND SHIPPING
Leaves are weighed
Leaves are sorted; small, misshaped, or discolored tea leaves
are discarded
Leaves are weighed
Leaves get a second sorting
Leaves are put into paper tea
bags and sealed
Tea bags are wrapped in
paper packets
Tea bags are sealed
Wrapped tea bags are sorted into cardboard
packs of 20
Cardboard packs are sealed and
wrapped in plastic

4. Boxes are sorted into shipping
boxes
Shipping boxes are wrapped and sealed, ready to be shipped
End
 Process Workflow for Tea Production
o FARM
 Start
o PROCESSING
o PACKAGING AND SHIPPING
 End
QSO 321 Process Workflow for Tea Production
The flowchart covers the steps involved in picking, processing, and packaging and shipping tea.
The outline below detasils these steps at each stage of the process.
Farm
Workers pick usable tea leaves from the field
Picked tea leaves are weighed and grouped into 50 kg bags
Bags of weighed tea are moved to a processing area
Processing
Bags of tea are reweighed at the processing facility
Tea leaves are spread across pans and troughs
Tea leaves are withered on pans
Tea leaves are cooled
Tea leaved are removed from pans and reweighed
Tea leaves are moved onto special trays and put through a rolling machine
Tea leaves go through their first drying

5. Tea leaves are cooled
Tea leaves are removed from special rolling trays and put into new trays to go through a second
drying machine
Tea leaves are removed from trays and reweighed; poor-quality leaves are thrown away
Tea leaves are visually inspected
Poor-quality leaves are thrown away
Tea leaves are moved to an oxidizing area
Tea leaves are oxidized
Tea leaves go through their final drying to complete the oxidation process
Tea leaves are cooled
Tea leaves are sent to packaging and shipping
Packaging and Shipping
Tea leaves are weighed
Tea leaves go through the first sorting machine; small, misshaped, or discolored tea leaves are
discarded
Tea leaves are weighed
Tea leaves go through a second sorting
Tea leaves are put into paper tea bags and sealed
Tea bags are wrapped in paper packets
Tea bags are sealed
Wrapped tea bags are sorted into cardboard packs of 20
Cardboard packs are sealed and wrapped in plastic
Boxes are sorted into shipping boxes
Shipping boxes are wrapped and sealed, ready to be shipped

6. image1.png
Project Charter for Workflow Process Improvement
Elimination of Waste and Improved Sustainability in Workflow
Contents
Executive Summary
Scope Statement
Business Objectives
Project Details
Requ i r e ments
Deliverables
Estimated Schedule
Estimated Budget
Risks
Completion Criteria
Define Project Success
Alternatives
Stakeholders
Project Manager
Project Authorization
Issue Log
Executive Summary
As the company plans to apply for B Corp Certification within the next five years, is important to
analyze our production workflow processes to look for reductions in waste and improve
sustainability metrics.

7. Scope Statement
The purpose of this project is to analyze and look for improvements in our tea production
workflow process. We primarily want to analyze the workflow processes from a lean
manufacturing perspective to look for waste and to focus our processes on improving quality for
the end user. We also want to analyze the workflow processes from a sustainability perspective
and consider how we can make our production workflow processes friendlier to the planet as a
whole.
Business Objectives
Analyze workflow processes for improvements to increase the company’s overall
sustainability metrics
Analyze workflow processes for ways to reduce waste or unnecessary steps that don’t add
value to our product’s end users
Analyze workflow processes to improve chances the organization is approved as a Certified B
Corporation
Project Details
Requirements
Simplify the tea production workflow using lean manufacturing principles to increase efficiency
Reduce use processes and materials that are not environmentally friendly
Make process and material changes that cannot increase manufacturing costs
Deliverables
Updated process flowchart
Cost-benefit analysis of changes
Summary of changes that specifically note sustainability measures used
Estimated Schedule
The project should be completed within two months of project kickoff.
Project Milestones or Phases Estimated Completion Date
Project Kickoff Day 1
Analysis of Current Workflow Process Day 21

8. Completion of Research Around Potential
Changes
Day 42
Final Recommendations Day 53
End of Project
A week after the final set of recommendations is
created
Estimated Budget
This project has a limited budget of $30,000. Funds are allocated for travel, research, and the
hiring of a third-party contractors to support the analysis.
Risks
Removal of critical processes could lead to overall production errors or bottlenecks.
Removal of processes could lead to less safe working environments for employees.
Removal of processes could lead to a lower quality end product and then lower sales and damage
to the company brand.
Completion Criteria
The project is considered complete when a new, streamlined workflow process has been
recommended based on analysis and research and has met requirements.
Define Project Success
The workflow production process limits waste as much as possible and is as sustainable as
possible, or will improve processes by reducing waste and improving sustainability. Improved
sustainability will be viewed from the perspective of the application to be a Certified B
Corporation.
Alternatives
The main alternatives to the project are not to review or change internal workflow processes or to
use a different operations process or philosophy that differs from lean manufacturing, such as
total quality management or Six Sigma.
Stakeholders
List all known project stakeholders.
Name Project Role Organization
Chief Operations Officer Project Sponsor NationaliTeas Corporate Office
Director of Production Project Team NationaliTeas Manufacturing Division

9. Director of Quality Control Project Team NationaliTeas Manufacturing Division
Project Manager
Jennifer Smith
Project Authorization
By initialing each page and signing below, the chief operations officer and the project sponsor
approve the project described herein and authorize it to begin.
Issue Log
Issues that come up after the charter has been approved should be added below and reviewed for
impact on cost, scope, and alignment to the original project requirements. Each issue should be
addressed, either through a short explanation of why it does not need to be acted on or an
explanation of how it will be resolved.
There is general confusion among stakeholders regarding their level of decision-making power,
involvement, and scheduling of major project milestones.
A stakeholder has recommended a change from the existing product packaging to a shiny foil
packaging for aesthetic reasons, and they have asked for this be built into the process workflow
documents.
The procurement department wants to triple the project budget to allocate more funds to
researching, testing, and finding a new supplier for compostable packaging materials.
Project Charter for Workflow Process Improvement Page 1
image1.emf
image2.emf