6. The New Workplace
Changing clinical practices
• Chronic diseases, increased acuity, multiple organs
• Systemic approach to treatment by a multi-disciplinary team,
cutting across organs – clinical pathways across disciplines
• A multi-disciplinary culture that cuts across departmental
boundaries and hierarchies
Centre for
Health Communication
7. The New Workplace
A collaborative workplace
• Increased requirement for professional networking
• More personal meetings – face to face communication; eye
contact with up to 70% of team members
• High physical proximity, connectedness
• ‘Bump’ spaces
• Patient-free spaces
• Interdependent relationships facilitated Many to Many
Source: DEGW
Centre for
Health Communication
8. The New Workplace
Interconnections
• Simultaneous, speedy input required from several disciplines
• Lesser demarcation between professional groups
• Interdependence between individuals
• Build up of ‘Relationship Capital’
• Development of social relations,
goodwill and trust
Centre for
Health Communication
9. The New Hospital
• Agile and flexible – changes shape to suit event
• De-departmentalised – blurring of departmental boundaries
• Meeting places - different environment for differing work practices
• Large footprint – 10,000 to 12,000sqm - courts for natural light
• Wayfinding – cognitive, intuitive
• Natural daylight – accelerated rate of healing; increased staff efficiency
• Transparency – 2-dimensionally linked spaces, open, visible
• Quality of Built Environment – affects quality of service delivery
improves perception of care
Centre for
Health Communication
14. Clarity of wayfinding - a simple strategy
Separation of public and patient/staff/service flows
Centre for
Health Communication
15. Brief Formulation – not in HFBGs
• Allowance for specific functional policies
• Allowance for new disabled and building codes, bariatric patients
• Allowance for meeting spaces - foyer, alcoves off corridors,
community places, ‘bump’ spaces
• Allowance for carer spaces – family resource area, case conferences
• Allowance for ‘loose fit’ layouts for future flexibility
• Demand for natural light – patient and staff spaces
Centre for
Health Communication
16. Process Re-think required
• More input before budget is fixed
– Models of Care
– Functional Policies
– Site Specific issues
– Strategic Design input ***
• Identify ‘Champions' in clinical organisation – staff acceptance of
changes proposed
• Greater understanding of clinical issues by the design team
• Realistic time schedules
Centre for
Health Communication