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Linking Staff Wellbeing and Patient Experience


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A presentation by Barbara Wren

Published in: Health & Medicine
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Linking Staff Wellbeing and Patient Experience

  1. 1. Linking Staff Wellbeing and Patient Experience<br />Barbara Wren<br />C. Psychol.<br />Consultant Psychologist<br />
  2. 2. Wellbeing at Work<br />The ability to reach the highest potential possible for the individual and the organisation.<br />Includes short term emotional outcomes, long term psychological, physical functioning and work performance<br />Demonstrated by productivity, effectiveness, satisfaction, commitment.<br />
  3. 3. The Evidence<br />Work environments affect wellbeing<br />High demands+ Low control+ Poor support= Stress<br />Consequences = motivation, absenteeism, performance<br />People respond differently to work pressure<br />Vital Role = Managers and Teamwork<br />
  4. 4. There’s no time for staff wellbeing……there’s no time….<br />For me<br />To think<br />The patient comes first<br />Chance would be a fine thing….<br />Staff wellbeing is low down on the priority list<br />Put up and shut up <br />Be glad you’ve got a job….<br />
  5. 5.
  6. 6. Coherence, Creativity and Contact<br />
  7. 7. Signs of Health and Wellbeing<br />Energy<br />Vitality<br />Curiosity<br />Challenge<br />Flow<br />Satisfaction<br />Co-operation<br />Creativity<br />Problem solving and development<br />Engagement<br />
  8. 8. The Building Blocks<br />Teamwork<br />Clear roles<br />Effective meetings<br />Good problem solving<br />Inspiring leadership<br />Clear, shared objectives<br />Manageable demands<br />Control over work<br />Good management<br />Support: resources<br /> : emotional impact<br /> : challenge<br /> : peer relationships<br />Organisational culture<br />Recognition and valuing of work<br />Space to plan and review<br />Good change management<br />
  9. 9. Staff Effectiveness and Wellbeing<br />Scope wellbeing and effectiveness in your Trust<br />Prioritise<br />Develop interventions<br />Align/integrate with other project components<br />Implement<br />Evaluate<br />
  10. 10. Thank – you for your Attention!<br />Barbara Wren<br />Consultant Psychologist in Health and Work<br /><br />