SlideShare a Scribd company logo
1 of 49
[object Object],[object Object],[object Object],[object Object],Customer Acquisition 2.0: Social Media & Consumer Empowerment
My ‘Personal’ Take-Aways ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
and the biggie… ,[object Object]
Marketers as Publishers Experiential Marketing
[object Object],[object Object],Greg Verdino Crayon
Or Not… Tom Cox Founder Golfballs.com ,[object Object],[object Object]
Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Terms ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elements of the Social Web ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Elements of the Social Web ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Elements of the Social Web
Elements of the Social Web R.S.S.
Elements of the Social Web ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Experiential!
What’s Changing?
The New Reality Dr. David Weinberger Author, Speaker, Academic “ There is no market for your message.”
 
Social ‘Currency’
Social ‘Currency’ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Trust as Currency Source: Nielsen 2007 26,486 internet users in 47 different countries
Trust
TIME
The New Reality Jim Stengel CMO Proctor & Gamble ,[object Object]
ROI 4X Traditional Investments Source: Forrester Research
Time Online Source: Online Publishers Association (Internet activity Index, January 2008) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Content & Community Sites: Commercial Intent Source: Online Publishers Association (Internet activity Index, January 2008) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Designing Experiences
[object Object],[object Object],Edwind Wong Dir. Customer Insights Yahoo! "It is not (so much) about the consumer's trust in the brand, but rather… about building the brand out of the consumer's innate needs.”
Let’s Get Radical Doc Searls Co-author,  The Cluetrain Manifesto Fellow at Harvard’s Berkman Center for Internet & Society “ Advertising is about supply finding and ‘creating’ demand. [There is] nothing wrong with that. At its best, it’s good and necessary stuff. But think about what will happen when demand can find and create supply.”
Content + Community “Crowdsourcing”
$30,000,000 (2007)
Secret Sauce of “Crowdsourcing?”
Emotions! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
What separates ‘content’ from ‘community’ when the community  is  the content? What separates customer & company when a community of customers IS the company?
Crowdsourcing!
The world belongs to those companies that… ,[object Object],[object Object],[object Object],[object Object],Jeffrey Rayport Founder & Chairman Marketspace LLC
Birds of a Feather… Examples of Content/Community Sites
E-Commerce “Magalog” / Adver-cation
Exclusive Sponsorship
B2B Lead Generation Using RSS Publishing
B2B Lead Generation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Integrates with Lead Gen Process Responders /Prospects Tele- qualification Qualified Lead Passed to Reseller Marketing Message  w/ CTA RSS
Source: Jupiter Research, 2008  ,[object Object],[object Object],[object Object],Purchase Influence Within Web Communities
What are They Doing? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
(using the Social Web)
“ Passionistas” ,[object Object],[object Object],[object Object],Source: MediaVest, Yahoo and Conifer Research 2008 Allows them  to feel different or better about themselves
“ You are interrupting their life. All advertising is unwanted.  So if you’re going to crash the party bring some Champagne with you.” Bob Thacker OfficeMax Inc.
[object Object],[object Object],[object Object],[object Object]

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Customer Acquisition Strategies for Social Media

Editor's Notes

  1. My Background My Professional Story Started a performance-focused marketing services agency in the hey days Survived -- $65 million valuation in 3 years Consulting to marketers, start-ups & financial services & investment community My Background My Professional Story Started a performance-focused marketing services agency in the hey days Survived -- $65 million valuation in 3 years Consulting to marketers, start-ups & financial services & investment community