1. 1
RESUME
PERSONAL INFORMATION
Name : Joweria Bunkeddeko
Gender : Female
Nationality : Ugandan
Civil Status : single
Languages : Excellent English, Luganda,Swahili Basic Hindi.
Email : lillyjoe9@gmail.com
Tel : +971558550804
VISA Status : employment visa
PROFILE
I provide excellent customer service skills and also a very strong and highly motivated team player
with a strong customer focus orientation. Well-developed written and communication skills with a
good understanding to achieve customer satisfaction.
WORK EXPERIENCE
CUSTOMER SERVICE AGENT { Flight controller }
EMIRATES DNATA
Responsibilities:
 Ensure allocated flights are opened / closed and edited as per the
defined configuration and the airline specific requirements.
 with regards to PNL, ADL,SOM and LDM are actioned.
 Regularly update DMIS with configuration, booked load and actual
load of the flight allocated.
 Controlflight [where applicable] through the various DCS byassessing
passenger load and amending levels for No Recs/ Go Shows,
acceptance, upgrading and downgrading according to the airline
specific requirements.
 Display excellent customerservice skills, team work and understanding
to achieve customer satisfaction.
 Always adhere to the set service standards and procedures so that the
passengers are handed in an efficient manner

2. 2
2013-june SALES EXCECTIVE
Ghassan Aboud Cars
Dubai
Responsibilities:
 Attending to customers regarding sales and any other issues related to that.
 Answering and assisting customers with their quries on telephone.
 Provide feed back to the manager on sales target archieved in a month.
 Responsible for selling cars to customers all over the world
 Completion of paper work of the cars and their exit documentation and
making sure they are delievered to the ports in time.
2008-2012 ADMINISTRATOR
Skyline Travel & shipping Agency LTD
Kampala –Uganda
Responsibilities:
 Arrangements of all interviews as requested by the Manager and obtain all the
information regarding the same.
 Administration of offer letters, reference requests, sponsorship letters, service
certificates etc.
 Applying for visit and employment visas as well as for residencies and labour
cards.
 Ensuring that all the new staffs have a poster of introduction placed on the notice
board.
 Correction and updating of employee files.
 Reserve flight booking for all staff for inbound, outbound and on vacation.
 Receive, sort and distribute in-bound mails.
 Arrangement of transport for staff to accommodation and also co-ordinate with
staff for any issues on staff accommodation including room allocations,
maintenance request, inventories, staff leaving etc.
 Ensuring that all staff birthdays and employees of the month are posted on the
notice boards and assist with the organization of monthly staff birthday parties.
 Updating all the personal records in the system of the staff in respect of birthday
lists and all identification..
 Completion of paper work for visa cancellation and assisting the employee to
the airport.
 Preparing the monthly report of the Organization and reporting to the General
Manager.
2007 – 2008 SALES PERSONNEL

3. 3
United families LTD
Kampala-Uganda
Responsibilities:
 Receiving customers and solicit their requirements.
 Responsible for selling Mobile phones to customers.
 Answering & assisting customers with their queries on telephone.
 Provide feedback to Supervisor on sales target achieved.
 Handing in of cash of day-to-day sales.
2006 – 2007 SECRETARY/COMPUTER TUTOR
Namirembe Society For the Deaf.
Kampala – Uganda
Responsibilities:
 Teaching teachers and children on how to use Microsoft Office.
 Typing school examinations.
 Acting as the confidential secretary to the school director.
 Preparing the requisition of material needed by school to ensure smooth
running.
 Collecting money paid by parents for tuition fees.
EDUCATION
2005 Bachealor of commerce {B.Com} VISWA BHARATHI University
2001 Uganda Advanced certificate of Education .HSC Kibibi Secondary School
1999 Uganda Ordinary Certificate of Education. Bulo Secondary School
1995 Primary Leaving Examination Kibuli primary School
SKILLS
- Knowledge of the principles and practices of marketing and sales promotion.
- Good communication, interpersonal and organizational skills
- Ability to establish and maintain effective working relations with retailers,
vendors, staff and the public.
HOBBIES AND INTEREST
Swimming, Traveling, Music and reading books.
Reference:
Al-Hajji Badru Bunkeddeko
Managing Director
Skyline Travel & Shipping Agency LTD.

4. 4
Kampala-Uganda
Phone : +256-772 425886
Email-skyline54@yahoo.com
Bampiga Emanuel
Executive Director
Namirembe Society for the Deaf
Kampala –Uganda
Email:…………………………