Check out what enabled the BPO Industry, what might take it down, and what needs to be done to keep it where it is.

1. Tough Times Ahead of BPOs
Reducing competitive
advantage
Robots replacing
humans
High Attrition Rates
Changing business requirements
Digital, Real-Time, Analytics….
Nitin VERMA
Co-Founder

2. Our simple understanding of BPOs
• If you can do it better and cheaper than me,
so please do it!
• The BPO industry is completely information-
based
• Information management & analytics is at the
core

3. The BPO Saga 2 0 1 7
• Total size of India’s BPO Industry - $150 Bn
• About 10 million Employees
• Serving countries all over the world
• NASSCOM says almost half of Fortune 500
companies choose to outsource to India
(That’s huge)

4. What Boosted The BPO Industry in India ?
• 1.2 Billion Population
• English speakers
• The Cost Advantage (We are good at what we
do)
• The Time Factor (We are suitably located)
• What Else?

5. Technology Folks!
Process Automation Software, Cloud Computing,
Business Analytics Software

6. What is Was The Great Indian BPO Dream?
• India ranks among the top five countries in
terms of digitization maturity. That’s amazing
right?
• It is was expected to be among the top
countries with the opportunity to grow and
scale up digital platforms by 2020.
• What happened?

7. The Recent Challenges in the BPO Industry?

8. Dissatisfied clients & employees
• Clients’ requirements are changing & they are
getting more demanding
• Difficult to find & retain talent
• What is the main reason behind this?

9. Changing Technology
• Technology is continuously evolving rapidly.
• Timelines have shrunk from years to months
• Need for interconnected and a unified digital
world

10. Impact of Automation
Will Chatbots and Artificial Intelligence(AI) take over
our jobs?

11. Lack of Accountable & Agile Culture
• The Indian ‘nod’ of head that says Yes –
“I hear ya but I don’t get it and I’m not going
to object to you because of the way I was
brought up.” – Needs to stop
• Instead, we need to be challenged and the
way of learning has to change.
• Guess the education system has to come
under discussion one way or other.

12. How does BPO industry overcome
these challenges?

13. Yes, You See it right

14. 14

15. Co-Innovate with Technology Partners
• Vision – To upgrade your team’s
capabilities and productivity
• Design & provide innovative solutions
relevant to today’s digital era
• Create more value for your customers
by saving both – cost and time

16. Thank You 
P.S - We are showing a demo at our exhibition
stall. Come and visit us!
For productivity was never easy to gain – Until
Now!