Good

1. Scientific Session- ii
Nursing Administration and Management
Education Par Excellence CH NC 24 Jul 22
TOPIC Speaker
SOFT SKILL Sub (Nur Tech)
Sunil Kumar Patel

2. Qualifications
•BA
•DIPLOMA IN GN&M
SCHOOL OF NURSING CH(WC) CHANDIMANDIR
Education Par Excellence CH NC 24 Jul 22
Resume

3. 3
What are soft skills in Hospital settings ?
Education Par Excellence CH NC 24 Jul 22
 Soft skills are personality skills.
 They are difficult to measure
 Crucially important to patients and families during their experience
within any part of the healthcare system.
Examples of personality skills include:
 Communication
 Listening and positive attitude
 Teamwork
 Critical thinking and problem solving
 Empathy
 Initiative and leadership
 Adaptability
 Organization and time management
• संचार
• सुनना और सकारात्मक दृष्टिकोण
• टीम वक
क
• गंभीर सोच और समस्या समाधान
• सहानुभूष्टि
• पहल और नेिृत्व
• अनुक
ू लन क्षमिा
• संगठन और समय प्रबंधन

4. 4
Education Par Excellence CH NC 24 Jul 22
ST. MOTHER THERESA
OUR INSPIRATION

5. Education Par Excellence CH NC 24 Jul 22
Why soft skills are important ?
Soft skills affect everyone (i.e., patients, team members, and
interdisciplinary colleagues).
Soft skills often influence how patients rate their overall
experience in a healthcare visit.
The patient’s perspective or satisfaction rating is often
captured by using surveys after the patient visit with
questions such as:
 Were you treated with respect and dignity?
Were all procedures explained to you in a way that you
could clearly understand?
How well did the staff work together?

6. Soft Skills – Defined
शीिल कौशल - पररभाष्टिि
Education Par Excellence CH NC 24 Jul 22
“The cluster of personality traits, social
graces, facility with language, personal
habits, friendliness and optimism that
mark people to varying degrees”

7. Soft Skills – Attributes गुण
Education Par Excellence CH NC 24 Jul 22
Strong work ethic
Positive attitude
Good communication skills
Care with Compassion
Time management abilities Problem-solving skills
Team spirit
Self-confidence
Ability to accept and learn from criticism
Flexibility/Adaptability
Working well under pressure

8. WHOM TO REQUIRED SOFT SKILL
Education Par Excellence CH NC 24 Jul 22
Security
Diagnostics/
Pharmacy
reception
Administration
Dietician
Food &
beverages
Nursing
officers
Paramedical
Housekeeping
Relatives /
Visitors
Doctors
PATIENT

9. Soft Skills – Essential Ingredients
शीिल कौशल - आवश्यक सामग्री
Education Par Excellence CH NC 24 Jul 22
Empathy
सहानुभूष्टि
Flexibility
लचीलापन
Watchfulness
सावधानी
Emotional stability
भावनात्मक स्थिरिा
Confidentiality
गोपनीयिा
Concern
ष्टचंिा
Pro-activeness
प्रो-सष्टियिा
Kindness
दयालुिा
Integrity
अखंडिा

10. Soft Skills - For Whom all in a Hospital?
Education Par Excellence CH NC 24 Jul 22

11. Do ordinary work in extraordinary manner
असाधारण िरीक
े से सामान्य काम करो
Education Par Excellence CH NC 24 Jul 22
How?
 By a smile on your face
 By doing it promptly
 doing it with a positive approach
 By sharing helpful attitude
 By keeping yourself well groomed &
working optimistically
 speaking in low decent voice

12. VERBAL COMMUNICATION THAT WE FORGET
Education Par Excellence CH NC 24 Jul 22
 ‘Good morning’
Please.
Thank you.
May I help you.
What can I do for you?
How are you?
Get well soon.
Take care.
The softness in our voice.

13. Education Par Excellence CH NC 24 Jul 22
NON VERBAL COMMUNICATIONTHAT WE FORGET
 Proper eye contact.
 That look of concern.
 Not to avoid gaze.
 To smile.
 To lean forward.
 To stand up when patient comes.
 Not to continue chat on mobile.
 Show respect and empathy.

14. Don’t do different work, But do it differently
अलग काम मि करो, लेष्टकन यह अलग िरीक
े से करें
Education Par Excellence CH NC 24 Jul 22
• Remember-
To be punctual
Start the work ½ hour earlier
 Know your Patient
 Patients Safety At All Levels.

15. TIPS OF IMPROVING SOFT SKILL
Education Par Excellence CH NC 24 Jul 22
Always learn new things.
Accept responsibility for yourself and your actions.
Look at problems as challenges.
Be grateful always.
Avoid stiff neck approach.
Trust and Love yourself and your patients

16. Education Par Excellence CH NC 24 Jul 22

17. THANK YOU…