Todd John's Case Analysis

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Kavita Choudhury

Global Outsourcing- USTC's Entry into India: HR issues

Business

PROBLEM
STATEMENT
W H A T C O U L D B E D O N E T O A T T R A C T
Q U A L I T Y A P P L I C A N T S A N D H O W C O U L D
T O D D A N D H I S H R T E A M I M P R O V E T H E
H I R I N G P R O C E S S F O R U S T C - I ?
By team
HIRE HUNTERS

CASE SUMMARY
• The case basically deals with the HR issues faced by a US Telecom
Company (USTC) when entering is entering India to open its subsidiary
named USTC-I for software development.
• For this purpose, USTC-I recruits fresh graduates as well as experienced
professionals.
• Todd Johns (The Protagonist), an HR Manager with the US is facing HR
challenges as the company attempts to recruit professionals for USTC-I.

PROBLEM OF
CULTURAL AND
L ANGUAGE
BARRIER
ISSUES FACED BY TODD JOHNS
1. Include at least 2 Indian expats
already working in USTC to reduce
cultural and language barriers.
2. Provide some cultural sensitivity
training to Todd’s team.
SOLUTION

PROBLEM OF OFFICE
POLITICS
ISSUE OF
ONBOARDING
1. Onboarding of both managerial staffs and
freshers needs to be meticulous and include
program of Strategic and Cultural alignment
with Parent company strategies.
2. Orientation of USTC-I’s employees and align
them towards the parent company’s goals and
objectives.
3. Conduct training programme for freshers.
4. Make employers understand the mission and
values of the company and pay more attention
to quality of the employees rather than just
focusing on delivering products.
SOLUTION

ISSUE OF FRAUDULENT RESUME
 Tie up with the registered employment agencies like Quess Corp, ABC Consultancies
etc. and sign MOA that include the liability clause of ensuring the correctness of the
resume.
 Aptitude and psychometric tests to be conducted by these agencies.
 For background check of experienced candidates, ask them the contact number of
previous employers and also ask for previous company’s website link. Also, get
his/her work address and scan his/her business card.
 For Freshers, background check can be done which includes checking accreditation
of university and other documents submitted by the candidate.

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