1. Work Ready Program

5. What’s the Difference? Work Placement Work Experience A planned and mandatory part of HSC VET courses Gives a general taste of the world of work Involves participation in the industry relevant to the VET subject you are studying Usually undertaken in Year 10 Lets you practise & develop the skills you have learnt at school Involves observing & carrying out tasks nominated by your supervisor Lets you learn specific skills or competencies on the job agreed to by the employer & the school Lets you experience working life Helps you find out more about employment and training opportunities in the industry Helps you learn about what employers expect, what responsibilities people have in the workplace Contributes to the HSC Helps you learn about skills that are valued in the workplace

12. Qualities Important to the Employer How important are these qualities?

16. Communication in the Workplace  What forms of communication happen in the workplace?

17. Communication in the Workplace Oral Communication Written Communication Non-Verbal Communication Conversation Letter Body language Interview Diary / Workplace Journal Listening Telephone Message / Memo Signs Tone of Voice Facsimile (Fax) Cues Appropriate Language Electronic mail (E-mail) Symbols/Logos

19. Body Language Activity 1 Positive Negative Clapping Folded arms Leaning Forward Looking at clock/watch Sitting still Fidgeting Smiling Slouching in Chair Nodding Hands on Hips Handshake Yawning

20. Body Language Activity 2 Body Language Appropriate when Inappropriate when Walking towards someone enthusiastically know the person and haven’t seen them for a while you can see they are upset or busy Smiling something is funny you are in trouble Clenching your fist Winking Pointing

23. Telephone Communication Activity 5 & 6 MESSAGE: Date: / / To: __________________________ Time: : am/pm From: ________________________ Of: __________________________ Telephone No: _________________  Telephoned  Called to see you  Wants you to phone  Will call back  Will phone later  Wants to see you Message: ________________________________________________________ Taken by: __________________________

24.  Conflict Resolution

30. Accidents & Emergencies STUDENT CONTACT CARD Name: Address: Telephone : Parent/Carer Name: My Medicare No: My contact from School during normal business hours is: Name: Telephone : For an emergency out of normal business hours (where applicable) my contact is: Contact name : Contact number :