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In current world of rapidly evolving telecommunication, where there seems to be a race going on
amongst the business companies to build more stronger and reputable image in the market and in
front of their customers, the effective tools for marketing and advertising will be the most important
factor in coming days.
To achieve this target of more reputation in the business world in a low cost or cheaper way, most of
the companies are trying to use their available resources in the effective manner.
Telecommunication tools can deliver such results as they are useful, cost effective and easy to have
for most of the companies which have the perspective of increasing their brand image.
As toll free numbers and smart numbers are becoming more and more popular, some of the additional
services can boost up results that these smart business numbers deliver for the growth of your brand
name in the market. Call Routing and Live Answering are two of those additional services which make
your company more professional and in turn they bring more customer traffic for your business.
So, let us have a quick look onto both of these services and see how they can deliver the goods for a
company.
Call Routing
Call Routing is the service which allows you to manage your calls more professional and almost
seamlessly. With this feature, you can decide who will talk to the concerned caller for the respective
case and situation. You can configure calls of your 13/1300 and 1800 numbers to any landline,
Tablet, PC or Mobile to any location in the same country. Hence it makes the process of allotting the
right call to a right person every time with any hassle. The calls can be classified according to their
originating point and the time of the calls received.
There are some types of call routing as Area Dependent, Call Distributor, Call Barring, Origin Based,
State Based, Time Based and many more.
Live Answering
In the absence of adequate resources, if you want to give your business a professional image then Live
Answering services will be valuable for you. In this service, all of your business calls get received with
a professional voice behind them. A virtual system receives the calls on your behalf and then routes
those calls to their respective locations as per your convenience.
Hence both Live Answering and Call Routing services enable you to attract more customers and create
such an impression in the market in a vary cost effective manner, as the phone numbers like 13, 1300
and 1800 are being adopted by most of the company nowadays.