1. Case Study
Fast growth via M&A resulted in
multiple billing systems and
escalating costs
Rising operational expenses on
traditional touch points due to
exponential customer growth
Inconsistent delivery and confusing
layouts resulted in slow payments
and high call center volume
Current billing solution provided
little opportunity for personalization
Interact DX provided a scalable and customizable bill
generation, delivery & payment process through a multichannel
and multilingual delivery platform for prepaid, postpaid and
broadband customers
Interact DX facilitates customer analytics to create engaging &
personalized marketing & messaging
Aurionpro solution delivers bills to over 20 million contract
customers and on-demand bills to 100 million prepaid
customers every month
30% Reduction
in mail costs
30% Reduction in
call center costs
9% Reduction
in churn
13% Improvement
in payment speed
40% Reduction in
call volume
16% Increase
in sales
Results
Challenge Solution
World's second largest mobile telecommunications company with 430 million subscribers, which owns and
operates networks in 26 countries and has partner networks across 50 additional countries.
The Client
Aurionpro’s Customer Communication Management solution
helps enhance loyalty and reduce churn
Copyright © 2016 Aurionprowww.aurionpro.com

2. A leading mobile telecommunications
company with a significant presence across the
globe was rapidly expanding its reach through
mergers and acquisitions. This accelerated
growth and a desire to contain the associated
billing and support costs, necessitated
consolidation of multiple data sources and
billing systems spread across many regions.
The client desired to standardize billing, as well
as enhance branding and bill presentment in a
simple and easy to understand format.
Given the complexity and business need, the
client approached Aurionpro to help create a
centralized billing platform to ensure brand
consistency, enhance customer experience
through personalized communication and
amplify the overall customer engagement.
Aurionpro deployed Interact DX, a smart and
scalable Customer Communication
Management solution to help the client
enhance digital customer experience, enable
personalized messaging and drive loyalty.
Aurionpro’s solution provided a single,
integrated solution for bill processing, delivery,
analytics and customer service across channels
for prepaid, postpaid and broadband
customers in multiple languages. The resulting
bills have a uniform format across different
locations and are presented in an
easy-to-understand and user-friendly bill
formats.
Customized banner advertisement across
electronic and paper bills has facilitated
personalized messaging and cross/up-sell of
products and services. The solution’s support
capabilities have helped enhance customer
communication and ensure effective and
timely resolution of customer queries, while
also supporting the client in performing
advanced bill analysis to track usage and
calling patterns. Electronic delivery and easy
accessibility across digital channels has helped
reduce payment turnaround time and enhance
overall customer experience.
Case Study
For a leading telecom service provider, Aurionpro deploys enteprise-wide
billing and CRM application to enhance brand loyalty and reduce churn
Aurionpro Transforms Customer Experience
Copyright © 2016 Aurionprowww.aurionpro.com

3. Case Study
About Aurionpro
For more information, contact: info@aurionpro.com
Aurionpro is a global technology solutions leader that helps enterprises accelerate
their digital innovation, secure their enterprises and optimize business operations.
About Aurionpro
Aurionpro e-Bill (Prepaid, Postpaid and Broadband customers)
Copyright © 2016 Aurionprowww.aurionpro.com
Links to
online account
summary
Product
usage details
& analysis
Payment &
customer care
links to
online account
Details of
monthly and
service charges
Targeted video
and sound
Targeted
messaging
& offers