2. OBJECTIVES
Knowledge Objectives Skill Objectives
1. CRVA Management Organizational Chart 1. Review and practice safety procedures
2. Efficient paperwork process
2. CRVA History 3. Review time/attendance requirements and
3. CRVA Vision and Mission paperwork
4. Practice proper use of equipment
4. Key responsibilities of their positions
5. Department services and functions Attitude Objective
6. Policies, procedures and rules 1. Feel part of the organization
2. Establish positive camaraderie
7. Attendance, performance, absentee 3. Make a good first impression
policies 4. Adopt department goals, philosophy and
8. Resources for new questions and vision
concerns 5. Foster commitment to continuous learning
and performance improvement

3. CRVA: HISTORY
With an organization-wide vision of Southern hospitality and world-class customer service, the
Charlotte Regional Visitors Authority (CRVA) seeks to ensure that the visitors and events that come
to the area have a positive experience. Our responsibilities include destination marketing through
Visit Charlotte and management of Charlotte’s public assembly facilities which include Bojangles
Coliseum, Charlotte Convention Center, NASCAR Hall of Fame, Ovens Auditorium and Time
Warner Cable Arena. Guided by three main mission objectives, the CRVA markets by bringing
visitors and events to the Charlotte region, manages by making the visitors’ experience positive and
the events successful, and maximizes by marketing and managing in a way that continues to bring
visitors and events back to the region.
The 13-member board of directors gives leadership and guidance to newly-appointed Chief
Executive Officer Tom Murray (press release). Management staff of the CRVA reports directly to
the board which in turn is accountable to the City of Charlotte and the Mayor's office.
The CRVA manages city-owned assets whose value exceeds $500 million, employs 200 fulltime
employees and a variety of temporary positions and has an annual operating budget of $50 million.
On an annual basis, the CRVA facilities host over 600 events attended by approximately 2 million
residents and visitors.

4. Tom Murray
CEO
Charlotte
Regional Visitors
Authority
Jeffrey Mann
Assistant
General
Manager of
Operations
Leon Brown
Monica Pettiford
Assistant
Operations
Director of
Manager
Operations
Jock Jones
Caitlyn Hadley
Event
Operations
Conversion
Coordinator
Supervisor
Jerry Tobin
Daytime
Foreman
Steve McCann
Event
Conversion
Foreman
Robbie Stinson
Event
Conversion
Foreman
Tasheem Hayes
Event
Conversion
Foreman

5. EQUAL EMPLOYMENT OPPORTUNITY
The CRVA prohibits discrimination against any individual with
respect to compensations, terms, conditions or privileges of
employment because of: race, religion, sex, age, nationality,
military status, sexual orientation or disability (including
pregnancy). Applicants or employees who believe they were
subjected to a discriminatory personnel decision should file a
complaint with the Building Manager, Director of Human Resources
or the Chief Executive Officer.

6. SAFETY
To assist in providing a safe and healthful work environment for
employees, customers and visitors, the CRVA has established a
workplace safety program. The director of Human services has
responsibility for implementing, administering, monitoring and
evaluating the program. Its success depends on the alertness and
personal commitment of all.

7. BUILDING SECURITY
We pride ourselves on keeping our facilities safe and secure for all. We
continue this success fully with the help of:
• 24/7 full range camera recording
• No doors propped open for re-entry by any employee
• Entering/Exiting through employee entrances only
• Wearing badges at all times
• Round the clock security officers
• Only using Bobcat Hallway during concert events

9. ON THE JOB INJURY
How To Handle Emergency/ Non-Emergency Work Related Injuries:
Injured employees should report the incident to the immediate supervisor, foreman,
manager, security or First Aid Staff.
NOTE: Drug & alcohol testing WILL be required when the employee is
involved in an on-the-job accident that causes personal injury requiring
medical attention or damage to CRVA property in excess of $100.00
North Carolina Law allows the employer to choose the physician (Presbyterian
Urgent Care Location) and direct medical care of the injured employee.
NOTE: Treatment by the employee’s physician is not covered and all
bills/cost will be the responsibility of the employees

10. ON THE JOB INJURY
Emergency: After Hours Incidents
In the event of an after hour incident, employees should go to Presbyterian
Hospital Emergency room ONLY. A copy of the “On The Job Injury”
completed online (https://claims.ci.charlotte.nc.us/) and original “Medical
Treatment Referral” form should be submitted to Human Resources by
noon (12:00pm) of the next business day.

11. ON THE JOB INJURY
Non-Emergency Incidents:
In the event of anon-emergency incident employee and supervisor should complete the “On
The Job Injury” form online (https://claims.ci.charlotte.nc.uc/) with the supervision contact
information. Supervisor completes the “Medical Treatment Referral” form to send with the
employee. Supervisor takes/sends employee to Presbyterian Urgent Care location with the
completed “Medical Treatment Referral” and “On The Job Injury” forms. The employee
returns the completed “Medical Treatment Referral” form to the supervisor who evaluates the
work status and sends ALL FORMS to Human Resources immediately. Your Cooperation is
vital for this process.

12. ON THE JOB INJURY
Follow-up:
If follow-up care is scheduled and Risk Management has accepted the claim, the supervisor
must give the employee another “Medical Treatment Referral” form and allow the employee
to return to the doctor.
If follow-up care is not scheduled or Risk Management has not accepted but the employee
requests additional care, Human Resources will call Risk management for instructions prior
authorizing any additional treatment. All employees who are out of work for more than five
(5) calendar days must set up a conference with Human Resources, by phone or in person.
This is required for receiving lost time benefits/compensation.

14. WEATHER RELATED CLOSING
In this industry the weather does not affect the status of the event therefore all third (3rd) shift
employees must report to work despite weather conditions.
If poor weather prevents an employee from reporting to work, the absence will be without
pay. However, with the approval of the Building Manager, the employee can use accrued
vacation time to prevent the loss of income.
If a facility is closed because of poor weather conditions, employees will be notified by a
recording available for listening by calling the switchboard at their respective facility. In this
case, the absence will be with pay.

15. PUNCTUALITY POLICY
An employee must notify management of each tardy when reporting to work. The proper
notice time is fifteen (15) minutes or more before the start of shift.
DAY SHIFT EMPLOYEES:
Please call Day time Foreman- Jerry Tobin at 704.688.8547
or call Leon Brown at 704.688.8505
NIGHT SHIFT EMPLOYEES:
Please call Event Conversion Supervisor- Jock Jones at 704.688.8549
or call Leon Brown at 704.688.8505

16. PUNCTUALITY POLICY
Notification from a family member, friend or co-worker is not acceptable unless it is an
emergency situation and the employee is unable to contact the supervisor.
The employee is expected to contact the supervisor as soon as possible.
Providing proper notification does not excuse an employee from disciplinary action
concerning tardiness
Following this protocol ensures accurate information is received and recorded.

17. ATTENDANCE POLICY
Absentee Policy
An employee must notify management of each absence when reporting to work before the start of scheduled
work shift. Proper notification must be received at least one (1) hour before the start of scheduled work shift.
Employees will notify their designated supervisors of absence. If no supervisor is available, leave a message on
their voicemail. When providing notification of being absent, an employee must state reason(s) for absence.
Notification from a family member, friend or co-worker is not acceptable unless it is an emergency situation and
the employee is unable to contact the supervisor. The employee is expected to contact the supervisor as soon as
possible. Providing proper notification does not excuse an employee from disciplinary action concerning
tardiness. Following this protocol ensures accurate information is received and recorded.
DAY SHIFT EMPLOYEES:
Please call Day time Foreman- Jerry Tobin at 704.688.8547
Or call Leon Brown at 704.688.8505
NIGHT SHIFT EMPLOYEES:
Please call Event Conversion Supervisor- Jock Jones at 704.6880.8547
Or call Leon Brown at 704.688.8505

18. ATTENDANCE POLICY
Consecutive Days Absent
An employee must notify management when there will be consecutive days absent from work. This
must be made in person to at least one (1) of your immediate supervisors. The employees must
advise the supervisor of the anticipated date of return from consecutive days absence. Notification
from a family member, friend or co-worker is not acceptable, unless it is an emergency situation and
the employee is unable to contact the supervisor. If this is the case, the employee is expected to
contact the supervisor as soon as possible. Upon return to work, an employee who missed time
because of sickness must provide a medical note for our records. If a return visit to the doctor is
necessary, the information must be stated in the medical note. Following this protocol ensures
accurate information is received and recorded.
DAY SHIFT EMPLOYEES:
Please call Day time Foreman- Jerry Tobin at 704.688.8547
Or call Leon Brown at 704.688.8505
NIGHT SHIFT EMPLOYEES:
Please Call Event Conversion Supervisor- Jock Jones at 704.688.8549
Or call Leon Brown at 704.688.8505

19. POLICIES FOR OTHER FACILITIES
The Time Warner Cable Arena policies remain the same regardless of the various
venues you may work. If you are to be absent of late to work you must call you
immediate supervisor/manager. If there is no answer, leave a detailed voice message.
It will be your immediate supervisor/manager to notify the other facility.

21. Power / Misc Items Conversion Continued
Lights: 1 x 400 amp services (SL) 3 phase
Arena Mode prior: Basketball
Sound: 1 x 200 amp (SL) and (SR) 3 phase
Smoke and Haze: The show w ill use smoke and haze
Video: 200 amp, 3 phase Arena Mode after: Basketball
Caterer: Advanced w ith J. Womack
Shore for Buses: Will need pow er for buses. Show carries 8 Buses at 5AM arrival.
Note: Table and Chair Requests for Concourse and Backstage locations. If none are listed, please be prepared
Portable Spots: (5) locations TBD show day the m orning of Load-In to set.
Cable Ramps: Please have all Front of House cables ramped. Specifically near floor access Main and Upper Level Spaces 8' 6' 8' Skirted 6' Skirted CHAIRS Bike Rack White Fencing
points and cross aisles. Main Lobby Set-Up Standard Set
Curtains: Please low rer only the Rock the Roof Top curtain before load-in Trade Street (Exterior) 4 10 to 12 Standard Set
5th Street (Exterior) 4 10 to 12 Standard Set
Maintenance/Conversion Low e's Home Court
Arena Configuration 180 End Stage Configuration Carolina Marketplace
West Seating: In Basketball Front Court
East Seating: 108 to 111 Pushed in. Executive Entrance 1 3
Dow n Aisles: 101/117 : 101/102 : 103/104 : 104/105 : 105/106 : 113/114 : 114/115 : 115/116 : Rock The Roof Top
116/117 Main Concourse
Stage: 52'w x 40'd x 5'h - HOUSE STAGE - Monitor w ing 12'w x 16'd x 2'h to be
built 8' from dow nstage edge. (build in place before load-in)
Stage to be build 26' off back w all.
Stairs: (2) Sets of stairs - House to provide Main and Upper Level Totals 0 0 8 1 3 0 0
Pipe and drape: Need (2) 8 x 8 L shaped pieces on stage. Location tbd
Need a 12 x 8 quick change upstage location tbd
First Row Sold: Row A all the w ay around except for 101/117 in basketball
Seating: First 3 row s continental seating
Mix Position: Event Level Spaces 8' 6' 8' Skirted 6' Skirted CHAIRS Bike Rack Notes
Distance from DSE: 92' DSE of Stage Production 1
Sound 12'w x 8'd on the floor Production 2
Lights 8'w x 8'd x 1'h Stage
Camera 4'w x 8'd x 4h' Large Media Workroom
Bike Rack Around mix after load-in Small Media Workroom 2 4
Barricade w ill use the house barricade in front of stage
Floor Seating: ALL ROWS 40" Star 1
1st Row off of the stage 10' from DSE of Stage Star 2
# of row s on the sides Sec. 1 and 3 (15 Row s), 7' cross aisle , Sec. 4 & 6 (14 Row s) Star 3
# of row s in the middle Sec. 2 (15 Row s), 7' cross aisle, Sec. 5 (7 Row s) Star 4
Chair set Will be betw een 1:00PM and 2:00PM. Please have additional chairs available. Locker Room 1
Fork Lifts (1) Load-in (1) Load-out Locker Room 2
Spots (5) FOH Spots. Location TBD day of show Officials Lounge
Load-out Please strike chairs starting from the front of the stage Back Court Basketball set-up
Trash Cans Please have trash cans next to stage and behind stage Visiting NBA
Locker Room 3
Tow els: N/A Locker Room 4
IT: Phone and Internet Needs (# of Lines per Backstage Room ) Event/Low er Level Totals 0 0 0 2 4 0
Please have an IT Rep. onsite by 8am to drop any additional phones as rooms are assigned.
Please have (1) high speed drop and (1) phone line in Event Production #1 live prior to load-in
Jani King
Show production w ill need (4) phone lines exts. 7702, 7708, 7713 and 7715. Locations TBD day of show Standard Please have all event spaces cleaned prior to load-in.
Please have all restrooms cleaned and stocked prior to load-in.
Please have (1) phone line ext. 7705 & (2) Internet drops live in Sm all Media Workroom at Load-
Special Requests Please monitor trash cans outside of the Arena and empty multiple times throughout the
in (Live Nation)
evening. Please clean the sinks in the loading dock.
Please provide S. Holden w ith recap of all phones and Internet lines by 3pm for settlement purposes.
Loading Dock: Parking list to be provided day of show by S. Holden

24. CRVA FACILITY OPERATIONS ORIENTATION UPDATED 7/2012