1. Dimensions of Quality
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Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : Neha Priya

2. Product Selected : Steel – Long Products
(Bars, Rods & Structurals
used in Construction &
Manufacturing)
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3. Performance
Features
Conformance
Dimensions of Quality
Reliability
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Required Strength
Quality
On time Delivery
Cost
Corrosion Resistance
Earthquake Resistance
International Standards of Quality
Environmental regulations of Pollution Control Board
Strength

4. Experience
Aesthetics
Dimensions of Quality
Durability
Service
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On time Delivery
Complaint Resolution
Supplying required grades of steel
Long life
Ease of transaction
Ease of Product Availability
Quality of Product
Good Customer Relationship
Surface Finish
Compact ties
Good Strapping