HELP 5.Standard Precautions are crucial for preventing the transmission of diseases associated with bioterrorism.  Summarize infection control procedures that should be implemented in the event a bioterrorism incident may have occurred.  Assume that your patient is from a third world country that has cultural fears of bioterrorism and believes it is a myth perpetuated by governments.  How would you address those fears on the part of the patient. 6.Summarize the CDC recommendations to help minimize the negative psychological effects of an emergency situation on both staff members and patients.  Do you think that these recommendations would change if you were dealing with someone from another country? 7.OSHA recommends multiple factors that can help promote staff safety.  Explain six accident prevention behaviors that should be followed in a healthcare setting. 8.You are responsible for placing and labeling biohazardous waste containers in the physician’s office where you work.  Explain the methods for proper disposal of hazardous material in the physician’s office. 9.What is the difference between classic myocardial infarction signs and symptoms and signs and symptoms that may be experienced by female patients? 10.Give five examples of situations in which patients with abdominal pain should be seen by a healthcare provider immediately. 11.Screening emergency telephone calls is an important role of the medical assistant in the ambulatory care setting.  List a minimum of two questions the medical assistant should ask for the following health problems.  How would you handle the situation if the person calling was hysterical and speaking in Spanish? PART II: CASE STUDIES Directions:  Please provide detailed and elaborate responses to the following questions.  Your responses should include examples from the reading assignments, if possible.  Your answer to each question should be 1 to 2 paragraphs composed of 3 to 5 sentences. 1.A 19-year-old patient sitting in the waiting room experiences a grand mal seizure.  What should Cheryl, the medical assistant, do to prevent injury to the patient?  After the seizure the patient needs to be placed in the recovery position to maintain her airway.  Explain how to place her in this position. 2.Monica was an exceptional student during school and graduated with a high GPA.  After a successful externship and 1 month looking for employment, she has been unable to secure a job.  She calls the placement officer at her school, who sends her on several interviews, which are also unsuccessful.  The placement officer asks Monica to come to the school dressed for an interview and to bring her résumé with her.  As Monica is being interviewed, the placement officer is impressed with her appearance and her communications skills.  Then she looks down at Monica’s résumé and realizes why Monica has not been hired.  What problem did the placement officer probably discover?  What.

1. HELP
5.Standard Precautions are crucial for preventing the
transmission of diseases associated with bioterrorism.
Summarize infection control procedures that should be
implemented in the event a bioterrorism incident may have
occurred.
Assume that your patient is from a third world country that has
cultural fears of bioterrorism and believes it is a myth
perpetuated by governments.
How would you address those fears on the part of the patient.
6.Summarize the CDC recommendations to help minimize the

2. negative psychological effects of an emergency situation on
both staff members and patients.
Do you think that these recommendations would change if you
were dealing with someone from another country?
7.OSHA recommends multiple factors that can help promote
staff safety.
Explain six accident prevention behaviors that should be
followed in a healthcare setting.
8.You are responsible for placing and labeling biohazardous
waste containers in the physician’s office where you work.
Explain the methods for proper disposal of hazardous material
in the physician’s office.
9.What is the difference between classic myocardial infarction
signs and symptoms and signs and symptoms that may be
experienced by female patients?
10.Give five examples of situations in which patients with
abdominal pain should be seen by a healthcare provider
immediately.
11.Screening emergency telephone calls is an important role of
the medical assistant in the ambulatory care setting.
List a minimum of two questions the medical assistant should
ask for the following health problems.
How would you handle the situation if the person calling was
hysterical and speaking in Spanish?
PART II: CASE STUDIES

3. Directions:
Please provide detailed and elaborate responses to the
following questions.
Your responses should include examples from the reading
assignments, if possible.
Your answer to each question should be 1 to 2 paragraphs
composed of 3 to 5 sentences.
1.A 19-year-old patient sitting in the waiting room experiences
a grand mal seizure.
What should Cheryl, the medical assistant, do to prevent injury
to the patient?
After the seizure the patient needs to be placed in the recovery
position to maintain her airway.
Explain how to place her in this position.
2.Monica was an exceptional student during school and
graduated with a high GPA.
After a successful externship and 1 month looking for
employment, she has been unable to secure a job.
She calls the placement officer at her school, who sends her on
several interviews, which are also unsuccessful.
The placement officer asks Monica to come to the school
dressed for an interview and to bring her résumé with her.
As Monica is being interviewed, the placement officer is
impressed with her appearance and her communications skills.

4. Then she looks down at Monica’s résumé and realizes why
Monica has not been hired.
What problem did the placement officer probably discover?
What can Monica do to be more likely to secure employment?
PART III: EMAIL
Directions:
Open an e-mail account that reflects a professional electronic
address using a free service (e.g., Gmail, Yahoo, Hotmail).
Make sure that the e-mail address you choose is appropriate for
professional résumés and job applications.
PART IV: COVER LETTER AND RÉSUMÉ
Directions:
For this section of the assignment, write a cover letter and also
create your professional résumé in response to this job
advertisement for County Line Physician’s Office.
You find out that the hiring manager’s name is Libby Brown.
Explain in your cover letter how you meet the requirements for
the job and how you will fulfill the job responsibilities.
Remember that your cover letter cannot be more than one (1)
page and your résumé can be no longer than 1-2 pages.
Note
: You may submit your résumé to the AAU Career Services
department for review.

5. Please note that the AAU Career Services team assists all
students in the career development process from the beginning
of your academic journey through graduation.
To submit your résumé, log into your iBoard account, click on
the “Help” button, complete the Request Support information,
under Contact Request choose Support – Career Services,
upload your résumé and submit your request.
A career services advisor will reach out to you with feedback
during normal business hours, so please submit your résumé
early to receive feedback in a timely manner.
While working with Career Services, you may want to inquire
about the
Career Plan
and submit that for review.
County Line Physician’s Office – Medical Administrative
Assistant
The candidate will be responsible for assisting with front office
duties, answering phone calls, managing appointments, handling
data entry, keeping track of medical claims and bills, and
maintaining correspondence with insurance companies and
patients.
Duties and Responsibilities:
•
Handle front office jobs that include answering phone calls,
transferring phone calls to the appropriate departments,
checking in patients
•
Manage patient appointments and furnish patients with pertinent
information as required by the office
•

6. Handle all data entry work that would help the office function
efficiently
•
Compile medical records and charts
•
Operate computer software and office equipment
•
Maintain office supplies
•
Maintain financial documents and other accounting records in
order to ensure that the office runs smoothly
•
Keep track of all medical claims, bills, and insurances
•
Maintain correspondence with both the insurance companies and
the patients
•
Ensure compliance with all regulatory requirements
Skills and Specifications:
•
Great communication skills
•
Attentive to detail and highly organized
•
Good leadership qualities
•
Responsible individual
•
Ability to multitask
Education and Qualifications:
•
Associate degree or equivalent experience within a physician
site practice preferred
•

7. 1 year practice management experience preferred
•
Knowledge of medical terminology, insurance theory, and ICD-
9, ICD-10, and CPT coding
•
Position is entry-level
•
Candidate must be able to adapt and learn processes
•
Candidate must maintain confidentiality
•
Candidate must follow standard precautions using personal
protective equipment as required for procedures
We offer:
Comprehensive Training, Medical/Dental/Vision, 401K, Paid
Holidays, Vacation, and Education Reimbursement
E-mail your résumé to:
Libby Brown,
[email protected]