A collaborative process in which managers and employees set mutually agreeable goals, define the responsibility for results and determine the means of evaluating individual and group performance
2. “A collaborative process in which managers and
employees set mutually agreeable goals, define the
responsibility for results, and determine the means of
evaluating individual and group performance”.
3. The process consists of a cycle of four
steps:
Setting goals
planning action
implementing plans
reviewing performance
The MBO Process
4. Setting goals
The first step
Top managers formulate the overall
organizational goals
Middle managers work with first line managers
to set goals
This strengthens organization’s overall goals,
and commitment.
5. Planning action
The second step
During action planning, managers decide on the
“who, what, when, where, and how” details
needed to achieve each objective.
6. Implementing plans
The third step is implementing
to control their performance managers must be
allowed to implement their plans in their own
way.
Element of self control
7. Reviewing performance
Last step in MBO
managers review the performance of the
people they supervise
evaluate the plans to achieve individual
and group goals
discuss how can these obstacles be
removed
8. Benefits of MBO Program
Ability to focus management and employee
attention on specific activities that directly
influence performance and goal attainment.
MBO process foster participation, which can
encourage stronger commitment and motivation.
It provides an unbiased and systematic way to
measure the contribution of managers and
employees.
9. Limitations
Without the consistent involvement and
commitment from top management, an MBO
program can’t prove to be effective.
The difficulty of setting specific MBO goals for
particular jobs and areas of performance.
MBO program may overemphasize to maintain
short term goals and performance , postponing
or ignoring activities needed to maintain long
term organizational health.