The document provides information about telephone conversations, including examples of informal and formal phone calls. It defines a telephone conversation as the transmission of a message through a phone, which can be either informal between friends/family or formal when calling an office or boss. Example dialogs are given for an informal call between friends and a formal call to an office requesting to speak to someone and leaving a message. The objectives are to introduce the topic of communication, learn about phone conversations, and recognize informal and formal call styles.

1. UN T I
I V:
“KEEP
CO M UN CA
M I TED”
Telephone call
3rd EMTP
2012

2. OBJECTIVES
•To introduce the topic of being
communicated
•To learn how to have a telephone
conversation
•To recognize a formal and an informal
telephone conversation.

3. WHAT IS A TELEPHONE
CONVERSATION?
I is the tra ns m is s io n o f a
t
m e s s a g e thro ug h a p ho ne .
•It can be informal: when you
call to a friend or relative.
•It can be formal: When you call
to an office, to your boss, etc.

4. EXAMPLE OF AN INFORMAL
PHONE CONVERSATION:
• Speaker 1: Hi Rosi, how is going on?
• Speaker 2: Hey man! Cool. You?
• Speaker 1: Good!... What about your husband?
• Speaker 2: He’s working now… something to
tell’im?
• Speaker 1: Yep, if he can call me back please.
• Speaker 2: Sure!. I’ll tell’im.
• Speaker 1: Thanxs Rosi. Take care!
• Speaker 2: No problem, you too!
• Speaker 1: Bye!
• Speaker 2: Bye!

5. EXAMPLE OF A FORMAL PHONE
CONVERSATION: . I like to ta lk to M
•Speaker 1: G o o d m o rning ’d r. Co rté z
p le a s e .
•Speaker 2: G o o d m o rning s r. I ’m s o rry but M Co rté z is
r.
no t he re a t the m o m e nt. Wo uld y o u like to le a ve him a
me ssage ?
•Speaker 1: Ye s p le a s e . Te ll him tha t M . Durá n ne e d s to
s
c o nta c t him .
•Speaker 2: Sure , I te ll him . Do e s he ha s y o ur p ho ne
’ll
num be r?
•Speaker 1: Ye s he ha s it. Tha nk y o u.
•Speaker 2: Yo u’re we lc o m e . So m e thing e ls e ?
•Speaker 1: N , tha t’s a ll. G o o d by e
o
•Speaker 2: G o o d by e M . Durá n.
s

6. LISTENING ACTIVITY
http://www.youtube.com/watch?v=WC-VJUKh8ec&fea

7. Scripts
Conversation 1 Conversation 2
 S1: I’d like to speak  S1: Hi. May I speak
to Ray Johnson with Janice Jones?
please.  S2: Janice is at lunch.
She’ll be back in about
 S2: I’m sorry he is
an hour.
not in right now.
Would you like to
 S1: Could I leave her a
leave a message? message?
 S2: Sure.
 S1: Yes. Could you
please have him call
 S1: Please tell her that
Harry Donald at 555- Sue grant called.
Could you have her
4564? call me back at home?