Love acronyms? When AI meets EX, sparks fly! Get the picture on how artificial intelligence is impacting key touchpoints in the employee journey as well as the field of human resources as a whole.

1. Artificial Intelligence (AI) on
Employee Experience (EX)
“A brand is defined by the customer’s experience.
The experience is delivered by the employees”
Step Hyken

2. Is artificial intelligence transforming employee
experience forever?

3. Artificial Intelligence In The
Workplace

4. • Working in the digital era, especially with
the latest AI revelations, has resulted in a
new quality of life.
• Technology companies routinely deal with
AI development in their software, apps,
and devices.

5. • AI-driven technologies are turning job
training, recruitment, sales enablement,
and personal development upside down
and inside out every day.
• AI is changing our working habits, problem-
solving, and strategic thinking.

6. Recruitment

7. • Companies like Indeed and Zip
Recruiter promise their recruiting clients
faster, more accurate ways to zone in on
the most suitable job candidates.
• AI pre-screening options are invaluable
time-savers for companies that receive
thousands of applications.

8. • For example, Pymetrics ranks candidates
and systematically analyzes a massive
body of data that links to the profiles of
high performing employees in the same
role.

9. • Some Fortune 500 companies use an AI
tool known as Montage.
• It includes on-demand text interviewing, a
virtual assistant that schedules meetings
with promising candidates – thus removing
human bias from the initial stages of the
recruitment process.

10. Onboarding

11. • AI chatbots kick into action to help recent
hires move into their new jobs.
• These technologies get right to the
candidates’ frequently asked questions,
blowing through small things that
sometimes become significant obstacles.

12. • For example, Unilever uses its proprietary
chatbot (Unabot) and relies on natural
language processing (NLP), an AI feature
that provides answers related to issues
ranging from parking to payroll issues to
subsidized meals in the canteen.

13. On-the-job training

14. • Your bosses want you to move up the
ladder as fast as your improving skills
allow.
• They also want you to learn from others,
and from the other side of things, teach
your successor.

15. • For example, Honeywell is an excellent
example of first-class training, with no loss
of work momentum.
• The company focuses on augmented and
virtual reality (AR/VR) tools using AI and
insists that it’s a reality work experience
like no other for new hires.

16. An augmented workforce

17. • The biggest fear for human beings is that
machines and AI are replacing them.
• This creates fear, especially in warehouses
and factories where robots are operating
the production lines.

18. • AI applications and hardware assistance
complement humans’ efforts to provide
better results.
• Rather than replacement, many AI
strategies are providing augmentation.
• Freed up from the routine, humans can
think outside of the box to develop new
ideas and improvements.

19. Workplace surveillance

20. • At least half of large enterprises are
watching employee performance on the
job. Aside from EX, CX is everything today.
• Consistent, high-quality employee
performance at every customer touchpoint
is crucial to ROI and market success.

21. • Companies want to know everything that’s
going on in the business, from email
messages to conference calls to bathroom
breaks to unexpected stress signals.

22. • Anything that may swing a customer’s
buying decisions in the wrong direction is
fair game for management AI-tracking.

23. Final Thoughts

24. • Yes, to an extent, Big Brother is watching
you, but right now, it’s making a good case
for the employee’s benefit rather than the
darker side of the picture.

25. • One thing’s for sure: AI has entered the EX
arena through the main door and, from the
looks of it, it’s there for the long run.

26. AI is the game changer
in the world of digital EX

27. Pay attention to recruitment,
onboarding, on-the-job training, and
utilize AI to improve employee
experience.

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