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IT strategy & transformation




Capability statement


                               deeper
Benefits of IT strategy & transformation
     Better governance & organization
     Align business & IT strategy
     Cost management - Minimize unnecessary duplication.
     Unleash business value from technology investments
     Drive & enable business growth
     Enhance business integration and technology foundations
     Assure planning, development, and implementations of sound new

      information technology resources taking advantage of the latest in IT
     Implement a Workforce Development Plan to identify the process of

      recruiting new employees and developing existing employees to
      maintain a skilled and properly staffed IT workforce.
     Continue emphasis on support and maintenance of existing IT

      resources.
     Improve Enterprise Security and Identity Management.
2
Awareness       Architecture   Investment


3. Our high-level approach [AAI] Typical duration: 9-11 weeks

         Awareness                       Architecture                       Investment




    1   Understand Strategic       5   Determine Strategic
        Context                        Intent for Next 2 to 3
    2   Build Constituent Map          Years
                                                                    9   Define & Prioritize
                                   6   Assess Hot Constituent           Opportunities
    3   Build Strategic,               Current Capabilities
        Financial and
        Performance Views          7   Define Hot Constituent       10 Develop Multi-Stage
    4   Build Heat Map                 Target Capabilities             Transformation Roadmap

                                   8   Develop Shortfall Impact


        Our Approach is based on selekt’s CBM method for IT Transformation Strategy.
        The above figure depicts the 10 steps of the CBM Method for IT Transformation
        Strategy.



3
4. About us
     A strategy & change consulting practice with expertise in business
      strategy, operations strategy, organisational change and technology
      strategy;
     A huge intellectual capital stemming primarily from working with
      numerous international & regional clients in similar service and
      audit industries;
     A large pool of specialised resources, with wide ranging skills; and,
     A well established practice in Beirut and Montreal which boasts local
      and regional knowledge and experience.




4
Sample deliverables




5
The Constituent Business Modelling (CBM) method is our
underlying framework for strategy development
    It is based on business models that support strategic decision making in a manner
               IVE
             that is independent of process flows and organisational boundaries
             AT
           TR
         US
      ILL
                                                   A Business Constituent…




          A full description of a
     Business Component includes its:

        Business Purpose – why it exists

            Activities – what it does

            Enablers – how it does it
                   Resources
                  Applications
                 Infrastructure


6
9

              Business & IT Project Opportunities

                                       IVE
                                                        Proposed Projects to implement Strategy
                                             Group     Biz. Unit 1      Biz. Unit 2    Biz. Unit      Biz. Unit 4


                                     AT
                                                                                           3
                                                                     New eHR application



                                   TR                                                                   Project


                                 US
                                            Group #1             Project                    Project
                                                                                                                              Business Project Portfolio
                                L
                                                                                                        Project
      Component                         Rated and prioritized projects
                              IL
       Business                                                                                                     Group           BU 1            BU 2             BU 3          BU 4
        Model                                                                         Project
                                            Group #2                                                                                      New eHR application
                                                                                      Project
                                                                                                                                         Capability #1            Capability #2   #3         #4
                                            Group #3                              Project
                                                                 Project                                Project
                                                                                                                                                            Capability #5
Cost
Savings
                  Capabilit
                     y
                              Reputati
                                onal
                                                       Project
                  Improve      Impact
                                                                                                                                                            Capability #6
                                            Group #4             Project
                    ment
H/   M/   L       H/ M/ L     H/   M/   L
H/   M/   L       H/ M/ L     H/   M/   L
H/
H/   M/
     M/   L       H/ M/ L     H/
                              H/   M/
                                   M/   L

                                                                                                                                   Biz. Process Reengineering
          L       H/ M/ L               L
H/   M/   L       H/ M/ L     H/   M/   L

                                                                 Project
H/   M/   L       H/ M/ L     H/   M/   L
H/   M/   L       H/ M/ L     H/   M/   L
H/
H/   M/
     M/   L
          L       H/ M/ L
                  H/ M/ L     H/
                              H/   M/
                                   M/   L
                                        L

                                                                                                                                                                                   Quality
                                                                                      Project                                      Compliance                                      Control
              Shortfall                     Group #5
              Analysis                                                                Project
                                                                                                                                     IT Project Portfolio
                                                                                                                     Group          BU 1            BU 2               BU 3            BU 4
                                                                                                                                                          Business Unit
                                                                                                                                                         IT Governance
                                                                                                                       Group           IT Reorganization
                                                                                                                    IT Services,
                                                                                                                     Processes,
                                                                                                                       Orga.          ITIL implementation

                                                                                                                                           IT People development

                                                                                                                                           New IT career path
                                                                                                                    On demand
                                                                                                                       Infr.
                                                                                                                    Voice over
                                                                                                                        IP


                                                                                                                            To be done after finishing the other IT projects
                                                                                                                            Not in the frame of the current IT strategy



              7
Sample Deliverable: Review Business Model & Processes
                            CBM Heat Map With BCD, Revenue and Cost Attributions
                   IVE
                 AT
                Business          New Business         Relationship                                               Financial Control

               TR
                                                                        Servicing & Sales   Product Fulfillment
              Administration      Development          Management                                                  and Accounting


             US
          ILL
                 Business                                                                       Fulfillment
    Direct                       Sector Planning     Account Planning    Sales Planning                           Portfolio Planning
                 Planning
                  M    L                M       L        M     L             M        L
                                                                                                 Planning               L    M
                                                                                                                                       Target Competency
                                                                                                                                          B = Base
                                     Sector            Relationship                                                  Compliance           C = Competitive
              Business Unit
                                   Management          Management                                                                         D = Differentiated
                Tracking                                                                                                L    M
                                        M       L        M     L             Sales              Fulfillment
    Control       M     L
                                                                          Management             Planning                                Revenue / Cost
                                     Product              Credit                                                   Reconciliation         Revenue
              Staff Appraisals     Management          Assessment            H     L              M       L                               Cost
                                                         M     L                                                       M     L
                                                                                                                                          (H, M, or L)

                                                                                                                                          “Hot” Component

                                 Product Directory                                               Product
                                                                              Sales
                  Staff             L       L                                                   Fulfillment           Customer
                                                                                                   M      L
              Administration                                                 M     L                                  Accounts Revenue/Profi

                  M     L                                Credit                                                        M     M   t improvement
    Execute                                                                 Customer
                                                      Administration                                                             opportunity
                                    Marketing                               Dialogue
                                                                             M        L         Document
                                    Campaigns
               Production                                                                      Management              General
              Administration                                                                                           Ledger Cost control
                                     M      L            M     L        Contact Routing                                           opportunity
                  L     L                                                    M        L               L       H         L    M




8
Sample Deliverable: Baseline Assessment
                                  CBM “Hygiene Analysis” with Systems Overlays
                 IVE
               ATBusiness            New Business         Relationship                                                  Financial Control

             TR
                                                                              Servicing & Sales   Product Fulfillment
               Administration        Development          Management                                                    and Accounting


           US                                                              gaps Planning
        ILL
                                                                                                      Fulfillment
    Direct    Business Planning     Sector Planning     Account Planning     Sales                                      Portfolio Planning
                                                                                                       Planning


                Business Unit           Sector            Relationship                                                     Compliance
                  Tracking            Management          Management
                                                                                                      Fulfillment
    Control                                                                   Sales Management
                                                                                                       Planning
                                        Product                                                                          Reconciliation
               Staff Appraisals                         Credit Assessment
                                      Management


                                      over-
                                    extension
                                    Product Directory
                                                                                    Sales         Product Fulfillment       Customer
                   Staff
               Administration                                                                                               Accounts
                                                                                                       e.g.
                                                            Credit
    Execute
                                                         Administration       Customer Dialogue
                                                                                                       Sys A
                                       Marketing
                                                                                                      Document
                Production             Campaigns                                                                             General
                                                                                                     Management
               Administration                                                                                                Ledger
                                                                               Contact Routing


                                                                  duplication
9

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Selekt it strategy capability statement

  • 1. IT strategy & transformation Capability statement deeper
  • 2. Benefits of IT strategy & transformation  Better governance & organization  Align business & IT strategy  Cost management - Minimize unnecessary duplication.  Unleash business value from technology investments  Drive & enable business growth  Enhance business integration and technology foundations  Assure planning, development, and implementations of sound new information technology resources taking advantage of the latest in IT  Implement a Workforce Development Plan to identify the process of recruiting new employees and developing existing employees to maintain a skilled and properly staffed IT workforce.  Continue emphasis on support and maintenance of existing IT resources.  Improve Enterprise Security and Identity Management. 2
  • 3. Awareness Architecture Investment 3. Our high-level approach [AAI] Typical duration: 9-11 weeks Awareness Architecture Investment 1 Understand Strategic 5 Determine Strategic Context Intent for Next 2 to 3 2 Build Constituent Map Years 9 Define & Prioritize 6 Assess Hot Constituent Opportunities 3 Build Strategic, Current Capabilities Financial and Performance Views 7 Define Hot Constituent 10 Develop Multi-Stage 4 Build Heat Map Target Capabilities Transformation Roadmap 8 Develop Shortfall Impact Our Approach is based on selekt’s CBM method for IT Transformation Strategy. The above figure depicts the 10 steps of the CBM Method for IT Transformation Strategy. 3
  • 4. 4. About us  A strategy & change consulting practice with expertise in business strategy, operations strategy, organisational change and technology strategy;  A huge intellectual capital stemming primarily from working with numerous international & regional clients in similar service and audit industries;  A large pool of specialised resources, with wide ranging skills; and,  A well established practice in Beirut and Montreal which boasts local and regional knowledge and experience. 4
  • 6. The Constituent Business Modelling (CBM) method is our underlying framework for strategy development It is based on business models that support strategic decision making in a manner IVE that is independent of process flows and organisational boundaries AT TR US ILL A Business Constituent… A full description of a Business Component includes its: Business Purpose – why it exists Activities – what it does Enablers – how it does it Resources Applications Infrastructure 6
  • 7. 9 Business & IT Project Opportunities IVE Proposed Projects to implement Strategy Group Biz. Unit 1 Biz. Unit 2 Biz. Unit Biz. Unit 4 AT 3 New eHR application TR Project US Group #1 Project Project Business Project Portfolio L Project Component Rated and prioritized projects IL Business Group BU 1 BU 2 BU 3 BU 4 Model Project Group #2 New eHR application Project Capability #1 Capability #2 #3 #4 Group #3 Project Project Project Capability #5 Cost Savings Capabilit y Reputati onal Project Improve Impact Capability #6 Group #4 Project ment H/ M/ L H/ M/ L H/ M/ L H/ M/ L H/ M/ L H/ M/ L H/ H/ M/ M/ L H/ M/ L H/ H/ M/ M/ L Biz. Process Reengineering L H/ M/ L L H/ M/ L H/ M/ L H/ M/ L Project H/ M/ L H/ M/ L H/ M/ L H/ M/ L H/ M/ L H/ M/ L H/ H/ M/ M/ L L H/ M/ L H/ M/ L H/ H/ M/ M/ L L Quality Project Compliance Control Shortfall Group #5 Analysis Project IT Project Portfolio Group BU 1 BU 2 BU 3 BU 4 Business Unit IT Governance Group IT Reorganization IT Services, Processes, Orga. ITIL implementation IT People development New IT career path On demand Infr. Voice over IP To be done after finishing the other IT projects Not in the frame of the current IT strategy 7
  • 8. Sample Deliverable: Review Business Model & Processes CBM Heat Map With BCD, Revenue and Cost Attributions IVE AT Business New Business Relationship Financial Control TR Servicing & Sales Product Fulfillment Administration Development Management and Accounting US ILL Business Fulfillment Direct Sector Planning Account Planning Sales Planning Portfolio Planning Planning M L M L M L M L Planning L M Target Competency B = Base Sector Relationship Compliance C = Competitive Business Unit Management Management D = Differentiated Tracking L M M L M L Sales Fulfillment Control M L Management Planning Revenue / Cost Product Credit Reconciliation Revenue Staff Appraisals Management Assessment H L M L Cost M L M L (H, M, or L) “Hot” Component Product Directory Product Sales Staff L L Fulfillment Customer M L Administration M L Accounts Revenue/Profi M L Credit M M t improvement Execute Customer Administration opportunity Marketing Dialogue M L Document Campaigns Production Management General Administration Ledger Cost control M L M L Contact Routing opportunity L L M L L H L M 8
  • 9. Sample Deliverable: Baseline Assessment CBM “Hygiene Analysis” with Systems Overlays IVE ATBusiness New Business Relationship Financial Control TR Servicing & Sales Product Fulfillment Administration Development Management and Accounting US gaps Planning ILL Fulfillment Direct Business Planning Sector Planning Account Planning Sales Portfolio Planning Planning Business Unit Sector Relationship Compliance Tracking Management Management Fulfillment Control Sales Management Planning Product Reconciliation Staff Appraisals Credit Assessment Management over- extension Product Directory Sales Product Fulfillment Customer Staff Administration Accounts e.g. Credit Execute Administration Customer Dialogue Sys A Marketing Document Production Campaigns General Management Administration Ledger Contact Routing duplication 9