2. What Is Auto-Dial Software?
⬢ An autodialer software is a special type of calling software that helps you
automatically dial a list of your contacts and prospects of clients. You don't
need to dial their numbers; the software does it for you. It has three basic
dialing modes
Predictive Dialing
Power Dialing
Preview Dialing
3. Power Dialing & Predictive Dialing
In this mode, the dialer software makes calls sequentially and works only for
one agent. The agent is still logged in, and the prospect has no wait time. A
great way to get conversions is because a real agent greets a real person. It's a
good solution if you're looking for new leads and want to add a more
personal touch to get better conversion.
A Preview dialing mode that involves manual intervention. The agent can see
a list of numbers he wants to call and can call them by clicking on one
number at a time. He does not dial the number but clicks on the number to
call it. It is ideal if you have pre-qualified leads or are making a follow-up
call.
4. What Is the Best Auto-Dial Solution for Sales?
⬢ I'm a salesperson, and nothing beats a call with your prospect. It's
personal, connects, and real, solving many questions and gaps. That said, my
favorite software for auto-dial will be the one that can help me.
Source new leads from a huge list of contacts I may have to qualify
them.
Help me prospect and record dispositions (a fancy way of calling
feedback) at the end of each call.
Allow me to share information if needed via text or email. WhatsApp
will be fantastic.
It helps me keep track of the calls I schedule in the future.
5. What Is Call Center Auto-Dial Software, And What Are Its Features?
⬢ A call center auto-dial solution is a more advanced version of auto-dial software. A
hierarchy must be respected since a call center comprises several agents who report to
team leaders. There will be three basic levels of user types.
⬢ TEAM ADMIN
Usually, the Super Boss must report to all teams in his councils.
⬢ TEAM LEADER
The user is next to the Super Boss, manages a team, assigns work to that team, and
reviews the work status.
⬢ AGENTS
These are the executives who call and talk to potential customers. They are the ones
who win or lose a sale.
6. ⬢ When talking about improving productivity by using Autodialer software for
your outbound call process, here are the 3 factors that stand out in my opinion:
Lead Management
Portability
Reporting
Important Factors of Autodialer Software
