17. Take-Aways
• Integrating Virtual
Scavenger Hunt into
Staff Orientations
Sessions to Learn
Extranet
• Pilot Creation of
employee only
Facebook Group for
Staff Communications
• More Virtual Learning
Sessions with People
Outside the Library
World
What really stood out to me at the Learning 2013 Conference was the emphasis on learning taking place beyond the training lab.
Many of the attendees at the conference were part of global companies. These companies recognized that they had a real need for cost effective training options to serve a geographically diverse workforce.
So many companies have turned to virtual training. This brings up the new problem that virtual training can make an employee feel very isolated. They don’t want their employees to feel like they are alone. which could lead to a decrease in employee retention. So what many companies have done is turned to social media outlets to supplement their training gaps. It is about more than just a single person, but rather the realization that the employee is a part of something greater.
American Express Travel is an example of one global company that has taken training online. They use a blended concept.
The new hires were given 3 days face to face. Then they spend the next 4 weeks on the computer
for 8 hours a day. However, those days are broken up into lectures, e-courses,
Videos, and games related to their work skills.
Participants stay connected through many different outlets. Communication and networking are key to making these teleworkers feel a part of things.
There were no visuals for this presentation, but that also lead to more interaction with the audience. Some side conversations included topics like requiring InSync’s Learn How to Learn Online or using LinkedIn for connecting with other trainers outside your scope or environment. One of the great networking ideas that I picked up on was a professional development virtual book clubs. This was already something I have been looking into, but it was great to hear about someone that was actually doing it.
In a way it is like crowdsourcing for the purposes of professional development.
As Betsy Sparrow from Columbia University said …We don’t need to be the experts and remember everything in our lives because the internet connects us to those experts.
Which leads us to Google… along these same lines of being a part of something bigger was the G2G program at Google.
Google’s staff teach each other, which promotes a culture of learning, increases employee buy in, puts the employee in teaching mode which leads to better customer service interactions, and can be on any topic; for example yoga for stress reduction.
Yes, even fire breathing!
Facebook also uses learning communities with their new hires by inviting them to a private employee group
before they even step foot in the building. Employees can interact on any topic company related or not.
Like where is a good place for Dim Sum? Or Dry Cleaning? This is especially helpful for employees that are relocating to the area.
These ideas presented might be on a larger scale than Maryland, but very similar to the regionals and DLDS serving diverse areas or even a system with several branches. However, the integration of these virtual learning communities is an idea that we are looking into piloting in the upcoming year.
There are many other sources besides Google +, Facebook, and LinkedIn for this creation of these Virtual Learning Communities. For example, we use Pinterest to curate Professional Development related Links.
I don’t think we will have George Takei, but I will keep trying!
The common aspect of all these environments is that people are connected by asking questions and teaching others, Do Learn Do, in other words trying themselves, and most of all…Having fun! When people are connected they learn more!