Participates in programs for consumer welfare and protection

1. THE CONSUMER ACT OF THE
PHILIPPINES
Republic Act No. 7394

2. This law is designed to prevent business that engage in fraud or
specified unfair practices from gaining an advantage over
competitors and provide additional protection for the weak and those
unable to take care of themselves.
PURPOSE:

3. It is the policy of the State to protect the interest of the consumer,
promote general welfare and to establish standards of conduct for
business and industry. The objectives of this Act is all focused to the
welfare, protection and rights of all the consumer in the Philippines.
BASIC POLICY:

4. This law is for all of us. We benefit for this Act because all of us is a
consumer.
THIS LAWISFOR?

5. • Protection against hazards to health and safety; protection against
deceptive, unfair and unconscionable sales acts and practices;
• Provision of information and education to facilitate sound choice
and the proper exercise of rights by the consumer;
• Provision of adequate rights and means of redress; and
• Involvement of consumer representatives in the formulation of
social and economic policies.
THE OBJECTIVES OF THIS ACT
ARE THE FOLLOWING:

6. • Right to basic needs
• Right to safety
• Right to information
• Right to choice
• Right to representation
• Right to redress
• Right to consumer
education
• Right to a healthy
environment
CONSUMER RIGHTS:

7. • Department of Health:
Food, drugs, cosmetics,
devices, and substances
• Department of Agriculture
Products related to
agriculture:
• Department of Trade and
Industry:
Other consumer products
not specified above
WHO ARE THE AGENCIES
CONCERNED?

8. The duty of the State:
• To develop and provide safety and quality standards for
consumer products.
• To assist the consumer in evaluating the quality.
• To protect the public against unreasonable risks.
• To undertake research on quality improvement of products and
investigation into causes and prevention of products related
death, sickness, and injury.
CHAPTER I – CONSUMER
PRODUCT QUALITYAND SAFETY

9. • Article 7 – Scope of implementing agencies
• Article 11 – The department shall also direct the
manufacturer, distributor, or seller of such product to extend
any or all of the following remedies to the injured person:
To replace the product, the refund the purchase price or to
pay the consumer reasonable damages.
• Article 15 – Imported products
ARTICLES UNDER CHAPTER I:

10. The duty of the state:
• To protect he health of the consumer by ensuring a safe and good
quality of food, drugs, cosmetics and devices and to regulate their
manufacture, sale, distribution and advertisement.
CHAPTER II – FOOD DRUGS AND
COSMETIC DEVICES

11. (Food)
• Article 23 – Adulterated food
• Article 24 – Regulations of unprocessed food
(Drugs and Devices)
• Article 29 – Adulterated drugs and devices
• Article 32 – Dangerous drugs
• Article 33 – Banned or restricted drugs
(Cosmetics)
• Article 35 – Adulterated cosmetics
ARTICLES UNDER CHAPTER II:

12. Declaration of Policy:
• The state shall adopt measures designed to protect the consumer
against substances other than food, drugs, cosmetics, and
devices that are hazardous to health and safety.
CHAPTER III – HAZARDOUS
SUBSTANCES

13. Any substance or mixture of substances which is toxic, corrosive,
irritant, a strong sensitizer, flammable or combustible or generates
pressure through decomposition, heat or other means, if such
substance or mixture may cause substantial injury or substantial
illness.
HAZARDOUS SUBSTANCE:

14. • Article 46 – Prohibited acts
Every producers should label their products if those are
hazardous or dangerous, banned hazardous products but still
delivered by producers are strictly prohibited.
ARTICLES UNDER CHAPTER III

15. Articles under Chapter IV:
• Article 61 – Implementing agency
The provincial, city, and municipal treasurers shall strictly
enforce the provisions of this chapter and its implementing rules and
regulations.
• Article 62 – Sealing and testing instruments of weights and
measurements
All instruments for determining weights and measures in all
consumer and consumer related transaction shall be tested,
calibrated and sealed every six months by the official sealer.
CHAPTER IV – REGULATION OF
PRACTICES RELATIVE TO WEIGHTS
AND MEASUREMENTS

16. Articles under Chapter V:
• Article 68 (a) – Terms of express warranty
Seller or manufacturers who gives an express warranty shall
set the terms of warranty in clear and readily understandable
language by the consumers, shall identify the party to whom the
warranty is extended, shall state the products or parts covered of
warranty, state what the warrantor will do in the event of a defect,
state what the consumer must do to avail new product and replace
the old one.
CHAPTER V– CONSUMER PRODUCTS
AND SERVICE WARRANTIES

17. DESIGNATION OF WARRANTY:
“Full
Warranty”
“Limited
Warranty”

18. The duty of the state:
• The state should enforce compulsory labelling, and fair packaging
to enable the consumer to obtain accurate information, quality and
quantity of the contents of products and to facilitate comparison of
the value of such products.
CHAPTER VI – LABELLING AND
FARE PACKAGING

19. • Article 77 – Minimum labelling requirements for consumer
products
Label needs its correct registered trade or brand name, its
duly trade mark, duly business name, the address of the
manufacturer, importer and repacker of the consumer product of the
Phil., its general make or active ingredients, the net quantity of
contents, and country of manufacture (imported or not).
ARTICLES UNDER CHAPTER VI:

20. Brand name
Ingredients
Nutrition facts

21. • Article 78 – Philippine Product Standard Mark
• Article 80 – Special packaging of consumer products for the
protection for children

22. • Article 84 – Additional labelling requirements for food
(Expiration date, whether the product is semi-cooked, fully
processed, or ready-to-eat, and if the ingredients used are natural or
synthetic.)
• Article 87 – Additional labelling requirements for cosmetics
• Article 94 – Labelling requirements for cigarette
Warning: Cigarette
Smoking is
Dangerous to your
Health