This presentation deals with the application of Data Science, AI, Machine Learning, Voice, Image recognition and other technologies applied across a wide range of industries from sports, fitness, banking and travel to food, fashion, arts and entertainment to build customer obsessed corporations. it is paramount that this is done with the the greatest adherence to privacy, significantly increasing their transparency & adding an element of generosity to win back the large scale erosion of trust across the world. By doing so companies can have a real purpose and profit from it

1. Technological disruptions
in a customer obsessed world
Jayant Murty I Hong Kong I LVMH I Oct 2018

2. March 15th 2016

3. The kentucky derby-
May 8th 2016

4. Artificial Intelligence Turns $20 into $11,000
$ 20 BET EARNS ROSENBERG $ 11,000

8. By 2025, up to a quarter,
of jobs will be replaced by
either smart software
or robots
BOSTON CONSULTING GROUP
JOB REPLACEMENT IS VERY REAL

9. 9
This factory, aims to reduce
the current workforce of
1,800 by 90%, according to
Chen Zingui, chairman of
the board.
SHOWING UP IN UNEXPECTED PLACES

10. 10
The future is here
it is just not evenly
distributed
AND NO INDUSTRY IS BEYOND IT ANY MORE

11. NEW TECH BEING MADE POSSIBLE BY DATA

12. Intel Core i5
Just 25 self-driving cars would create as much data in one
year as the entire written works of mankind
DROWNING IN DATA BUT WHY NOW?

14. DISRUPTIVE
TECHNOLOGIES
NEW BUSINESS
MODELS
EMPOWERED
CUSTOMERS
Bankrupt, Acquired , Ceased
Same fate in the next 10 years
Global E-Com Top 5 share
Small Food company growth
S&P 500 COMPANIES BEING DISRUPTED

16. 58 %
74 %

17. TECHNOLOGY WILL FORCE & ENFORCE TRUST

18. 57% 41%
Concerns about privacy, security, transparency

19. 39% WOULD SWITCH TO A NEW BRAND
56% WOULD BE LOYAL FOR LIFE
76% WOULD PAY MORE
If they were completely transparent

20. FOUNDATION, FUTURE SCENARIOS, ACCELERATORS

21. Everything that can be digitized will be digitized

22. “Information technology is continuing to
digitize everything on the OUTSIDE
Biotechnology is beginning to provide a
window into our inner lives—our emotions,
thoughts, and choices.
Together, INFOTECH & BIOTECH will create
unprecedented upheavals in human society,
eroding human agency and, possibly,
subverting human desires. Under such
conditions, liberal democracy and free-
market economics might become obsolete.”

23. DATA + AI WILL REVOLUTIONIZE DECISION MAKING
THE HUMAN NETWORK WILL DRIVE VALUE
CONSUMER SEGMENTS WILL CEDE TO INDIVIDUALS
Tech. will disproportionately transform business

24. No Industry is going to be any different
“Software is eating the
world in all sectors.
In the future every
company will become a
software company”
Mark Andreessen in the Wall Street
Journal in 2011

25. THE TRANSFORMATION
OF THE FINANCE,
BANKING AND
INSURANCE INDUSTRY

29. V
S.
UNANSWERED CALLS
MULTIPLE APPLICATIONS
FROM SAME WI-FI HOT SPOT
SAME APPLICANT FROM
TWO DIFFERENT PHONES
BORROW IN ONE CITY AND
SPEND IN ANOTHER
30K LOAN APPLICATIONS A DAY FOR < 30 YRS

31. Rely on behavior instead of deconstructing the
collective
INSURANCE PREMIUMS BASED ON BEHAVIOR

32. The future is real-time, fair, transparent, location
aware, P2P & responsive
THE FUTURE: FAIR, AWARE, TRANSPARENT

33. THE TRANSFORMATION
OF THE FASHION
INDUSTRY

35. Fashion industry has many problems to account forMANY PROBLEMS TO ACCOUNT FOR

36. 1.56 million
1800 gallons
60 Million/
85%

37. THE TRANSFORMATION
OF THE BEAUTY
INDUSTRY

40. 40
BEAUTY INSPIRED BY NESPRESSO COFFEE

41. 41
Cost of device:
£470
Box of 28 capsules:
£22 - £29
30ml pot of serum:
£16 - £20

42. THE TRANSFORMATION
OF THE FOOD
INDUSTRY

43. There is as lot of fraud in food origins . People say : “ This is local” or
“This is organic” . With this system you can prove it !

44. TOMATOES NOW …MEAT AND FISH NEXT

49. THE TRANSFORMATION
OF THE RETAIL
INDUSTRY

50. 50
2500000 55,000
Revenue maximization with algorithmic pricing
strategies
REVENUE MAXIMIZATINO WITH ALGO-PRICING

51. 51

52. 52
ELIMINATING THE SHOPPING BASKET

54. ELIMINATING FRICTION WITH REAL TIME
INTERACTIVITY

57. THE TRANSFORMATION
OF THE TRAVEL AND
TRANSPORTATION
INDUSTRY

60. 60
FORECASTING. YIELD & EXPENSE MANGEMENT.
CUSTOMER DELIGHT. MARKETING EFFECTIVENESS
Managing perishable commoditiesMANAGING PERISHABLE COMMODITIES

61. 61
and driving impact with very small dataDRIVE IMPACT WITH VERY SMALL DATA

63. 63
Data is the consumer weapon to beat the systemINSPIRED CONSUMERS CAN USE BIG DATA

64. THE TRANSFORMATION
OF CUSTOMER
SERVICE

66. 66
Drive personalization data to increase
conversion
NARROWING DOWN CHOICE WITH AI

67. 67

70. THE TRANSFORMATION
OF ART, FILM AND
ENTERTAINMENT

75. THE TRANSFORMATION
OF THE HEALTH CARE
INDUSTRY

76. 76
50%
DATA BEATS THE BEST DOCTORS - 98%

77. BIOLOGICAL DATA
INSIGHTS + OUTCOMES

78. I’m either going
to be one of the
first to be able to
outrun a cancer
like this, or
I’m going to
be one of the last
to die from it.”
And the holy grail – extending human lifeAND THE HOLY GRAIL à EXTENDING LIFE

84. THE TRANSFORMATION
OF SPORTS AND
FITNESS INDUSTRY

86. 86

88. THE TRANSFORMATION
OF SALES FUNCTIONS
IN COMPANIES

91. THE TRANSFORMATION
OF TRUST AND
TRANSPARENCY

96. 61 %
FOOD
PERCEPTION
46 %
TRUST

97. “There will be nowhere to hide.
It wont be just what companies
decide to tell you in their
advertising or their annual
reports. Every transaction,
supplier and intermediary will
be open to scrutiny”

98. THE FUTURE OF
INTUTIVE INTERACTION
(SEARCH,VISION
EMOTIONS,VOICE)

100. Latch on to the big trendsRIDE THE WAVE, GET ON TO NEW TRENDS

107. THE TRANSFORMATION
OF MARKETING

112. THE TRANSFORMATION
OF CUSTOMERS AND
COMMUNITIES

116. THE FUTURE OF
HUMANITY

117. 117
1, 100, 000, 000
3, 000, 000, 000
4, 000, 000, 000

118. 118

119. 119

120. 120

122. • Consumer boundaries: change more in the next 10y>> Last 40
• Industry boundaries will fade or cease
• Technology and consumer centric industries will fuse
• Extensive eco systems will be leveraged, doing far less in-house
• Co-opetition will multiply as corporations cannot do things on their own
• Small groups and small comoanies will create extreme value
• Companies will be digitally enhanced, consumer obsessed + holistic value
• Large organizations will have fewer layers, drive precision actions with data
• Repitetive tasks will be comprehensively automated (FO & BO)
• Accountability will be unprecedented, learning-continuous, workforce transformed
Consumer centric enterprises – The future

123. “ THE PACE OF CHANGE
HAS NEVER BEEN THIS FAST
AND WILL NEVER BE THIS
SLOW AGAIN ”

124. Thank You

126. 126
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