The largest provide of campsite reservations in North America needed new IP telephony equipment and carrier services. They turned to Subsidium Technologies for help.

1. Success Story
SIP for Enterprise Contact Center
The Challenge
The largest provider of campsite reservations in North America, changed
ownership and had to deploy new IP telephony equipment and carrier
services to support over 3+ million callers into their nationwide contact
centers. The customer desired to improve cost and control of call flows while
integrating more advanced telephony technologies.
The Solution
Subsidium Technologies was engaged early on to collaborate with the customer
and their preferred telephony vendor to ensure we found the right carrier for their
needs. To accommodate more control over call flows, Subsidium assisted the
customer to become their own Toll Free Responsible Organization. Subsequently,
we designed and delivered high capacity SIP connections over diverse fiber providers
to ensure maximum reliability. Finally, we leveraged our market knowledge to deliver
the most competitive pricing available for Toll Free services from a tier one carrier.
The Return
l Reduced Costs for Toll Free Services
l Increased Call Capacity & Diversity
l Gained greater control over calls with Resporg Services
l Employed pioneering technology to improve efficiency
Working closely with the customer afforded us the ability to streamline the process of selection
and implementation of the proposed solution. This yielded the customer an innovative solution
with more control and lower cost.
1 Fairchilds Square, Suite 105 Clifton Park, NY 12065
Phone: 1-877-827-4348 | Fax:518-555-5555 | Subsidiumtech.com