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thealien.design
A Thorough Guide to
Master UX Strategies
for User Retention
01
thealien.design
First Impression
Matters
Sophistication in the first-look of the
website/app’s design firmly stands in the
mind of the user. The first impression
thereby facilitates successful outcomes.
02
thealien.design
Customer
Satisfaction - The
Ultimate Priority
The conclusive factor for user retention,
with utmost focus, can portray wonders in
terms of the triumphant retaining of
customers.
03
thealien.design
Feedback Scale
Simple yet efficient, Customer Satisfaction
Score could be calculated by consistently
channeling their feedback questions to
users during conversions & conversations.
a) CSAT
04
thealien.design
Classifying the customers as Promoters,
Passives, and Detractors, the Net Promoter
Score is calculated in a simple formula to
determine user loyalty.
a) NPS
05
thealien.design
Good Old
Newsletters
Being a boon to the business, Newsletters
have the ability to bring back the users
again and again efficiently via their inbox.
06
thealien.design
Testimonials speak
for the Brand
Establish brand value from the words of the
previous users. Their satisfying experience
influences existing users to continue with
the brand.
07
thealien.design
Beware of Red
Flags
Identify the struggles faced by users with
the current design. Fix it before they turn
their backs to the brand. Cause, even minor
design changes goes a long way.
How do you retain users?
Share them in
comments below

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